6 Limmited Chicago Hotels With Balcony
Table of Contents
Imagine starting your day with a breath of fresh Chicago air, gazing out over the iconic skyline or the tranquil waters of Lake Michigan from your own private balcony. Chicago hotels with balconies offer more than just a place to stay—they provide a front-row seat to the city’s vibrant energy and breathtaking views. Whether you’re nestled in the heart of the Loop, steps from the Magnificent Mile, or soaking in the charm of River North, these accommodations blend luxury with the convenience of urban living. Perfect for both leisure and business travelers, a balcony adds that extra touch of serenity, whether you’re savoring your morning coffee or unwinding after a day of exploration. Discover the best of the Windy City with our guide to the top Chicago hotels with balconies, and find your ideal retreat in the heart of it all.
Prepare to immerse yourself in the vibrant tapestry of Chicago while indulging in the luxury and convenience of hotels offering the quintessential balcony experience. Welcome to a world where every balcony opens a door to an unparalleled Chicago adventure.
Best Chicago Hotels With Balcony
Kasa Magnificent Mile Downtown Chicago Hotels with Balcony
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 170
- 2 Person
- Downtown Chicago
- 9.0
Kasa Magnificent Mile Chicago exudes elegance and convenience. With 88 individually furnished rooms, each boasting premium bedding and ample workspace, this upscale hotel caters to comfort seekers. Guests rave about the cleanliness and stunning city vistas from the balconies, which overlook the bustling Michigan Avenue and Chicago Riverwalk. Enjoy added perks like free in-room WiFi and separate living and dining areas, making your stay both sophisticated and functional.
Jose Benavides
18:25 08 Dec 25
Stayed here for a weekend. Great location with RiNo, Streeterville, and Mag Mile areas all within walking distance. We had a corner 1Br with a King Bed and pull-out queen sofa that accommodated our stay. Clean and quiet place with a great views.
Eric Hollinshead
17:13 04 Dec 25
Everything was perfect with this stay. The apartment is nicely appointed and comfortable. There was a minor issue with one of the sinks but the staff was very responsive in addressing the issue. The building is very secure and the staff makes you feel safe and welcome. Only downside is that parking has no in and out privileges and can get expensive if you are using your vehicle frequently.
Shop Girl
01:45 02 Dec 25
Great experience with Kasa Magnificent Mile in Chicago. Ease of reservation, good communication leading up to and during the stay, and an overall great experience. Location was excellent and within walking distance of the Magnificent Mile and many restaurants, activities, and areas that were fun to see/visit. The apartment was as described and spacious enough to accommodate our family. Really appreciated the convenience of a washer/dryer in the unit, basic supplies provided, as well as the access to an exercise room and other amenities in the building. Elevators ran very efficiently. Purchased parking through a separate site in advance for the connecting parking garage, which was a great advantage too. Would definitely stay here again for future trips to Chicago!
GeGe Rich
16:20 27 Oct 25
Staying at Kasa Magnificent Mile was an absolute delight! From the moment I arrived, the hospitality was warm, professional, and seamless, making me feel right at home in the heart of Chicago. The apartment itself was spotless, stylish, and offered stunning views that truly captured the city’s energy and charm.
What really sets this location apart is its unbeatable convenience. Nestled just steps away from world-class shops, delicious eateries, and iconic attractions, it made exploring the Magnificent Mile effortless and exciting. Whether I was grabbing a morning coffee, indulging in deep-dish pizza, or strolling to nearby landmarks, everything was within easy reach.
Kasa delivered the perfect blend of comfort, location, and service. I’d absolutely stay here again and recommend it to anyone looking for a memorable Chicago experience!
What really sets this location apart is its unbeatable convenience. Nestled just steps away from world-class shops, delicious eateries, and iconic attractions, it made exploring the Magnificent Mile effortless and exciting. Whether I was grabbing a morning coffee, indulging in deep-dish pizza, or strolling to nearby landmarks, everything was within easy reach.
Kasa delivered the perfect blend of comfort, location, and service. I’d absolutely stay here again and recommend it to anyone looking for a memorable Chicago experience!
Martina Švecová
15:18 17 Oct 25
We had the best stay in the Kasa. The apartment is spacious, modern and very comfortable. The location was great - quieter but still close to downtown. The support and a luggage storage were extremely helpful. There were so many thoughtful things like a body lotion, laundry detergent, iron, salt and pepper, oil and a nice coffee. There is absolutely nothing we could complain about. Highly recommend to anyone who wants to enjoy this beautiful city.
Jasmyn Valentine
01:41 26 Aug 25
I travel very frequently and this was definitely one of my favorite stays ever!! This place has 24/hr check-in available, which I appreciated very much. The property is secure, clean, and conveniently located in the heart of downtown. Very walkable location. Apartment style living with full kitchen and even washer and dryer. I highly recommend this location especially for small groups or families.
Tracey Hackett
18:44 22 Aug 25
Loved the is stay. The 1 bedroom apartment was spacious, clean and had everything we needed. The view was amazing. Also the Whole Foods market around the corner was terrific. We caught the train from the airport to the accommodation and it was easy. Would stay here again.
Diana F
20:56 04 Aug 25
Location was great. The building and gym were really nice. The apartment had all the amenities needed for 3 women for a weekend trip. Unfortunately the apartment had an unpleasant smell that got stronger the longer we were there. At first it smelled a bit like cleaning products but later appeared as though the cleaning products may have been masking underlying issues or mildew. Our clothes and bags smelled like it upon returning home. Not sure I would stay again given the smell.
Warren Apel
00:26 02 Aug 25
This was our second stay at the Kasa in this location, and we were once again very pleased. The elevator system has improved significantly since our first visit, which made a noticeable difference in convenience. The apartment was clean, comfortable, and equipped with all the appliances we needed to enjoy our 15-day stay. The location is fantastic, just steps from Whole Foods and surrounded by a great selection of restaurants, all within easy walking distance. The Kasa staff were helpful, kind, and quick to respond whenever we had questions. We highly recommend staying here and look forward to returning again in the future.
D Oliv
15:20 25 Jul 25
Perfect location! Short walk to the magnificent mile. Amazing corner condo. Had everything we needed and amazing views! Loved the 2 bedroom space we had plenty of room for the 4 of us. We had a couple issues with the tub drain and dryer not working but they came right away and fixed the issues. Great customer service! Would definitely stay here again!
Shop Shopper
16:51 12 May 25
Great safe location for my family to explore Chicago. Steps from Whole Foods/amazon grocery, 5 minute walk to red line train, 5-8 minute walk to buses. We walked or took train/subway (the ‘L’) or bus almost everywhere. Loved having 2 twin beds and a king bed. We also appreciated having access to the gym in the building.
Eva Krottmayer
18:17 09 May 25
Our Kasa was very clean. Very convenient to the "L" with access to the entire city. Loved loved having the washer and dryer along with full kitchen so we could enjoy a self-cooked meal when wanted. One minor minor issue was that there were smokers elsewhere in the building (it does have private residences), so when the wind was blowing strongly the smell came in. Other than that the stay was great!
Ny'Ea Banks
18:18 06 May 25
Love, love, love! My husband and I will definitely stay here again, the next time we are in Chicago. The room appeared more spacious than the photos, the check in and check out process was simple and the customer service was great. Kasa is in the perfect location and the area was surprisingly quiet during our stay.
Lea Belletz
19:33 21 Apr 25
This is the 2nd time we have stayed at this Kasa Rental and my family and I love the apartment. The location is perfect and the view from the apartment is breathtaking. It’s always very clean and they provide more than enough towels, linens and pillows. I have a 6 & 4 year old and they love all the space the apartment offers. Our location is located near his stops and the train. This is definitely our place to stay when we visit Chicago.
Marta Ramon - Espacio Intermareal
17:39 19 Mar 25
Big, beautiful studio.
Very well fitted kitchen.
Washing/Drying machine in room.
Nice view from balcony.
Good location for touring.
Very good value for money.
Very well fitted kitchen.
Washing/Drying machine in room.
Nice view from balcony.
Good location for touring.
Very good value for money.
Dorett
18:49 27 Feb 25
Clean spacious and nicely furnished apartment. Great location, fantastic city view.
A fully functioning kitchen everything we needed was available. Bonus having a Whole Foods a few minutes walk.
Staff were very easy to communicate with prior to and during our stay.
We had a leak in the kitchen which was reported in the evening and rectified the following morning.
Virtual remote check-in and check out was very simple.
Held our bags after check out as we had an evening flight.
A fully functioning kitchen everything we needed was available. Bonus having a Whole Foods a few minutes walk.
Staff were very easy to communicate with prior to and during our stay.
We had a leak in the kitchen which was reported in the evening and rectified the following morning.
Virtual remote check-in and check out was very simple.
Held our bags after check out as we had an evening flight.
laveena lakhiani
09:49 08 Jan 25
This is our second time staying at the same Kasa property in Chicago, and we absolutely love it! The location, amenities, and communication were all seamless and flawless. The apartment was so comfortable, it truly felt like home. We’ll gladly book with Kasa again for future trips and destinations. Thank you for making our stay wonderful!
Maribel Hopgood-Bruno
21:42 28 Dec 24
Wonderful stay at Kasa Magnificent Mile. One bedroom was perfect for our family of 3. Well equipped unit for a week long stay over Christmas. Building and unit were in optimal conditions and had fantastic city view. Great location, safe and convenient, walking distance to everything, restaurants, bars, groceries, shopping and city attractions. Opted to park our vehicle at city lot about .5 miles away, great in/out rate. Overall highly recommend Kasa and will stay here again.
Kyra Layton
17:39 07 Oct 24
Fabulous location, close to restaurants, bars, and shopping!
Extremely responsive staff. Sofa bed not comfortable, but they did bring up an extra topper for it. Great to have a washer and dryer in the unit. Were able to access exercise room as advertised, but not the residents pool or coffee bar. Again we weren’t told we could so that was as advertised. Very easy to communicate with staff, and check in and out a breeze. We asked for an early check in which was granted, and they held our bags for us after check out before our flight. Overall fantastic and lots of space.
Extremely responsive staff. Sofa bed not comfortable, but they did bring up an extra topper for it. Great to have a washer and dryer in the unit. Were able to access exercise room as advertised, but not the residents pool or coffee bar. Again we weren’t told we could so that was as advertised. Very easy to communicate with staff, and check in and out a breeze. We asked for an early check in which was granted, and they held our bags for us after check out before our flight. Overall fantastic and lots of space.
Level Chicago - Old Town: An Oasis of Modernity and Recreation
- Outdoor swimming pool
- Parking available
- Fitness centre
- 349
- 3 Person
- River North
- 8.4
Embrace the allure of Level Chicago – Old Town, ideally situated to offer a blend of contemporary design and leisure amenities. Featuring air-conditioned rooms, a seasonal outdoor pool, and free WiFi, this hotel redefines relaxation. Some units boast private balconies, perfect for soaking in the city’s vibe. Dive into recreational activities like table tennis and unwind in the spa, offering a sauna and hot tub. Staff speaking multiple languages ensure a seamless stay, while nearby attractions like Oak Street Beach and Water Tower Chicago await exploration.
Waldorf Astoria Chicago Hotels With Balcony
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 670
- 2 Person
- Chicago
- 8.3
Step into sophistication at Waldorf Astoria Chicago, nestled in the esteemed Gold Coast neighborhood. This luxury hotel boasts contemporary rooms with chic designs, some featuring terraces for an elevated experience. Indulge in the on-site spa, a haven for rejuvenation, or savor exquisite dishes and cocktails at The Brasserie. Its proximity to The Magnificent Mile and renowned landmarks like Navy Pier and the Museum of Contemporary Art makes it an ideal gateway to Chicago’s cultural tapestry.
