Best Hotel With Balcony In Dallas
Table of Contents
Experience a luxurious stay at a Hotel With Balcony In Dallas that combines modern amenities with breathtaking skyline views. Imagine beginning your day with a hot cup of coffee on your private balcony, taking in the vibrant energy of downtown Dallas while enjoying comfort and style. Whether you’re in town for business or leisure, this ideal accommodation offers the perfect blend of relaxation and convenience right in the heart of the city. For travelers looking to extend their experience beyond Dallas, discover more exceptional options in nearby locales by visiting our comprehensive guide on Houston Hotels With Balcony.
The Joule Hotel With Balcony In Dallas
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 485
- 2 Person
- Main Street District
- 8.7
Staying at The Joule Hotel with balcony in Dallas is a masterclass in urban sophistication. From the moment you step into the lobby—a striking blend of historic Art Deco grandeur and modern avant-garde design—you’re immersed in an atmosphere of curated luxury. Your balcony-equipped room serves as a private sanctuary, where floor-to-ceiling windows open to reveal sweeping views of downtown Dallas’ glittering skyline, including landmarks like Reunion Tower and the bustling Main Street District. Sip a locally roasted coffee at sunrise or toast to the city’s golden-hour glow with a craft cocktail from the hotel’s famed Midnight Rambler bar, all from the comfort of your own outdoor perch.
By day, dive into the hotel’s amenities: plunge into the rooftop pool (seemingly suspended over the city), unwind at the subterranean Spa, or explore the hotel’s rotating art collection featuring works by world-renowned artists. At night, the balcony transforms into a front-row seat to Dallas’ vibrant energy, with the hum of the city below and stars overhead. Whether you’re savoring a farm-to-table meal at CBD Provisions or strolling to nearby attractions like the Dallas Arts District, The Joule’s central location and balcony-enhanced rooms ensure every moment feels exclusive, immersive, and distinctly Dallas
Ronald Winchell
19:20 30 Dec 25
How rare is it to find an independently owned hotel in the age of corporate chains? A hotel in a perfect location especially for a solo traveler visiting for the first time on business? The Joule is a “jewel”. Modern, stylish yet welcoming. The staff is personal and friendly. The remodeled rooms offer everything you need. When was the last time a hotel had enough drawers for your clothes? Head downstairs to the popular Sassetta for a great wine list and lobster pasta
A special thanks to John Paul who can achieve the impossible (securing a bar seat in a sold out restaurant). He will guide you on where to go and especially where to dine. I want to live there
A special thanks to John Paul who can achieve the impossible (securing a bar seat in a sold out restaurant). He will guide you on where to go and especially where to dine. I want to live there
S L
01:31 28 Dec 25
Beautiful hotel with lots of interesting works of art in lobby. Staff were friendly and helpful. We had to have breakfast in the Italian restaurant as the regular restaurant was closed - even though the food and service were great, the time it took to receive our food was very long. There was a wedding happening whilst we were there but it didn’t cause any issues - music stopped by 11pm.
Ady u
23:55 26 Dec 25
The hotel was honestly pretty meh! Service was great, better than expected, but the room was terrible. The “open bathroom” setup had half-doors, so the smell stuck around and it got uncomfortable fast to the point where I even had to leave the room for fresh air. Supposedly this was an upgrade. The bed was also bad and gave my wife a serious backache. Not recommending it, and we won’t be back.
Marc V
17:27 20 Dec 25
Hotel is beautiful… however the execution of services was not up to my expectations.
We booked with AMEX fine hotel and resorts which has a few additional benefits… however none of them were really given.
Early check in - not granted … check in happened an hour late than standard check in times
Room upgrade - not granted
Check in champagne - not granted - they had some available just didn’t offer it to us after they finally got our room ready… not a huge deal but for a 5 star hotel these things need to be done
Room service - 1.5 - 2 hours to deliver breakfast.. since their cbd provisions restaurant is closed it’s the only option
The people are really nice, the rooms are nice, the lobby is gorgeous, the location is good. However the execution of the services is what needs to improve. I’d rate our stay so far as a 3.5 …
They did say they had a wedding aand were extra busy… but why book rooms if you can’t keep up a level of service?