D K
18:28 17 Dec 25
Our stay at Waldorf Astoria Chicago was outstanding from start to finish. From the moment we arrived, we were immediately greeted by the valet team, who were friendly, welcoming, and efficient, setting the tone right away.
At the front desk, Anais was truly exceptional. She provided all the information we needed with professionalism and warmth, and her attention to detail did not go unnoticed. She even took the time to handwrite a thank you note, which was a thoughtful and personal touch that speaks volumes about the level of service at this property.
Guirremo, part of the valet team, also stood out by driving us in the hotel’s house car, an incredible amenity that made getting around the area seamless and enjoyable.
Our junior suite was impeccably clean and beautifully prepared prior to our arrival. While we did not catch the name of the housekeeper, the care and attention put into the room were immediately apparent. The room itself was excellent, modern, comfortable, and well updated. I am honestly surprised by any reviews suggesting the hotel feels dated, as that was certainly not our experience.
We enjoyed a cocktail at Bernard’s and breakfast at Brass Tack. Both experiences were excellent, with attentive service and outstanding food. The quality and variety of the offerings exceeded expectations.
Overall, this was a fantastic stay marked by exceptional service, thoughtful amenities, and a high standard of hospitality throughout. We would absolutely return and highly recommend this hotel to anyone visiting Chicago.
At the front desk, Anais was truly exceptional. She provided all the information we needed with professionalism and warmth, and her attention to detail did not go unnoticed. She even took the time to handwrite a thank you note, which was a thoughtful and personal touch that speaks volumes about the level of service at this property.
Guirremo, part of the valet team, also stood out by driving us in the hotel’s house car, an incredible amenity that made getting around the area seamless and enjoyable.
Our junior suite was impeccably clean and beautifully prepared prior to our arrival. While we did not catch the name of the housekeeper, the care and attention put into the room were immediately apparent. The room itself was excellent, modern, comfortable, and well updated. I am honestly surprised by any reviews suggesting the hotel feels dated, as that was certainly not our experience.
We enjoyed a cocktail at Bernard’s and breakfast at Brass Tack. Both experiences were excellent, with attentive service and outstanding food. The quality and variety of the offerings exceeded expectations.
Overall, this was a fantastic stay marked by exceptional service, thoughtful amenities, and a high standard of hospitality throughout. We would absolutely return and highly recommend this hotel to anyone visiting Chicago.
Amber Robertson
00:56 17 Dec 25
Yes, I felt a bit like Kevin in Home Alone and I may have jumped on the bed in the bathrobe. 😃
Truly a wonderful hotel and top notch staff. We were there celebrating my birthday and Hubs worked with the staff to pull of a surprise gift card to the Spa that was waiting when we got back from dinner (along with a bottle of champagne on ice).
For a December visit the fireplace was essential and oh, so cozy. The one bedroom suite had the perfect amount of room, particularly the room wet bar (alcohol must be paid for). I ordered a pot of coffee for room service delivery and it arrived promptly with very polite staff.
The bathroom and that soaking tub. The Spa. Where I swear every single person told me Happy Birthday. A fantastic massage, hot tub, and a relaxing room that was, well…so so relaxing.
The hotel also has a car available that will take you where you want to go within a mile radius (just call Concierge). Oh and Concierge also gave us a fantastic lunch recommendation while we were out shopping.
Hubs and I wished we had planned for another night we were enjoying it so much. We are already planning an anniversary trip. 😃
Truly a wonderful hotel and top notch staff. We were there celebrating my birthday and Hubs worked with the staff to pull of a surprise gift card to the Spa that was waiting when we got back from dinner (along with a bottle of champagne on ice).
For a December visit the fireplace was essential and oh, so cozy. The one bedroom suite had the perfect amount of room, particularly the room wet bar (alcohol must be paid for). I ordered a pot of coffee for room service delivery and it arrived promptly with very polite staff.
The bathroom and that soaking tub. The Spa. Where I swear every single person told me Happy Birthday. A fantastic massage, hot tub, and a relaxing room that was, well…so so relaxing.
The hotel also has a car available that will take you where you want to go within a mile radius (just call Concierge). Oh and Concierge also gave us a fantastic lunch recommendation while we were out shopping.
Hubs and I wished we had planned for another night we were enjoying it so much. We are already planning an anniversary trip. 😃
Beth Maddock
20:05 13 Dec 25
The most welcoming staff, always making your stay better. We were able to utilize the car service and also visited the hotel bar and speakeasy bar, both top notch atmosphere and craft cocktails. Cannot say enough positive reviews about the staff and level of class at the Waldorf in Chicago. Shout out to DeAndre at the front desk for helping us and going the extra step!
Taylor Flowers
19:37 06 Dec 25
This hotel stay was absolutely phenomenal! From the moment I walked in, the service was impeccable. The staff was attentive and went above and beyond to make my stay comfortable. The room was spacious, clean, and beautifully decorated. The amenities were top-notch, and I especially enjoyed the on-site restaurant. I highly recommend this hotel to anyone looking for a luxurious and unforgettable experience. Make sure to say hello to Eleni at the front desk- she will also guarantee you have an amazing stay.
Colin Wickstrom
12:53 02 Dec 25
Our family stayed at the Waldorf Astoria Chicago for a weekend trip to see the Chicago Bears game, and the entire experience was exceptional from start to finish. The hotel is absolutely stunning—elegant, spotless, and incredibly comfortable. From the moment we arrived, we felt welcomed and well cared for.
A special shout-out goes to Logan, the Concierge, who truly made our weekend unforgettable. He went above and beyond in planning every detail for our family—dinner reservations, transportation, game-day arrangements, and thoughtful touches that made everything seamless. Logan’s professionalism, warmth, and attention to detail were unmatched. You can tell he genuinely cares about crafting a memorable experience for guests.
We were also lucky with beautiful November weather for the Bears game—sunny, mild, and perfect football conditions. And to top it off, the Bears brought home a win, making the day even more special for our family.
Our room was spacious and beautifully designed, the location was perfect for exploring the city, and every staff member we met was friendly and accommodating. Between the luxury of the hotel and the incredible service—especially from Logan—this was one of our best family trips to Chicago.
We highly recommend the Waldorf Astoria Chicago and will definitely be returning!
A special shout-out goes to Logan, the Concierge, who truly made our weekend unforgettable. He went above and beyond in planning every detail for our family—dinner reservations, transportation, game-day arrangements, and thoughtful touches that made everything seamless. Logan’s professionalism, warmth, and attention to detail were unmatched. You can tell he genuinely cares about crafting a memorable experience for guests.
We were also lucky with beautiful November weather for the Bears game—sunny, mild, and perfect football conditions. And to top it off, the Bears brought home a win, making the day even more special for our family.
Our room was spacious and beautifully designed, the location was perfect for exploring the city, and every staff member we met was friendly and accommodating. Between the luxury of the hotel and the incredible service—especially from Logan—this was one of our best family trips to Chicago.
We highly recommend the Waldorf Astoria Chicago and will definitely be returning!
Dawn Callahan
19:54 23 Aug 25
It’s all in the name—and the Waldorf does not disappoint. From the moment I approached the revolving doors, I was greeted by their signature scent, instantly setting the tone for what was to come. The lobby, like the rest of the hotel, radiates warmth and elegance, with a French-inspired mood that feels both inviting and refined.
I’ll admit, the reception desk by the entrance surprised me at first, but learning about the various VIP entrances quickly made it clear—every detail here is intentional, and it works. Truly, there’s no such thing as a “bad” room. The king rooms are as charming and comfortable as the penthouse suites; the only difference is space, not character.
Naturally, the spa exceeds expectations, complete with an on-call Pilates attendant. Add in a lap pool and jacuzzi, and your wellness routine feels nothing short of indulgent.
I love sharing the highlights so you know what to expect, but here’s the truth: the Waldorf holds a special surprise you’ll only discover during your stay. Some luxuries are best left to experience.
Happy travels. ✨
I’ll admit, the reception desk by the entrance surprised me at first, but learning about the various VIP entrances quickly made it clear—every detail here is intentional, and it works. Truly, there’s no such thing as a “bad” room. The king rooms are as charming and comfortable as the penthouse suites; the only difference is space, not character.
Naturally, the spa exceeds expectations, complete with an on-call Pilates attendant. Add in a lap pool and jacuzzi, and your wellness routine feels nothing short of indulgent.
I love sharing the highlights so you know what to expect, but here’s the truth: the Waldorf holds a special surprise you’ll only discover during your stay. Some luxuries are best left to experience.
Happy travels. ✨
Dawn Neely
02:48 18 Aug 25
My daughter celebrated her birthday there for the weekend. The staff was amazing, providing lovely little touches acknowledging her special day throughout our visit. Everyone from Reception to Valet were friendly and delivered awesome care while were there.
Additionally, we hosted a dinner party in the Brass Tack Lounge for close family and friends, it was lovely and intimate. Robert, our server, was very helpful in selecting a substitute champagne and took great care of the birthday celebratory gathering.
A wonderful weekend!
Additionally, we hosted a dinner party in the Brass Tack Lounge for close family and friends, it was lovely and intimate. Robert, our server, was very helpful in selecting a substitute champagne and took great care of the birthday celebratory gathering.
A wonderful weekend!
Alex Melen
18:15 31 Jul 25
We had a fantastic stay here for 6 nights. Some of the highlights of the hotel are microwaves in the room, extra mini fridge upon request, balconies, free car rides (within 1mi) and great service. We came here for my wife's birthday and everyone in the family had a blast. They are also pet friendly for those traveling with pets. I would definitely recommend this hotel again and would definitely stay here again next time in Chicago. Oh and as a bonus, the Manchester united team was here during our stay so we got to hang out and chat with some of them (all were super nice).
Julius Rothstein
16:10 30 Jul 25
Had a wonderful visit to the Waldorf Astoria Chicago for an anniversary celebration weekend. Prior to arrival, the concierge staff contacted me and inquired if we were celebrating any occasion. I informed we were celebrating our anniversary, and they made us feel very special. We were allowed early check-in and upgraded to a very nice corner balcony suite. We received a chilled bottle of champagne twice! -- and also the most delicious chocolate-covered strawberries. As Hilton Diamond, we were able to use the spa and pool facilities. Although we did not have enough time to use other services, it was very relaxing to use the steam room, whirlpool and pool and relax for an hour. The workout facilities are also well equipped, clean, and attended well with staff replacing towels and water bottles. The whole property and staff just exude pure Waldorf class. Definitely, seek out this property if you can. Can't wait to return!
Ahmed Mizyed
18:36 29 Jul 25
Had an amazing stay at the Waldorf Astoria Chicago. From start to finish, the experience was seamless and elevated — exactly what you hope for in a luxury hotel. The staff was incredibly professional and welcoming, and most importantly, they honored their word on every detail, which speaks volumes about their integrity and service standards. The room, the atmosphere, and the overall experience were all exceptional. Thank you to the entire team for making our stay so memorable. I’ll definitely be back.
Janel Bader
13:41 02 May 25
This property checks all of the boxes! Moiz at the front desk was spectacular at check in! I was given a beautifully appointed corner room with a balcony, fireplace, and wonderful view. The rooms are clean, comfortable, and offer Aesop toiletries. They have some of the best in room dining I’ve ever experienced! They are kind, timely, and pay attention to detail. The valet service is stellar! The minute you drive in they are available to help! I stay here often and cannot wait until next time! Thank you for taking wonderful care of me!
Andrew Lim
17:16 11 Apr 25
The Waldorf Astoria Chicago is a luxury hotel located in the Gold Coast neighborhood, offering high-end accommodations and amenities in a quieter, more residential-feeling area of the city. The hotel occupies a stately, Parisian-inspired building with a private motor court, setting a tone of luxury and elegance from the outset.
The interiors reflect classic luxury with a modern edge—featuring neutral tones, marble finishes, high ceilings, and tailored decor throughout. Rooms and suites are spacious compared to typical city standards, many featuring fireplaces, soaking tubs, and private terraces. In room amenities include Nespresso machines, microwaves, bar-sink, minibar fridges, extra closet space and desk consoles. We were pleased to be upgraded to a Deluxe Corner Suite at a reduced price, which was a great deal for a whopping 1,000 sq foot room.
Service is polished and discreet, with staff focused on anticipating guest needs without being overbearing. Logan at Concierge was especially welcoming with arranging for items to be sent to our room ahead of our arrival, working through upgrade requests and giving us Waldorf Astoria teddies for our girls. This added a super special touch (reminiscent of a boutique hotel) and would highly recommend reaching out to her.
The Waldorf also has a house car (long wheelbase BMW 760) which will ferry you within a mile radius. Great for short hops to stores or to get to the river (tips are appreciated).
The overall atmosphere of the Waldorf is quiet and refined, more suited to travelers seeking privacy, comfort, and understated luxury rather than a bustling, scene-driven environment.
The Waldorf Astoria Chicago appeals to both leisure and business travelers looking for a premium experience in a walkable but serene part of the city. Definitely worth of the Waldorf name!
The interiors reflect classic luxury with a modern edge—featuring neutral tones, marble finishes, high ceilings, and tailored decor throughout. Rooms and suites are spacious compared to typical city standards, many featuring fireplaces, soaking tubs, and private terraces. In room amenities include Nespresso machines, microwaves, bar-sink, minibar fridges, extra closet space and desk consoles. We were pleased to be upgraded to a Deluxe Corner Suite at a reduced price, which was a great deal for a whopping 1,000 sq foot room.
Service is polished and discreet, with staff focused on anticipating guest needs without being overbearing. Logan at Concierge was especially welcoming with arranging for items to be sent to our room ahead of our arrival, working through upgrade requests and giving us Waldorf Astoria teddies for our girls. This added a super special touch (reminiscent of a boutique hotel) and would highly recommend reaching out to her.
The Waldorf also has a house car (long wheelbase BMW 760) which will ferry you within a mile radius. Great for short hops to stores or to get to the river (tips are appreciated).
The overall atmosphere of the Waldorf is quiet and refined, more suited to travelers seeking privacy, comfort, and understated luxury rather than a bustling, scene-driven environment.
The Waldorf Astoria Chicago appeals to both leisure and business travelers looking for a premium experience in a walkable but serene part of the city. Definitely worth of the Waldorf name!
J. M.
17:14 03 Apr 25
Everyone who works here is extremely courteous and professional. Great staff!
Rooms are very clean! No evidence of mold. Housekeeping deserves a gold star!
Gym is fully equipped, and the cleanest hotel gym you’ll ever see. They are consistently making sure it’s clean.
Unfortunately, the hotel uses a lot of air freshener throughout the entire building! If you have environmental sensitivities, are prone to headaches, have small children, or have allergies this might not be the hotel for you. Chemistry created smells can wreak havoc on the body.
Also, skip the breakfast, there are much better options nearby.
Rooms are very clean! No evidence of mold. Housekeeping deserves a gold star!
Gym is fully equipped, and the cleanest hotel gym you’ll ever see. They are consistently making sure it’s clean.
Unfortunately, the hotel uses a lot of air freshener throughout the entire building! If you have environmental sensitivities, are prone to headaches, have small children, or have allergies this might not be the hotel for you. Chemistry created smells can wreak havoc on the body.
Also, skip the breakfast, there are much better options nearby.
C C
12:50 24 Mar 25
Pros: Generally a fantastic hotel and wonderful attentive staff. Clean, quiet rooms. Excellent location. Great spa.
Cons: Brass Tack consistently disappoints for dinner. Breakfast/brunch is always good, but dinner service is lacking. We’ve always had subpar bar service and dinner waitstaff that doesn’t seem to care and the menu is average for The Waldorf. Quite disappointing.
Locker room access and amenities are no longer included with a room. An extra $75/day per person. HUGE disappointment as this has always been a deciding factor over other hotel choices. Makes other properties more enticing.
4 stars overall due to average (at best) Brass Tack dinner service and restricted locker room access for the pool and fitness center.
Cons: Brass Tack consistently disappoints for dinner. Breakfast/brunch is always good, but dinner service is lacking. We’ve always had subpar bar service and dinner waitstaff that doesn’t seem to care and the menu is average for The Waldorf. Quite disappointing.
Locker room access and amenities are no longer included with a room. An extra $75/day per person. HUGE disappointment as this has always been a deciding factor over other hotel choices. Makes other properties more enticing.
4 stars overall due to average (at best) Brass Tack dinner service and restricted locker room access for the pool and fitness center.
Barbara Harris
06:18 12 Mar 25
Fantastic is an understatement
Every detail was immaculate... I felt like a princess... the fire place in my room was exceptional... the room was gorgeous, spacious, clean...
The "shuttle" was the nicest car I've experienced in my life. Massaging seat, smart screen controls, spacious and I felt like a star rolling in that car. Some odd BMW I didn't know existed.
Every detail was immaculate... I felt like a princess... the fire place in my room was exceptional... the room was gorgeous, spacious, clean...
The "shuttle" was the nicest car I've experienced in my life. Massaging seat, smart screen controls, spacious and I felt like a star rolling in that car. Some odd BMW I didn't know existed.
Alen Markovic Buzalja
19:12 04 Mar 25
Had a pleasure to celebrate here my wife's birthday together with our baby boy.
Every single person who works here made us feel like at home,from the moment we walked in until the moment we walked out.
Stay was perfect,room super clean and our dinner at brass tack was delicious.
Once again thanks everyone at the hotel for taking care of us, experience was truly amazing.
Yes this hotel is definitely 5⭐ 🥂👑✅
Every single person who works here made us feel like at home,from the moment we walked in until the moment we walked out.
Stay was perfect,room super clean and our dinner at brass tack was delicious.
Once again thanks everyone at the hotel for taking care of us, experience was truly amazing.
Yes this hotel is definitely 5⭐ 🥂👑✅
David Godbolt
20:33 01 Mar 25
My wife and I stayed at the WA-Chicago overnight to celebrate her birthday. I must say that from the time we arrived to the time we checked out, we'd been nothing but impressed. Each staff member, whether it was valet attendants, bellmen, front desk receptionists, or housekeeping, were hospitable, greeted us warmly, and were eager to tend to anything that we might have needed. The rooms were very clean and very nicely designed. We definitely enjoyed our stay and will most likely be staying there again in the not-too-distant future. And with that, a very very special thanks goes to Logan from concierge! When some things that I had planned did not come through, she went above and beyond, stepped in at the last minute and helped me put some things together for the room, which my wife is still smiling about. Not only that, her professionalism, kindness, and spirit of excellence was evident from first contact. She is definitely a wonderful asset to that establishment. Thanks again WA-Chicago for a great experience!
Latoya I
01:59 17 Feb 25
This review is a few months late. Our stay was absolutely incredible! The room was perfection, staff was absolutely amazing! Room service was prompt and the food was delicious! The fitness center was spacious and clean!
We received drop off services to nearby tourist attractions. We visited in November, so it was cold, and the drop off services were super convenient. Sheryl was super accommodating and well informed regarding the city!
We received drop off services to nearby tourist attractions. We visited in November, so it was cold, and the drop off services were super convenient. Sheryl was super accommodating and well informed regarding the city!
Deidre Jackson
18:49 02 Feb 25
Stayed over the weekend for a birthday celebration. I want to give a big thumbs up to the entire staff from management, front desk staff and housekeeping, everything was excellent. I don’t have one complaint. Sheryl was the epitome of an exceptional concierge. She along with Logan took care of making sure my husband’s birthday was a great experience. I definitely recommend this hotel and I normally don’t do reviews.
Radisson Blu Aqua Hotel Chicago
- Outdoor swimming pool
- Free Parking
- Fitness centre
- 190
- 2 Person
- Downtown Chicago
- 8.0
Perched in Lakeshore East, Radisson Blu Aqua Hotel Chicago presents a modern oasis with breathtaking Lake Michigan views. Revel in contemporary rooms offering deluxe amenities, including flat-screen TVs and minibars. The hotel’s indoor and outdoor pools, along with an outdoor track, promise a blend of fitness and relaxation. Dine at FireLake Grill House & Cocktail Bar for locally-inspired cuisine, while the Magnificent Mile’s shopping and dining extravagance await a mere stroll away.
Ross R
18:42 22 Dec 25
I stayed at the Radisson Blu in Chicago, IL from December 19–22, 2025. My first night was wonderful and the room was very clean, the shower was excellent, and the staff was extremely friendly and welcoming. Everything about that first night met my expectations.
Unfortunately, the second night was a completely different experience. I fell asleep around 10:00 PM but was awakened by a very strong marijuana odor that made me feel nauseated. I contacted the front desk, and they promptly offered to move me to another room, which I appreciated. However, after relocating, I was again awakened around 3:00 AM by loud noise and the same marijuana smell. I called the help desk, and someone came to spray the area, which only helped temporarily.
Around 5:00 AM, when I assume nearby clubs closed, the noise became extremely loud again and the odor returned. When I contacted the front desk at that point, I was told that security had checked the area but did not see anyone or smell anything. This was incredibly frustrating, especially since I needed to be up early for church at 7:30 AM. By morning, I was exhausted and miserable due to the lack of sleep.
I later spoke with a manager who credited $80 to my bill, which I appreciated, but it did not make up for the disruption and poor rest. While I had an amazing time in Chicago overall, this hotel stay was very disappointing, and unfortunately, I would not choose to stay here again.
Unfortunately, the second night was a completely different experience. I fell asleep around 10:00 PM but was awakened by a very strong marijuana odor that made me feel nauseated. I contacted the front desk, and they promptly offered to move me to another room, which I appreciated. However, after relocating, I was again awakened around 3:00 AM by loud noise and the same marijuana smell. I called the help desk, and someone came to spray the area, which only helped temporarily.
Around 5:00 AM, when I assume nearby clubs closed, the noise became extremely loud again and the odor returned. When I contacted the front desk at that point, I was told that security had checked the area but did not see anyone or smell anything. This was incredibly frustrating, especially since I needed to be up early for church at 7:30 AM. By morning, I was exhausted and miserable due to the lack of sleep.
I later spoke with a manager who credited $80 to my bill, which I appreciated, but it did not make up for the disruption and poor rest. While I had an amazing time in Chicago overall, this hotel stay was very disappointing, and unfortunately, I would not choose to stay here again.
Rob Stubs
15:08 10 Dec 25
Really enjoyed my stay at the Radisson Blu Aqua Hotel in Chicago. The staff were super pleasant and helpful, and the room was clean, comfortable, and nicely set up. The location felt private but still close to everything downtown. I also loved the food at the restaurant—really tasty and fresh. Overall, an eye catching, relaxing and enjoyable experience!