We booked with AMEX fine hotel and resorts which has a few additional benefits… however none of them were really given.
Early check in - not granted … check in happened an hour late than standard check in times
Room upgrade - not granted
Check in champagne - not granted - they had some available just didn’t offer it to us after they finally got our room ready… not a huge deal but for a 5 star hotel these things need to be done
Room service - 1.5 - 2 hours to deliver breakfast.. since their cbd provisions restaurant is closed it’s the only option
The people are really nice, the rooms are nice, the lobby is gorgeous, the location is good. However the execution of the services is what needs to improve. I’d rate our stay so far as a 3.5 …
They did say they had a wedding aand were extra busy… but why book rooms if you can’t keep up a level of service?
Andrew Godefroy
00:18 23 Oct 25
We stayed here for a milestone anniversary and i am so happy we did. Every interaction with every staff member was positive. The room was awesome (stayed in the Premiere King).
Room service was awesome, transportation accommodations were perfect, friendly but not intruding staff.
Special shout out to Mahmoud on the rooftop pool bar for making the evening feel special. He really set the tone for our weekend with that first impression.
Room service was awesome, transportation accommodations were perfect, friendly but not intruding staff.
Special shout out to Mahmoud on the rooftop pool bar for making the evening feel special. He really set the tone for our weekend with that first impression.
Oscar M
02:33 08 Sep 25
I had one of the loveliest stays at The Joule.
Having lived in Dallas most of my life, I had always heard great things about this iconic property but never had the chance to stay until this year. I was truly impressed.
The lobby features beautiful moving art, and the library dedicated to Taschen books is thoughtfully curated. The restaurant is fantastic as well. Everywhere you look, there is attention to detail and to the guest experience, exactly what you would expect from a Leading Hotel.
The bed was very comfortable, and the room was both stylish and functional. As a Leaders Club member, I appreciated that they also honored a late checkout for me.
Special thanks to Rio at the front desk, who raised the bar and set the tone for a stellar stay. I will definitely be back the next time I am in Dallas
Having lived in Dallas most of my life, I had always heard great things about this iconic property but never had the chance to stay until this year. I was truly impressed.
The lobby features beautiful moving art, and the library dedicated to Taschen books is thoughtfully curated. The restaurant is fantastic as well. Everywhere you look, there is attention to detail and to the guest experience, exactly what you would expect from a Leading Hotel.
The bed was very comfortable, and the room was both stylish and functional. As a Leaders Club member, I appreciated that they also honored a late checkout for me.
Special thanks to Rio at the front desk, who raised the bar and set the tone for a stellar stay. I will definitely be back the next time I am in Dallas
Mike Clarke
21:32 17 Aug 25
Beautiful lobby, exceptional staff, and the pool views are amazing!! Great bar/cocktail service!!
Ashley at the pool on Saturday was an absolute treat to have! We were celebrating a birthday and she was a Rock Star!!! Attentive, friendly, and was there at every step to make sure we had a fabulous time!
We will be back soon!!
Ashley at the pool on Saturday was an absolute treat to have! We were celebrating a birthday and she was a Rock Star!!! Attentive, friendly, and was there at every step to make sure we had a fabulous time!
We will be back soon!!
Tonia Coleman
23:19 15 Aug 25
⭐️⭐️⭐️⭐️⭐️
Our stay was absolutely incredible! From the moment we arrived, the service was beyond anything we could have imagined—every detail was handled with such care and excellence. This was our second time staying here, and it was just as unforgettable as the first. The staff went above and beyond to make us feel welcome, and the entire experience truly sets this hotel apart. We can’t wait to come back again!
Our stay was absolutely incredible! From the moment we arrived, the service was beyond anything we could have imagined—every detail was handled with such care and excellence. This was our second time staying here, and it was just as unforgettable as the first. The staff went above and beyond to make us feel welcome, and the entire experience truly sets this hotel apart. We can’t wait to come back again!