Christina Howard
20:12 02 Dec 25
Very disappointing. I booked and pre-paid online via Hotels.com. When I arrived I had to pay the price of the room again along with taxes and $150 deposit per night. It was very off putting. I’ve never had to pay for a room twice and I’ve stayed in Chicago many times. I was told I will receive the full amount back but they kept $100 stating I moved some things around in the mini bar but nothing was missing. I put my own water in the mini bar to keep cool but again nothing was consumed or missing from their stock. I’m waiting to hear from the hotel to see about getting refunded. I will update with results.The hotel lobby is very beautiful along with the amenities. Unfortunately the rooms were very dated and the beds were very uncomfortable. The location is close to nice attractions but also next to the fire department so you will hear the fire truck quite often. I did not enjoy my stay. I gave the service 3 stars strictly because of the wonderful doorman.
Juanita Burks
00:10 01 Dec 25
I’ll be honest, after reading some mixed reviews I was a little nervous, but my stay at the Radisson turned out really nice. The customer service was great everyone I interacted with was friendly and welcoming. We ordered room service and the food was actually good! It didn’t taste processed at all. I had the steak, potatoes, and asparagus, and everything was seasoned well.
The only thing I would point out is housekeeping. Whoever handles that area might want to pay closer attention to detail. There was noticeable dust on the blinds and lamps, and when I wiped down a few areas with my own disinfectant wipes, the spots came up pretty easily. It wasn’t anything that made me uncomfortable, but a deeper clean or updated cleaning products could really make a difference.
Overall, we truly enjoyed our stay. I’d definitely recommend the hotel, but I’d also suggest they invest in a deeper clean and maybe update some of the room furniture to keep up the ambiance. Otherwise, it’s a solid stay with great service.
The only thing I would point out is housekeeping. Whoever handles that area might want to pay closer attention to detail. There was noticeable dust on the blinds and lamps, and when I wiped down a few areas with my own disinfectant wipes, the spots came up pretty easily. It wasn’t anything that made me uncomfortable, but a deeper clean or updated cleaning products could really make a difference.
Overall, we truly enjoyed our stay. I’d definitely recommend the hotel, but I’d also suggest they invest in a deeper clean and maybe update some of the room furniture to keep up the ambiance. Otherwise, it’s a solid stay with great service.
Pat Idzik
13:21 23 Nov 25
The amenities at this hotel are fine. The rooms are clean and everything functions as it should. The real problem is the check-in process. My company made the reservation for me, but when I arrived I was told an authorization form had not been filled out. I had to use my personal card with the plan to return later with the corporate card.
I did exactly that. I came back with the physical corporate card, and even my boss was with me. The front-desk employee told me everything was taken care of and that there would be no issues. I made it absolutely clear, multiple times, that my personal Visa should not be charged under any circumstances. She reassured me repeatedly.
The morning of checkout, I see a thousand-dollar charge on my personal card. When I bring it to the front desk, I am told nothing can be done and the charge is already processing. The lack of consistency and communication between shifts is astonishing.
This level of incompetence is unacceptable. I will not be staying at this hotel or any affiliated property again. Now I’m stuck disputing a charge that should never have happened in the first place.
I did exactly that. I came back with the physical corporate card, and even my boss was with me. The front-desk employee told me everything was taken care of and that there would be no issues. I made it absolutely clear, multiple times, that my personal Visa should not be charged under any circumstances. She reassured me repeatedly.
The morning of checkout, I see a thousand-dollar charge on my personal card. When I bring it to the front desk, I am told nothing can be done and the charge is already processing. The lack of consistency and communication between shifts is astonishing.
This level of incompetence is unacceptable. I will not be staying at this hotel or any affiliated property again. Now I’m stuck disputing a charge that should never have happened in the first place.
Marc Krauter
17:45 04 Sep 25
Was only here for an overnight, so I wasn’t expecting a tremendous experience but right off the bat the young man at check-in acted as if he didn’t know how to read an identification card. He continually misread and mispronounced my name until my friend stepped in and stopped his nonsense. Why would you allow such a rude person to work customer service? He’s giving guests their first impression of the place. Our room was fine. The bathrooms aren’t exactly private. Your toilet shares a door with the shower. Not exactly standard. I also had The misfortune of hearing the desk attendant being completely unprofessional. He was standing at the desk with what appeared to be guest checking in talking about how anyone who had left a negative review was expecting something for free. From reading the other reviews I don't think anyone is expecting anything but standard service.
Courtney Hermon-Taylor
14:54 04 Sep 25
This hotel has amazingly beautiful rooms, with sparkly tile that refracts rainbows onto metallic silver door paneling. Pics do not even do it justice. There is an enormous 3rd floor outdoor promenade level for relaxation, swimming, smoking, even barbecuing. The one negative thing I observed was that a tray full of dirty dishes and trash from a neighboring room was there before we checked in and remained there for the duration of our stay. Perhaps they are a bit understaffed here, but still. Speed of check-in also was not the greatest.
Sasha Bennett
22:17 01 Sep 25
We stayed three nights and had a great experience. I took off one star for the hotel being overall stuffy/warm and because the doors to the rooms could do with a sound buffer along the bottom. The noise from just a regular conversation in the hallway would travel directly into the room so we put a towel along the bottom. The staff were friendly and helpful. The outdoor hot tub was only warm, but the indoor one was great and hot. The location was great. The hotel isn’t on a busy street but the busy areas are just a couple minutes walk away. I would stay here again.
Josh M
01:04 30 Jul 25
The room did not have adequate AC. They gave us a room where the AC clearly hadn’t been on since the day prior while in the middle of summer. The issue is the room can’t catch up at all unless you are in the room because there is a “15 minute sensor”. Yes, you read that right, the sensor could even turn off the AC in the middle of the night.
IMO- Your sleep is worth picking a better property in Chicago.
I’ll note they tried to help by overriding the sensor but it took over 1 day for the room to get to an acceptable temperature (not the desired temperature).
In speaking with the front desk, we weren’t the only ones with complaints.
Location was good, and staff was friendly but it seems their ability to help is limited.
IMO- Your sleep is worth picking a better property in Chicago.
I’ll note they tried to help by overriding the sensor but it took over 1 day for the room to get to an acceptable temperature (not the desired temperature).
In speaking with the front desk, we weren’t the only ones with complaints.
Location was good, and staff was friendly but it seems their ability to help is limited.
Mago
02:35 08 Jul 25
Really nice hotel in walking distance to many parks, restaurants, and river.
If you prefer a lot privacy using the restroom, just know that you can hear everything the way these bathrooms are set up and the toilet sat up really high which was weird.
Also, there is no refrigerator for personal use in rooms.
Pool area was really nice and hotel bar/restaurant was nice.
If you prefer a lot privacy using the restroom, just know that you can hear everything the way these bathrooms are set up and the toilet sat up really high which was weird.
Also, there is no refrigerator for personal use in rooms.
Pool area was really nice and hotel bar/restaurant was nice.
jessie johnson
21:19 04 May 25
I stayed in the corner king room with the balcony and soaking tub when I last visited Chicago for business. This room was incredible. The view was spectacular! The room service was excellent and fast. The good folks at the front desk even helped clear up all questions I had. For everything you get for the room I would say it is a great value. I'll be back for sure!
Sparrow Knapp
20:13 04 May 25
My boyfriend and I stayed this past weekend for a family wedding, along with my boyfriend's service dog (SD). We had a fantastic time as is but the general manager (I didn't catch his name) went above and beyond checking in on us multiple times, ensuring that staff members were being accommodating. Which they definitely were, everyone was so kind and patient with us. Also the location was so convenient since there is a dog park/dog friendly park just around the corner and down some stairs. Honestly, it was a great experience and fantastic for fellow disabled travelers!
TLDR: Hotel staff and leadership was extremely kind and accommodating, and there is a dog friendly park nearby. 10/10 for disabled travelers!
TLDR: Hotel staff and leadership was extremely kind and accommodating, and there is a dog friendly park nearby. 10/10 for disabled travelers!
Have to Read Them All
22:54 03 May 25
Went on vacation with my girlfriend & her family. We stayed here & all the staff were more than helpful & very polite. They also accommodated me with my service dog flawlessly (as well as the insulin dependant person we were traveling with). The rooms were very clean & huge! Plenty of space. Also the location of the hotel is very close to everything in downtown Chicago so it's the perfect spot to stay. The restaurant inside the hotel was amazing as well!!!
Kaia
08:51 22 Apr 25
This past Easter weekend our family stayed at this establishment. Checked in with concierge received our key cards and immediately went to room to relax since we drove 5 hours straight. Once room door was open I immediately went to the restroom, I quickly noticed that someone already took a number 2 and I can assume they had an explosive bowel movement. I immediately pulled my pants up and called guest services. After a 5-6 minute wait on the room phone, a rep picked up. We were advised by front desk rep to come back down to swap out key cards. Waited in line for an additional 10 minutes. Once addressed from an available guest service rep we received another room. If you are wanting to have proper water pressure via shower/tub (never used the tub due to how dirty it was) or toilet this is not the place. There was no ice machine, no complementary cups in the room, no refrigerator to store personal items ( unless you wanted to purchase overly priced Dollar Tree items) no bathroom hand towels to dry your hands properly so we used the Kleenex tissues that were next to the bathroom faucet. Could not use bath towels/wash clothes due to the limited supply we were provided daily. The bath towels/wash cloths etc where extremely hard and rough so we literally just aired dried our bodies. For the price we paid for this hotel during our stay, I could personally say to another current or future guest, please beware. If it wasn’t for the location of this hotel, my family would have just left the premises immediately.
Char A
21:28 26 Mar 25
The location of this hotel was perfect. However, when booking the room the pictures showed more windows and a bath tub. There was no bath tub in our room and the shower was absolutely terrible. There was very little water pressure and the design just ends up flooding the bathroom. The beds were decent and the room was clean. The fridge is non usable for personal items. The balcony was a great addition to enjoy the view. Do not pay their parking fees you can get it for a 1/3rd of the price on spothero
Deseree Tull
14:02 16 Mar 25
We stayed here last night and had a great stay! The room was beautiful and CLEAN. We were worried after reading the reviews on here but we didn’t have any of the problems that people are talking about. The front desk people were nice as well. The only downside is the crazy parking and having to pay $80 for valet parking.
Winteresque Sim
03:41 21 Feb 25
The was room alright, the only really nice part about it was the view and the balcony. Though I have seen first hand why there are so many complaints about the cleanliness of the hotel. The covers, sheets and pillowcases do not get changed every day as they should be. There was debris under both of the beds all up under both beds. I didn’t realize until I was about to go to bed that my sheets smelled like urine and my pillowcase smelled like a man’s sweaty head. There were strange stains all in the covers and sheets. So I would recommend bringing your own sheets and pillowcases or just requesting fresh clean ones. The showerhead doesn’t get cleaned nor does the detachable one. They look like they need to be replaced. The towels don’t look like they got washed or replaced so I didn’t use those. There is basically no fridge in the room and if you touch the fridge, it will charge you even if you don’t take anything out of there. There should be a fridge for the guest to store their items. Luckily it is winter so it was cold enough that we were able to sit our Things outside that needed to be refrigerated even though we shouldn’t have had to do that in the first place.
The pool water doesn’t look very clean. It looks strange. I don’t know how to describe it, but it looks weird and not very cleanly.