Jialiang Tang
17:48 31 Jul 25
I spent one night at the hotel. I loved the art displays and the room is nice and spacious. My only complaint is the noise. I can hear the traffic and other hotel guests talking (seems to be right outside my room) in the middle of the night. My room was right next to the elevator so that probably made the noise issue worse. Overall, I don’t recommend this hotel to guests that need a quiet place to rest their heads.
Natalia Neverko
19:36 14 Jun 25
The Joule is truly one of a kind — a hotel where design, history, and culture come together in a way that is both sophisticated and soulful. From the moment you enter, you are welcomed into a space that feels more like an art installation than a typical hotel. The lobby is curated like a gallery, filled with colorful art that not only captivates but also tells the story of Dallas and the building’s unique heritage. The energy is bold, refined, and unmistakably Texan.
The rooms are spectacular — high ceilings, carefully layered materials, and a stunning combination of textures like leather and textiles. The design is warm, luxurious, and intentionally understated. It is an appreciated style — subtle elegance that does not overwhelm but invites you in. Every detail feels thoughtfully placed, from the custom headboards to the calming color palettes.
As an interior designer from Miami, I was inspired by how this hotel integrates architectural interiors with storytelling. It is rare to find a space that reflects not only a city’s aesthetic but also its emotional character. The Joule does just that — and more. It is a place where you do not just stay — you feel, experience, and remember.
The rooms are spectacular — high ceilings, carefully layered materials, and a stunning combination of textures like leather and textiles. The design is warm, luxurious, and intentionally understated. It is an appreciated style — subtle elegance that does not overwhelm but invites you in. Every detail feels thoughtfully placed, from the custom headboards to the calming color palettes.
As an interior designer from Miami, I was inspired by how this hotel integrates architectural interiors with storytelling. It is rare to find a space that reflects not only a city’s aesthetic but also its emotional character. The Joule does just that — and more. It is a place where you do not just stay — you feel, experience, and remember.
Ifeoma Aduba
15:15 25 Apr 25
This hotel and employees need a refresher on hospitality, professionalism and customer service. We rented the penthouse for a birthday celebration, informed the hotel about the plans for this celebration, even requested glassware be brought up to the room for our guests. We were transparent about the plans during booking. During the event, the night manager, Malik, rudely calls the room and accuses us of having an unauthorized party. We tried explaining to him, showing him correspondence with the hotel but he simply stated that he had not received the message from the daytime team that an event had been planned for the penthouse. He then proceeds to claim only 6 people are allowed in the penthouse, which we know is a lie. We booked the same room 2 years ago for a birthday party and had over 30 guests in the room. We went through the same process this year and I’m not sure who dropped the ball on communicating within their establishment. It was extremely rude of Malik to aggressively shut down our celebration in the middle of it in front of all our guests instead of taking time to figure out the lack of communication on their end. I would discourage anyone from staying here as their customer service and professionalism is lacking.
Caroline Adesulu
13:35 22 Apr 25
My friend rented the penthouse for her birthday and let me just say, the hotel staff really dropped the ball and ruined her birthday. Its unfortunate the lengths people will go just to "prove a point" even though the hotel was in the wrong. My friend rented the same room two years ago for her birthday, about 40 guest and everything went off without a hitch. This go around, they call the hotel, explain everything to them about the party and it is confirmed. As we arrived, we could already tell something was up. The night manager said that the day manager never relayed this message to him about the party. Im not sure why that had to affect our party but it did. He told us that only 20 people could be in the 2500 sq ft space. I dont know how they expected us to just tell guest not to come anymore. Long story short, they ended up kicking us out of the hotel on her birthday. smh Jason and the Joule management staff do better!
James Fitzpatrick
09:02 14 Apr 25
Room- perfectly fine room
Gym- A little small, but equipment was fine and some variety as expected. If more than 4 people wanted to use it at the same time, you'd feel it and likely not be comfortable.
Pool- infested with Pigeons and the whole pool area gets very little sun due to location and surrounding taller buildings. Don't expect to go for a swim in the sun (i was there in October)
Staff- 90% friendly and good. Bar opening times in the evening are a little hit and miss though.