The staff were very friendly and very professional.
They do charge you an urban fee of $30 and some change for every day that you’re there and say that you get two bottles of water I didn’t receive my two bottles of water but I didn’t want them regardless. I definitely don’t like hotels that charge you for something that you don’t even use. Let alone even want. I personally probably won’t be staying at this hotel again, but I did enjoy my view.
The pool water doesn’t look very clean. It looks strange. I don’t know how to describe it, but it looks weird and not very cleanly.
The staff were very friendly and very professional.
They do charge you an urban fee of $30 and some change for every day that you’re there and say that you get two bottles of water I didn’t receive my two bottles of water but I didn’t want them regardless. I definitely don’t like hotels that charge you for something that you don’t even use. Let alone even want. I personally probably won’t be staying at this hotel again, but I did enjoy my view.
Melanie M.
11:52 16 Feb 25
I’m writing this from the room I’m currently staying in. I expected more from a 4 star hotel that cost nearly $300/night.
Front desk personnel are very rude and not at all welcoming. Condescending when we asked questions about valet parking. They expect you to intuitively know how everything works and if you ask questions you’re met with the most snooty attitudes and sarcastic answers.
We asked how valet works here because it didn’t seem there was a valet attendant outside. They said just hand your keys to “him” on your way in. When we asked who “he” was, the concierge looked at us with a smirk and said “the valet”. When we asked how we could recognize him so we don’t pass our keys off to just anyone, she said “you’ll know who he is when you see him.” But when we did find him he was in plain clothes with no differentiating features from anyone walking by.
Our room is dingy and not as well kept as you’d expect for a four star hotel. Water damage on the ceiling, scuffs everywhere, visible dirt and stuck on bits on the floors, dirt and debris under the beds. Thermostat was set to 65° and it was hard to warm the room up: Blankets are thin and not premium, beds are hard. Toiletries are not premium as you would expect for a luxury hotel, they’re no-name standard motel soaps. Loud domestic disputes throughout the night from neighboring rooms. I expected more, and judging from the automated responses everyone else is getting from the hotel on their critical reviews, I don’t see things changing. I would skip the Radisson and stay elsewhere.
Front desk personnel are very rude and not at all welcoming. Condescending when we asked questions about valet parking. They expect you to intuitively know how everything works and if you ask questions you’re met with the most snooty attitudes and sarcastic answers.
We asked how valet works here because it didn’t seem there was a valet attendant outside. They said just hand your keys to “him” on your way in. When we asked who “he” was, the concierge looked at us with a smirk and said “the valet”. When we asked how we could recognize him so we don’t pass our keys off to just anyone, she said “you’ll know who he is when you see him.” But when we did find him he was in plain clothes with no differentiating features from anyone walking by.
Our room is dingy and not as well kept as you’d expect for a four star hotel. Water damage on the ceiling, scuffs everywhere, visible dirt and stuck on bits on the floors, dirt and debris under the beds. Thermostat was set to 65° and it was hard to warm the room up: Blankets are thin and not premium, beds are hard. Toiletries are not premium as you would expect for a luxury hotel, they’re no-name standard motel soaps. Loud domestic disputes throughout the night from neighboring rooms. I expected more, and judging from the automated responses everyone else is getting from the hotel on their critical reviews, I don’t see things changing. I would skip the Radisson and stay elsewhere.
Lisa Marie
15:25 15 Feb 25
The rooms need attention. They are kinda dirty. Small touches are all busted, broken, or too dirty to touch. The staff was amazing. The pool us way too small. The hot tub was too packed and full of foam. The view of the park was amazing. The balcony is definitely the selling point. But for the price and position, the small details and opportunities to wow the customer are missed.
Samantha Will
13:42 02 Feb 25
The hotel and experience itself was nice but they need a better sense of urgency (cleaning service took forever) and there was a domestic dispute incident in our neighbors unit and both security guards we called up for help were completely useless. They need better training on how to handle these situations and better hospitality towards the guests suffering from the disruption of peace (us). They completely dismissed us, stood there and watched, and were extremely unapologetic. HIRE BETTER SECURITY who actually know what to do to protect people. Very disappointing the way we were treated in the heat of a serious complaint as innocent bystanders and paying costumers.
Eurostars Magnificent Mile
- Outdoor swimming pool
- Pet Friendly
- Fitness centre
- 340
- 3 Person
- River North
- 8.4
Discover boutique luxury at Eurostars Magnificent Mile, a stone’s throw from upscale shopping on the Magnificent Mile. Revel in modern rooms featuring floor-to-ceiling windows and complimentary Wi-Fi. The hotel’s fitness center and concierge services cater to guests’ needs, while nearby attractions like the Museum of Contemporary Art and Navy Pier offer cultural and leisure experiences within easy reach.
Jennifer Chau
15:59 01 Dec 25
Our 6 night stay at Eurostars came with its fair share of pros and cons.
The hotel was located within walking distance to several restaurants and shops we wanted to visit, so I felt it was conveniently located.
Due to our flight, we had to check in at 2:30 AM in the morning. Despite there being two employees at the front desk when we arrived, we had to wait 10 minutes to check in. One employee was answering questions for another guest, while another employee at the desk simply looked at us but did nothing despite not being occupied with anything. This rubbed me off the wrong way because there wasn’t any urgency to assist us.
To my pleasant surprise though, because the duration of our stay was so long, our receptionist gave us a deluxe room on a high floor, which was thoughtful. However, this upgrade came with some drawbacks — the hotel hosts events on their rooftop venue, and since our floor was so much closer to the roof, it got very loud, even late at night. The walls are extremely thin, as I heard conversations from the venue and even other rooms pretty crisply.
The walls and ceiling have an unfinished concrete look, which could feel attractive to some or incomplete to others. The bathroom is quite spacious, with a large shower and countertop. Unfortunately, the bathroom door doesn’t slide closed all the way, and there is a very clear gap at the door. Even with all the lamps turned on, the room is very dimly lit. There aren’t any reading lamps either, so it would definitely strain your eyes if you wanted to get any reading done.
The entrance is on the ground floor, but the lobby and elevators to the rooms are on the first floor. This isn’t a major deal, but it got annoying pretty fast to not be able to just take a direct elevator from the ground up to our room, especially since there were 3 elevators in the lobby but only a single elevator on the ground. Thankfully there are a set of stairs you could take up to the lobby instead if you didn’t feel like waiting with the crowds at the elevator. In terms of amenities, they have a small 24-hour gym. However, the receptionist at the time of check in told us explicitly that breakfast was included, but when we came down one morning to ask for a breakfast voucher, we were turned away. This was extremely disappointing and felt misleading.
Overall, it lands at being an “okay” stay.
The hotel was located within walking distance to several restaurants and shops we wanted to visit, so I felt it was conveniently located.
Due to our flight, we had to check in at 2:30 AM in the morning. Despite there being two employees at the front desk when we arrived, we had to wait 10 minutes to check in. One employee was answering questions for another guest, while another employee at the desk simply looked at us but did nothing despite not being occupied with anything. This rubbed me off the wrong way because there wasn’t any urgency to assist us.
To my pleasant surprise though, because the duration of our stay was so long, our receptionist gave us a deluxe room on a high floor, which was thoughtful. However, this upgrade came with some drawbacks — the hotel hosts events on their rooftop venue, and since our floor was so much closer to the roof, it got very loud, even late at night. The walls are extremely thin, as I heard conversations from the venue and even other rooms pretty crisply.
The walls and ceiling have an unfinished concrete look, which could feel attractive to some or incomplete to others. The bathroom is quite spacious, with a large shower and countertop. Unfortunately, the bathroom door doesn’t slide closed all the way, and there is a very clear gap at the door. Even with all the lamps turned on, the room is very dimly lit. There aren’t any reading lamps either, so it would definitely strain your eyes if you wanted to get any reading done.
The entrance is on the ground floor, but the lobby and elevators to the rooms are on the first floor. This isn’t a major deal, but it got annoying pretty fast to not be able to just take a direct elevator from the ground up to our room, especially since there were 3 elevators in the lobby but only a single elevator on the ground. Thankfully there are a set of stairs you could take up to the lobby instead if you didn’t feel like waiting with the crowds at the elevator. In terms of amenities, they have a small 24-hour gym. However, the receptionist at the time of check in told us explicitly that breakfast was included, but when we came down one morning to ask for a breakfast voucher, we were turned away. This was extremely disappointing and felt misleading.
Overall, it lands at being an “okay” stay.
Juliet Shen
14:41 21 Nov 25
We had a short stay here and I honestly cannot find any problems with the experience! We landed early so I messaged about early check-in and was told it's first come first serve based on room availability, so we headed over and were thrilled to find out we were able to check in as soon as we got there.
We got upgraded via Booking and the deluxe king room was really big with a nice view of Chicago. The bed was super comfortable, wifi was very fast and consistent, and even though the room was by the elevator it was very quiet.
The location can't be beat. Great for exploring the mag mile, near north, and the riverwalk! Super close to good options for Italian beef, hot dogs, and pizza.
The biggest shout out goes to Robert, the front desk manager. Incredibly awesome person who made our experience 100/10. Thanks!!!
We got upgraded via Booking and the deluxe king room was really big with a nice view of Chicago. The bed was super comfortable, wifi was very fast and consistent, and even though the room was by the elevator it was very quiet.
The location can't be beat. Great for exploring the mag mile, near north, and the riverwalk! Super close to good options for Italian beef, hot dogs, and pizza.
The biggest shout out goes to Robert, the front desk manager. Incredibly awesome person who made our experience 100/10. Thanks!!!
Ahmad Alsalih
19:23 11 Nov 25
The location is amazing.
The price is very affordable compared to other hotels in the area.
The bathroom and the shower is amazing for a hotel. It’s always a plus for a waterfall shower the you get hot water very fast in your shower and I was there on a cold day. It was refreshing.
The bed is very clean, the shower is very clean. I didn’t care if the flooring showed some age. Everything else is neat and clean.
The staff is friendly and welcoming with a smile.
Downside: the restaurant was closed. But who cares if you want to explore the area and try different foods..
They could use some upgrade on the doors for sound insulation. You can hear every movement in the corridor very clearly..
Also the shower shampoo/ wash. I think a better quality would make the experience elevated..
The price is very affordable compared to other hotels in the area.
The bathroom and the shower is amazing for a hotel. It’s always a plus for a waterfall shower the you get hot water very fast in your shower and I was there on a cold day. It was refreshing.
The bed is very clean, the shower is very clean. I didn’t care if the flooring showed some age. Everything else is neat and clean.
The staff is friendly and welcoming with a smile.
Downside: the restaurant was closed. But who cares if you want to explore the area and try different foods..
They could use some upgrade on the doors for sound insulation. You can hear every movement in the corridor very clearly..
Also the shower shampoo/ wash. I think a better quality would make the experience elevated..
E V
13:05 10 Nov 25
Seriously best hotel experience ever. I did have the most embarrassing moment with a staff when reciting my room number, but we laughed about it every day of our stay afterward. He remembered us by name, and ensured we had an awesome visit including letting us checkout late! The location is super walkable, the hotel amenities are awesome, and the panoramic king room is worth the splurge. We need to know you made your robes! They were incredible! Thanks for a great stay!
Bri C
01:14 10 Nov 25
My stay at Eurostars Magnificent Mile was honestly a conundrum. The customer service was decent for the most part, but they barely answer the phone or leave you on hold forever. Checking in was smooth though. We got there early and they let us check in, which I appreciated.
The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time, like the windows were constantly fogged up and dripping wet. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp.
The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location & you can walk everywhere, and the little restaurant downstairs was cute.
Overall, I honestly WOULD NOT stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean My stay at Eurostars Magnificent Mile was honestly a conundrum. The customer service was decent for the most part, but they barely answer the phone or leave you on hold forever. Checking in was smooth though. We got there early and they let us check in, which I appreciated.
The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time — like the windows were constantly fogged up. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp.
The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location — you can walk everywhere, and the little restaurant downstairs was cute.
Overall, I wouldn’t stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean or cozy enough for us and I don’t like feeling sticky in my own room.or cozy, and I don’t like feeling sticky in my own room.
The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time, like the windows were constantly fogged up and dripping wet. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp.
The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location & you can walk everywhere, and the little restaurant downstairs was cute.
Overall, I honestly WOULD NOT stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean My stay at Eurostars Magnificent Mile was honestly a conundrum. The customer service was decent for the most part, but they barely answer the phone or leave you on hold forever. Checking in was smooth though. We got there early and they let us check in, which I appreciated.
The first room we walked into was just bad. It had a strong, weird smell and you can’t open any windows or go on the balcony, so it felt trapped and stuffy. We asked to switch rooms, and thankfully they did. The second room was bigger, but it stayed super mucky and moist the whole time — like the windows were constantly fogged up. The bathroom door didn’t even close all the way, and I don’t think the vent worked because the air just felt heavy and damp.
The ceiling looked like it was supposed to be artsy, but it just came off like random stains. For what we paid, I’ve stayed in way better hotels. The only real plus was the location — you can walk everywhere, and the little restaurant downstairs was cute.
Overall, I wouldn’t stay here again. The moisture, smell, and general feel of the room just threw me off. It didn’t feel clean or cozy enough for us and I don’t like feeling sticky in my own room.or cozy, and I don’t like feeling sticky in my own room.
TeKaya Pearson
15:22 02 Sep 25
I had an absolutely wonderful stay at Eurostars Magnificent Mile! The hotel itself is beautiful, clean, and in such a perfect location to enjoy everything Chicago has to offer.
I want to especially highlight the front desk staff, Jaymes and Christian. They were incredibly welcoming, helpful, and went above and beyond to make sure my stay was memorable. They gave me great recommendations for exploring the city—from restaurants to hidden gems, which really made my trip even better. Their customer service was top-notch and set the tone for an amazing experience.
I can’t wait to come back to Chicago and will definitely be booking with Eurostars Magnificent Mile again!
I want to especially highlight the front desk staff, Jaymes and Christian. They were incredibly welcoming, helpful, and went above and beyond to make sure my stay was memorable. They gave me great recommendations for exploring the city—from restaurants to hidden gems, which really made my trip even better. Their customer service was top-notch and set the tone for an amazing experience.
I can’t wait to come back to Chicago and will definitely be booking with Eurostars Magnificent Mile again!
Rene Bryant
20:31 23 Aug 25
We arrived Delayed from travel - greeted with helpful front desk staff. The staff in the connected restaurant made sure we were able to get a late meal just at closing time. The room was nice- window views of the magnificent mile. The bar/restaurant staff were relentlessly great at making us comfortable and taking care of our needs. Worth checking out even if not staying at the hotel. Great food options and very inviting. Would stay here again.
Eric Jackson
15:37 24 Jul 25
Disappointing Stay – Misleading Pricing and No Privacy
I booked this hotel for a quick getaway and was left very disappointed, not just with the room, but with the way pricing and customer service were handled.
First, the website listed a “Total Price” of $1,022.34, only to quietly mention in small lighter print that taxes weren’t included. I was ultimately charged $1,200.23, which caught me off guard. When I reached out to the front desk and spoke with Pablo, who claimed to be the general manager, he flat-out told me that it doesn’t matter that “total price” is misleading because “it’s in the fine print.” That response alone was enough to ruin any chance of a positive impression.
Beyond the pricing, the room itself offered zero privacy. The bathroom has a sliding door with a wide marker-sized gap, so every sound and smell goes right into the room. On top of that, the curtain between the room and the shower/bathroom area can be pulled back from the outside, meaning if you’re not traveling alone good luck getting comfortable using the toilet. Personally, there’s no one I know well enough to be okay with that kind of exposure.
I knew the room would be small based on photos, and I was willing to accept that for the sake of a great view. Unfortunately, the only view was directly into the windows of the hotel across the street. Since the windows aren’t tinted, I had to keep my blinds closed the entire stay, because if I could see into their room, they could see into mine.
There are cheaper, nicer hotels in Chicago with more privacy, larger rooms, and more transparent billing. I won’t be staying here again.
I booked this hotel for a quick getaway and was left very disappointed, not just with the room, but with the way pricing and customer service were handled.
First, the website listed a “Total Price” of $1,022.34, only to quietly mention in small lighter print that taxes weren’t included. I was ultimately charged $1,200.23, which caught me off guard. When I reached out to the front desk and spoke with Pablo, who claimed to be the general manager, he flat-out told me that it doesn’t matter that “total price” is misleading because “it’s in the fine print.” That response alone was enough to ruin any chance of a positive impression.
Beyond the pricing, the room itself offered zero privacy. The bathroom has a sliding door with a wide marker-sized gap, so every sound and smell goes right into the room. On top of that, the curtain between the room and the shower/bathroom area can be pulled back from the outside, meaning if you’re not traveling alone good luck getting comfortable using the toilet. Personally, there’s no one I know well enough to be okay with that kind of exposure.
I knew the room would be small based on photos, and I was willing to accept that for the sake of a great view. Unfortunately, the only view was directly into the windows of the hotel across the street. Since the windows aren’t tinted, I had to keep my blinds closed the entire stay, because if I could see into their room, they could see into mine.
There are cheaper, nicer hotels in Chicago with more privacy, larger rooms, and more transparent billing. I won’t be staying here again.
Jess Stull
02:33 30 Jun 25
I cannot say enough positive things about this hotel! I booked last minute after another hotel cancelled on me and I was surprised with the price considering the location. When I saw how low it was I thought there had to be a catch, but no! There wasn't any surprise hidden fees and everything was so transparent at the check-out. When I first arrived, the staff was so friendly and the rooms were cozy as well! I had a double bed room and the beds themselves were comfortable and I was completely obsessed with how soft the pillows were. The rooms are kept very clean and I loved the aesthetic of the hotel itself and the room. Also I could've stayed in the shower for hours! There is a frosted glass wall that separates the shower and the bed space, but there's a curtain that blocks your outline so no one sees you showering. The only thing I wish the room had was a lock for the backroom door rather than a sliding door as well as mini fridge that's not the minibar. I came for a concert and wished there was a fridge to put my water in before the concert so they were cold considering how hot it was, it's just a super minor thing though.
The location of this hotel is perfect! You're basically in the heart of the city and everything is in an extremely walkable distance. While staying here, I was already telling my friends and family how great the hotel was and that whenever I come to Chicago I plan on always coming back here unless I bring my dog since they don't allow pets!
The location of this hotel is perfect! You're basically in the heart of the city and everything is in an extremely walkable distance. While staying here, I was already telling my friends and family how great the hotel was and that whenever I come to Chicago I plan on always coming back here unless I bring my dog since they don't allow pets!
Emma Burgess
23:44 20 Jun 25
I had an amazing stay! I had never been to Chicago before and was travelling from London before going to family wedding in Michigan.
The team were really friendly and so helpful. I was travelling alone mid-week and it was my birthday when I arrived. They very kindly upgraded me to a panoramic room which I couldn’t have been happier about! The room was absolutely stunning and I had views of the city. The bed was enormous and really comfy. I’m usually very fussy about beds and pillows, but I slept like a baby. The shower was at least double the size of my shower at home and the bathroom mirror was well-lit and great for make up. I got breakfast included which was a voucher for the downstairs restaurant which entitled me to a main, coffee and orange juice. Really tasty food and super filling.
I felt like an absolute princess the whole time I was there and I felt so sad to check out! Additionally the check out time was an incredibly reasonable midday. Would wholeheartedly recommend this place to anyone!
The team were really friendly and so helpful. I was travelling alone mid-week and it was my birthday when I arrived. They very kindly upgraded me to a panoramic room which I couldn’t have been happier about! The room was absolutely stunning and I had views of the city. The bed was enormous and really comfy. I’m usually very fussy about beds and pillows, but I slept like a baby. The shower was at least double the size of my shower at home and the bathroom mirror was well-lit and great for make up. I got breakfast included which was a voucher for the downstairs restaurant which entitled me to a main, coffee and orange juice. Really tasty food and super filling.
I felt like an absolute princess the whole time I was there and I felt so sad to check out! Additionally the check out time was an incredibly reasonable midday. Would wholeheartedly recommend this place to anyone!
Eglo Olem
21:30 12 May 25
Location is good, The hotel itself is ok with few exceptions: some of the room/bathroom design features are unacceptable. 1. There is no sound/smell barrier between the room and bathroom, as the door is rolling barn door, without a guiding track, so the door swings freely, banging against the wall and all the sound and smell from the bathroom goes into the room. 2. The shower, when in use, is leaking good amount of water on the bathroom floor. The floor towel by the shower door is not enough to absorb the water. You need to put another big towel down to be able to walk in the bathroom afterwards. That is clearly a contractor's fault, leaving too big of a gap. 3. The bathroom has a window towards the room (the dumbest idea ever) and the curtain installed does not serve well as light barrier. Once one person is up, the other one is awaken by light in the bathroom, smell and the bagging bathroom door - terrible design! The balcony was locked.
Sergei Kriuchkov
18:11 25 Apr 25
Giving 2 stars only for the beautiful view and location . Right after we checked in and walked into our room we found this little guy on the bed . He was alive and was running all over the bed like it was his own lol . We went to the front desk explained whole situation and showed the picture of that roach 🪳. And girl at the front desk asked us the stupidness question you can imagine. She’s asked : do you want to change your room ?
I wanted to answer her : no we wanna chill with this roach on the bed .🤦🏻🤦🏻🤦🏻
Definitely need to work on customer service more and call pest control and something
I wanted to answer her : no we wanna chill with this roach on the bed .🤦🏻🤦🏻🤦🏻
Definitely need to work on customer service more and call pest control and something
Joselle Courchaine
18:51 01 Apr 25
We stayed at Eurostars Hotel this weekend and overall had a great experience! The reason i’m giving this 3 stars is mostly for the misleading information on the hotel. The beds were comfortable, we loved the shower and it had a great view from certain windows of the hotel, staff was overall friendly and accommodating and the location was right in the middle of everything we wanted to do!
The thing is, if you plan to book a King Room, it does not look like the 1 picture provided on the website at all. It claims floor to ceiling windows, but you actually just have one door with a large window that leads unto the patio, which is screwed off btw so you can’t access it. I was most exited for the views of the city but ended up feeling very closed off and locked in tbh. Because of the lack of windows or patio, I tried accessing the roof that they put all over their photos, but nope it was closed off for no reason listed. Not to mention, the service in the restaurant below was very poor. One guy behind the counter and maybe 5 people on the restaurant but didn’t get greeted until 11 minutes into sitting there. As a waitress myself, that’s not necessary. Overall I was slightly disappointed because my entire reason for choosing this hotel with an extreme lack of amenities, was the view and space promised. Just felt a little mislead!
I would recommend this hotel, but would want you to know this first!
The thing is, if you plan to book a King Room, it does not look like the 1 picture provided on the website at all. It claims floor to ceiling windows, but you actually just have one door with a large window that leads unto the patio, which is screwed off btw so you can’t access it. I was most exited for the views of the city but ended up feeling very closed off and locked in tbh. Because of the lack of windows or patio, I tried accessing the roof that they put all over their photos, but nope it was closed off for no reason listed. Not to mention, the service in the restaurant below was very poor. One guy behind the counter and maybe 5 people on the restaurant but didn’t get greeted until 11 minutes into sitting there. As a waitress myself, that’s not necessary. Overall I was slightly disappointed because my entire reason for choosing this hotel with an extreme lack of amenities, was the view and space promised. Just felt a little mislead!
I would recommend this hotel, but would want you to know this first!
Paul Strain
20:17 28 Mar 25
Nice hotel close to most of the theaters. Rooms were clean, service was fine. In-house restaurant was a bit disappointing, but reasonable. Be prepared to pay for valet parking if you drive in. All told a good value for downtown hotel and we will likely stay again.
Pamela Mackey
00:40 20 Mar 25
Very disappointing experience. This hotel is definitely not a 4 star hotel. For 2 nights of our stay we had no WiFi which really was an inconvenience. Understandable the power cut was out of the hotels control but the employees were not facilitating or accomodating in anyway. Asked for a refund early the next morning so we could move to another hotel for our second night but was refused. No TV, phone and WiFi for 2 nights. We were international guests and required WiFi to not only do work on our laptop but also for use to contact family and to get around etc while on this trip. We had to use Starbucks WiFi for the 2 days. Bank card had also been blocked and so we had asked to use the hotels phone but was told the phones were also down. The hotel offered no assistance and we had to go to an Irish bar to use a phone. Just felt really not accomodating. The room itself was small and dark - cheap furniture, small balcony door that didn't open offered the only light, shower head needs cleaning, bed sunkin in the middle which was very uncomfortable. Gym also very small and outdated. Access to the hotel was also not professional felt like you had to walk through a restaurant every time to get to the lobby. The staff were not very professional and welcoming overall which was very disappointing as we had stayed in 2 previous hotels on our trip and they were fantastic. This hotel is not worth the price and is certainly way below standard.
Adrienne K. Felton
11:36 11 Mar 25
Amazing boutique hotel. I arrived early and Robert and a young lady - I believe her name was Zaria was so helpful. They checked me in allowed me to get settled and enjoy my trip. The hotel is close to everything. I walked everywhere- even in the cold. The hotel is certainly located to everything.
I did not utilize the gym or spa. But I will on my next trip.
I did utilize the restaurant for breakfast. The food was delicious. They have vegan options as well. They get a lot of foot traffic however the service is fast and easy.
I cannot wait to come back.
I did not utilize the gym or spa. But I will on my next trip.
I did utilize the restaurant for breakfast. The food was delicious. They have vegan options as well. They get a lot of foot traffic however the service is fast and easy.
I cannot wait to come back.
Curryin Hurry
17:02 08 Mar 25
I recently stayed there for 1 night. Let me say this the best the best customer service from valet to staff. The front desk guy tall guy he was so nice any question we had he gladly answered and took care of our concern. Valet person was so nice and friendly. Breakfast was so good. It was walking distance to river walk and shopping district. Valet you have to pay or park on the street. I would definitely stay here again. We had the panoramic view room. Great gym and safest place. We went to gym late at night and someone came to check if everything is okay. I can’t say enough about this place.
mykira webster
03:41 29 Jan 25
My entire experience for my birthday weekend was so amazing and beautiful. The staff checking me in, the maintenance men were very nice and the cleaning ladies were very sweet and nice. They made sure to even just hold the door for us for the elevator. Even the security men and women were nice. The restaurant on the bottom floor have very tasteful breakfast. Thank you Eurostars for the experience 👏🏾👏🏾
Anastasia P
04:00 22 Jan 25
My husband and I traveled to Chicago for business and selected this hotel because of its convenient location.
Our room was spacious and clean with a nice view, the service was great as well. They have a restaurant on the ground floor that serves breakfast, lunch and dinner, which was very convenient. Oh, and their gym is pretty good too! Unfortunately, haven’t had a chance to try out the spa.
The hotel is also in a close proximity of several good restaurants, so there’re a lot of options in case you don’t have time to leave the area.
We will be back later this year, and both of us agreed that we will stay here again.
Our room was spacious and clean with a nice view, the service was great as well. They have a restaurant on the ground floor that serves breakfast, lunch and dinner, which was very convenient. Oh, and their gym is pretty good too! Unfortunately, haven’t had a chance to try out the spa.
The hotel is also in a close proximity of several good restaurants, so there’re a lot of options in case you don’t have time to leave the area.
We will be back later this year, and both of us agreed that we will stay here again.
Viceroy Chicago Hotels With Balcony
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 570
- 4 Person
- Chicago
- 9.0
Discover Viceroy Chicago: a historic hotel situated in Chicago’s vibrant Gold Coast, steps away from the famed Magnificent Mile. This luxury destination offers modern guest rooms with stunning city views, a rooftop bar and lounge, exquisite dining at Somerset, and top-notch amenities including a rooftop pool and fitness center. With proximity to Oak Street Beach, Navy Pier, and Millennium Park, Viceroy Chicago is your gateway to luxury, convenience, and the best of Chicago’s iconic landmarks.”
alina khoziasheva
13:06 20 Dec 25
Stayed here this week for 4 nights. Amazing experience. The rooms and hotel are beautifully decorated, the staff is incredibly friendly (shoutout to Camron who checked us in although everyone else was equally as friendly). The amenities are awesome, especially how dog friendly they are. Location is great. Overall well deserved 5 stars.
The only thing that I will say we didnt love is the restaurant. Although the vibe is beautiful, the food wasnt very tasty and it also took a long time to be prepared.
The only thing that I will say we didnt love is the restaurant. Although the vibe is beautiful, the food wasnt very tasty and it also took a long time to be prepared.
M. Zest
00:24 18 Dec 25
Every issue we asked for help with was handled, great customer service. We stayed for a week. The cleaning was 4/5, as we did not get clean linen without written request. The Amenities are limited, especially in winter. We were unable to visit the 18th floor pool area (they took the handle off of the access) unless through their 5pm-late rooftop bar Pandam.
The in-room food service is legitimately some fantastic food from their connected restaurant&kitchen, 5/5 on that. The "city view" from our (sub level 10 suite) room looked directly into adj people's living situations and a parking lot, not a great look. We kept our curtains drawn.
I would stay here again but probably without the room upgrades I shelled out for (suite, city view).
The in-room food service is legitimately some fantastic food from their connected restaurant&kitchen, 5/5 on that. The "city view" from our (sub level 10 suite) room looked directly into adj people's living situations and a parking lot, not a great look. We kept our curtains drawn.
I would stay here again but probably without the room upgrades I shelled out for (suite, city view).
Cody Peters
20:38 17 Dec 25
The hotel was decent. Staff was nice. I wish we had stayed somewhere different. The views were pretty bad of an ac unit. When asked about it they said I could pay to upgrade $100 night for a better view. This seems pretty ridiculous as we were already paying a lot more than some other hotels.
My family ordered me a bunch of food and champagne through the hotel for my birthday. They wrote out a card what my gift is. Instead they wrote a card saying it was from the hotel. I actually had no idea my family did that for awhile. They also didn’t send the bday cake stuff they ordered through the hotel.
Lastly, I left and a package that was sent to the hotel was delayed and came late. I asked if they could return to sender and they won’t. It’s understandable I guess. They did offer to charge me to send it back though. So I guess they can return to sender but only for a good amount $$$$.
The staff was friendly but everything was an upsell. I have stayed at lots of hotels and was a bit disappointed.
My family ordered me a bunch of food and champagne through the hotel for my birthday. They wrote out a card what my gift is. Instead they wrote a card saying it was from the hotel. I actually had no idea my family did that for awhile. They also didn’t send the bday cake stuff they ordered through the hotel.
Lastly, I left and a package that was sent to the hotel was delayed and came late. I asked if they could return to sender and they won’t. It’s understandable I guess. They did offer to charge me to send it back though. So I guess they can return to sender but only for a good amount $$$$.
The staff was friendly but everything was an upsell. I have stayed at lots of hotels and was a bit disappointed.
Athina G
21:05 13 Dec 25
Unfortunately, the hotel did not live up to expectations. For what you pay, you would expect warmer, more attentive service and a higher level of comfort. Slippers and robes were not provided and had to be requested, essentials such as water and toiletries were not replenished in the room, and the shower pressure was extremely poor (we asked for an engineer to check the pressure, who confirmed this is the water pressure in all rooms).
There are very few amenities, and the lobby is uncomfortably cold during winter, further diminishing any sense of luxury or comfort. Overall, it felt like an average hotel rather than a premium one. Considering the high prices, it did not offer good value, and we would absolutely not return.
There are very few amenities, and the lobby is uncomfortably cold during winter, further diminishing any sense of luxury or comfort. Overall, it felt like an average hotel rather than a premium one. Considering the high prices, it did not offer good value, and we would absolutely not return.
Pooja Naik
23:27 15 Nov 25
Love their space and how they’re innovating with their spirited dinner series. Had the best time at the American Whiskeys one and the food pairings were oustanding. Great way to meet people too. Their beverage program is stellar. And the hotel itself is superior in the best location close to Rush st. @chicagopescetarian
Haley Dicks
20:13 02 Sep 25
Viceroy gave us such a wonderful stay for our five year anniversary. The views were great, the rooftop pool was clean and very empty when we went in the morning, and the service was absolutely impeccable. We opted for the lake view and I can’t say enough how stunning it was to look at each morning.
What really made our stay wasn’t so much the hotel as much as it was the service we experienced. The entire staff was fantastic and on top of things, but I wanted to give a huge shout out and thank you Jasmine who absolutely made our night. When we came back from our last concert we requested plates and silverware for our leftovers. She not only sent up the silverware and plates but when we mentioned that we were celebrating our 5 year anniversary she also sent a bucket of champagne and chocolates. Thank you so much to Jasmine for the sweet surprise and the impeccable service. If we are on the Gold Coast again, we will absolutely be staying at Viceroy.
My ONLY small complaint is that our room ran super hot. We woke up in the mornings the room temp at 76 with the AC set to 66. They sent someone up which helped a bit our last morning, but didn’t totally fix the problem.
I am still so thankful and happy with our stay. Thank you, Viceroy. Now give Jasmine a raise and promotion please!
What really made our stay wasn’t so much the hotel as much as it was the service we experienced. The entire staff was fantastic and on top of things, but I wanted to give a huge shout out and thank you Jasmine who absolutely made our night. When we came back from our last concert we requested plates and silverware for our leftovers. She not only sent up the silverware and plates but when we mentioned that we were celebrating our 5 year anniversary she also sent a bucket of champagne and chocolates. Thank you so much to Jasmine for the sweet surprise and the impeccable service. If we are on the Gold Coast again, we will absolutely be staying at Viceroy.
My ONLY small complaint is that our room ran super hot. We woke up in the mornings the room temp at 76 with the AC set to 66. They sent someone up which helped a bit our last morning, but didn’t totally fix the problem.
I am still so thankful and happy with our stay. Thank you, Viceroy. Now give Jasmine a raise and promotion please!
Daniel Evanoff
17:41 29 Aug 25
We stayed here for my wife’s 40th birthday and overall had a good time, but a lot of little things added up.
The positives:
The staff was excellent—friendly, professional, and very helpful throughout our stay. The food was solid, and the drinks were great. Housekeeping was attentive, and in general the property has potential for a great experience.
The drawbacks:
At check-in, we arrived at 2pm hoping for an early check-in, but even with a 3pm check-in time, we didn’t actually get into our room until about 3:45.
Our room TV was basically unusable because the channel would constantly blip in and out.
A loud, random humming sound came and went throughout our stay, enough to be distracting.
Outside, we saw a rat, which was unsettling but expected for a city.
The elevator was painfully slow.
The pool bar was very busy, and after waiting over 10 minutes to order, I was told they had no beer available.
I had requested foam pillows, which were provided, but oddly taken away during turndown service and I had to ask again.
We weren’t able to access the rooftop bar because it was “at capacity,” which was frustrating as paying hotel guests.
We stayed four nights and did enjoy ourselves overall, but it wasn’t the “amazing” experience we hoped for on such a special occasion. With a few improvements, this could easily be a five-star property.
The positives:
The staff was excellent—friendly, professional, and very helpful throughout our stay. The food was solid, and the drinks were great. Housekeeping was attentive, and in general the property has potential for a great experience.
The drawbacks:
At check-in, we arrived at 2pm hoping for an early check-in, but even with a 3pm check-in time, we didn’t actually get into our room until about 3:45.
Our room TV was basically unusable because the channel would constantly blip in and out.
A loud, random humming sound came and went throughout our stay, enough to be distracting.
Outside, we saw a rat, which was unsettling but expected for a city.
The elevator was painfully slow.
The pool bar was very busy, and after waiting over 10 minutes to order, I was told they had no beer available.
I had requested foam pillows, which were provided, but oddly taken away during turndown service and I had to ask again.
We weren’t able to access the rooftop bar because it was “at capacity,” which was frustrating as paying hotel guests.
We stayed four nights and did enjoy ourselves overall, but it wasn’t the “amazing” experience we hoped for on such a special occasion. With a few improvements, this could easily be a five-star property.
Andre Reynolds
22:17 26 Aug 25
Absolutely love this place! The vibe is warm, stylish, and chic without feeling cookie cutter. Everything was spotless, and from the moment we arrived the staff made the stay special. The valet was always quick and friendly, and the front desk team was consistently helpful, professional, and welcoming every time we needed something.
We stayed in a Junior Suite and it was incredible. The views were great, the bed was a little soft but still cozy, and the bathroom stole the show. The freestanding tub inside the shower felt like a full spa experience and alone made the stay worth every penny.
The rooftop bar Pandan was a fun spot too. Drinks leaned a little sweet and service could have been faster, but it was still worth visiting and much better than what used to be there. The restaurant on the grounds had plenty of options and everything we tried was delicious. The location is also fantastic with plenty of restaurants, shopping, and attractions nearby.
I have stayed at a few different hotels in Chicago, and this one is by far my favorite.
We stayed in a Junior Suite and it was incredible. The views were great, the bed was a little soft but still cozy, and the bathroom stole the show. The freestanding tub inside the shower felt like a full spa experience and alone made the stay worth every penny.
The rooftop bar Pandan was a fun spot too. Drinks leaned a little sweet and service could have been faster, but it was still worth visiting and much better than what used to be there. The restaurant on the grounds had plenty of options and everything we tried was delicious. The location is also fantastic with plenty of restaurants, shopping, and attractions nearby.
I have stayed at a few different hotels in Chicago, and this one is by far my favorite.
Angela Wroten
03:00 24 Aug 25
Overall a beautiful, high end hotel with exceptional service. Somerset restaurant isn't anything special but we enjoyed one dinner there. Liked the in room dining for breakfast. Lots to choose from and we liked the food. Came quickly. The pool area is way to small. Hardly any loungers. The pool is tiny. There were never enough loungers for the amount of people wishing to enjoy the pool. The fitness room is average but well maintained and has a nice view of the city. Really enjoyed the complimentary cold infused waters in the lobby. Rooms were beautiful, modern and comfortable. Would stay here again.
Anna McIntyre
20:01 27 Jul 25
We recently stayed at this hotel and had a great overall experience. The location is excellent — central, convenient, and easy to access nearby attractions. The staff were especially friendly and accommodating, always quick to respond and fulfill room requests with efficiency and professionalism. The hotel team did go above and beyond for us. Everyone who works here was truly lovely and welcoming.
One of the standout features is the rooftop pool patio. The views are stunning, and it’s a great place to relax. That said, the pool area could benefit from a bit more organization. Having a dedicated pool attendant for food and drink service would really elevate the experience and make better use of the space for guests.
The pool itself has more of a cocktail-lounge vibe, which makes it feel more appropriate for adults. It would be ideal if the hotel clearly designated this area as 18+ or adults-only, as it’s not particularly suitable for children.
Despite a few minor suggestions for improvement, I thoroughly enjoyed my stay
One of the standout features is the rooftop pool patio. The views are stunning, and it’s a great place to relax. That said, the pool area could benefit from a bit more organization. Having a dedicated pool attendant for food and drink service would really elevate the experience and make better use of the space for guests.
The pool itself has more of a cocktail-lounge vibe, which makes it feel more appropriate for adults. It would be ideal if the hotel clearly designated this area as 18+ or adults-only, as it’s not particularly suitable for children.
Despite a few minor suggestions for improvement, I thoroughly enjoyed my stay
Crystal Bevers
23:34 16 May 25
Huge shout out to Antonio. It's been a week and I'm still telling people about him. I tease that he made our trip worth the drive. His friendliness and care made us feel like more than guests.
Michele Vazquez
17:20 11 May 25
Loved our room with a view of the lake. Beautifully appointed rooms with an art deco flair. I loved the bathrobe so much I bought it! Have a drink at Sparrow around the corner or shop! Have the best pancakes at the Original Pancake House!
Stephanie
13:29 19 Apr 25
I came to Chicago for a solo birthday trip and the best choice I made was staying at the Viceroy!! Everything about this hotel was exceptional! It’s in the center of everything all the stores and restaurants! As a travel agent I was extremely impressed with the hospitality and customer service. Huge shoutout to Ella she was amazing!! She is so helpful and sweet she assisted me with upgrading to a Jr suite which is a beautiful room and made sure I was comfortable. She made the experience so easy thank you so much! Chris was also very nice and helpful he gave me plenty of recommendations for my stay. Everyone was exceptionally nice. I can’t wait to return and recommend my customers.
Rich P
13:26 03 Mar 25
I will caveat this review by saying g maybe we got unlucky…?
This is a nice 3* hotel but nothing else. We arrived from London and my bag was not on the same plane so we explained that to the lady at the check in desk and there was zero sympathy, offer of toiletries or anything else to help with our dilemma.
We booked and paid for a King lake view which was their ‘best’ room before moving to suites and we could not believe how tired and small the room was. There was hair on the floor (possibly dog) rips and stains on the upholstery and next to no storage space. The service was non existent and we emailed twice whilst we were there because reception never answered the phone and we didn’t get a single reply.
It was a very special trip for us and we had reached our prior to arriving and asked for a higher floor. They replied saying they would sort that and would be in touch a week or two before our arrival to discuss extras. There were extras that we wanted which would help us mark the occasion but you guessed it, nobody got in touch… We explained as much to the receptionist when we checked and she just said “I’m sorry to hear that”… What she should have said was, what extras were you looking at? Let me get somebody to pop up to your room and have a chat about what’s available and how we can make your stay extra special…
The lobby was small, the staff very rarely engaged or said hi and we felt most unwelcome for the entirety of our stay. We just could not recommend this hotel, there’s lots more far nicer and better value hotels in Chicago and for our next visit, we will look elsewhere.
A very average stay in an incredible city, lesson learnt for us.
This is a nice 3* hotel but nothing else. We arrived from London and my bag was not on the same plane so we explained that to the lady at the check in desk and there was zero sympathy, offer of toiletries or anything else to help with our dilemma.
We booked and paid for a King lake view which was their ‘best’ room before moving to suites and we could not believe how tired and small the room was. There was hair on the floor (possibly dog) rips and stains on the upholstery and next to no storage space. The service was non existent and we emailed twice whilst we were there because reception never answered the phone and we didn’t get a single reply.
It was a very special trip for us and we had reached our prior to arriving and asked for a higher floor. They replied saying they would sort that and would be in touch a week or two before our arrival to discuss extras. There were extras that we wanted which would help us mark the occasion but you guessed it, nobody got in touch… We explained as much to the receptionist when we checked and she just said “I’m sorry to hear that”… What she should have said was, what extras were you looking at? Let me get somebody to pop up to your room and have a chat about what’s available and how we can make your stay extra special…
The lobby was small, the staff very rarely engaged or said hi and we felt most unwelcome for the entirety of our stay. We just could not recommend this hotel, there’s lots more far nicer and better value hotels in Chicago and for our next visit, we will look elsewhere.
A very average stay in an incredible city, lesson learnt for us.
Robert “The Probate Guy” Cohen
14:20 28 Feb 25
I was excited to stay here. The rooms are nice and location is great. Just the service. None of the people I interacted with wanted to be there. Their attitude was I have to do this and there was zero warmth joy or personality. Probably won’t be returning. Go across the street to the Thompson and you get both great rooms and people.
Ebony Williams-Crigler
09:05 16 Feb 25
My husband and I stayed at the Viceroy for our anniversary and we were pleased. The room was beautiful with unique details. Thank you to the young lady that works the counter at night and all of the staff for their welcoming and caring spirits. We would highly recommend.
Kate Twesten
15:06 14 Feb 25
We just wrapped up our wedding weekend and had an excellent stay at the Viceroy! We had our guests booked here for the weekend and we can’t say enough about the great hospitality the whole team provided. We worked with Anna to coordinate all of the details for our room block and she was incredibly detailed and helpful through the process. Allison at the front desk and Chi at the wonderful rooftop bar (Pandan) were friendly and took great care of everyone. We would absolutely recommend the Viceroy to anyone visiting Chicago or those looking for a great place to host wedding guests.
Brianna Evans
22:09 09 Dec 24
We enjoyed the Viceroy for a weekend birthday trip. The rooms were beautiful, the lake view was fantastic, and the rest of the hotel was a joy. The lobby staff were very kind and accommodating. David was wonderful, providing food and fun recommendations, assisting with luggage, and flagging down our car service. We will be coming back for sure. I would say maybe don’t intend to visit their restaurant the last 30 minutes before close. We sat at the bar for a drink before heading to our room and it took over 15 minutes to have our cocktail order taken and the bartender was rather annoyed.
FAQ
Do all hotels in Chicago offer balconies in their rooms?
No, not all hotels in Chicago offer balconies in their rooms. However, many hotels in the city do provide rooms with balconies, allowing guests to enjoy views of the city skyline or surrounding areas.
Are the balconies private, or are they shared with other guests?
In most cases, balconies in hotel rooms are private and accessible only to the guests staying in that particular room.
Can I request a room with a balcony when making a reservation?
Yes, when making a reservation, you can often request a room with a balcony. It’s recommended to contact the hotel directly or mention this preference while booking through their website or a booking platform.
Can I expect city views from hotel balconies in Chicago?
Many hotels in Chicago offer stunning city views from their balconies, allowing guests to admire the iconic skyline and enjoy a unique perspective of the city.