Outside (not a Joule thing) but a lot of homeless people in the city alongside folks with some clear mental health challenges- it's quite sad really
Gym- A little small, but equipment was fine and some variety as expected. If more than 4 people wanted to use it at the same time, you'd feel it and likely not be comfortable.
Pool- infested with Pigeons and the whole pool area gets very little sun due to location and surrounding taller buildings. Don't expect to go for a swim in the sun (i was there in October)
Staff- 90% friendly and good. Bar opening times in the evening are a little hit and miss though.
Outside (not a Joule thing) but a lot of homeless people in the city alongside folks with some clear mental health challenges- it's quite sad really
maria DcV
19:51 06 Mar 25
We did not stay at the hotel, but I wanted to say a tremendous THANK YOU for the hospitality shown to us all as we fled to safety on Saturday during the shooting and bomb threat. We were all greeted with compassion, with fresh water, coloring books and crayons given to our athletes to keep their minds off everything. The staff was above and beyond to help us feel welcome, safe, and protected. Serving the kids pizza was so thoughtful as everything erupted right around lunch time, it was about 3 pm, we were still waiting for some families to be reunited, and most of our children had not eaten all day (busy comp mornings and comp day jitters etc). I just wanted you to know it was so appreciated.
Shekeema Alexander
23:55 05 Mar 25
I spent 1 night at the Joule in a deluxe king size bedroom for my birthday. Just to spend time alone. I did not select any amenities. However, to my surprise the hotel guest relations manager, Justin place complementary champagne, chocolate covered strawberries, and a birthday cake in my room. Thank you so much for making my stay memorable.
Mary Nguyen
00:17 23 Feb 25
I really like the joule but we had a few problems with our stay. When we walked down the halls it didn't smell like a five star hotel. It smelled terrible like sewage. Also our suite had a smell coming from the couch. It smelled like someone had a little too much fun and it wasn't cleaned properly. I did enjoy the birthday decorations, cake, and champagne. The spa is the best part of the hotel. It is comparable to Caesar's Palace in Vegas but much smaller. I will be back for the spa.
Aaditi Dhikle
19:00 21 Feb 25
A Stay to Remember – Exceptional Service!
I recently stayed at the Joule during a work trip to Dallas—my first time visiting the city. The hotel itself was comfortable, well-maintained, and in a great location. However, what truly made this stay memorable was the outstanding service from the staff.
After checking out, I realized I had left something incredibly valuable behind—my wedding ring. Naturally, I panicked, thinking it was lost forever. But the hotel staff went above and beyond, searching my room and eventually finding the ring stuck between the bed. They not only contacted me immediately but also ensured it was safely mailed back to me.
This level of care and dedication is rare, and I can't thank the team enough. If you're looking for a place where hospitality truly shines, I highly recommend The Joule. A special shoutout to David in security who is a life saver( and checks in on my ring from time to time) and Kyle in management. It is rare to find people like this! I will definitely stay here again on my next visit to Dallas!
I recently stayed at the Joule during a work trip to Dallas—my first time visiting the city. The hotel itself was comfortable, well-maintained, and in a great location. However, what truly made this stay memorable was the outstanding service from the staff.
After checking out, I realized I had left something incredibly valuable behind—my wedding ring. Naturally, I panicked, thinking it was lost forever. But the hotel staff went above and beyond, searching my room and eventually finding the ring stuck between the bed. They not only contacted me immediately but also ensured it was safely mailed back to me.
This level of care and dedication is rare, and I can't thank the team enough. If you're looking for a place where hospitality truly shines, I highly recommend The Joule. A special shoutout to David in security who is a life saver( and checks in on my ring from time to time) and Kyle in management. It is rare to find people like this! I will definitely stay here again on my next visit to Dallas!
S L
03:46 22 Dec 24
My husband and I love The Joule! We’ve been spending every anniversary here for the last few years and they always go out of their way to give us impeccable service… to free glasses of Champagne at check in or an unexpected platter of chocolate covered strawberries and wine delivered to our room. Everyone from the valet to the receptionist to the waitress and bartender in their restaurants have been great. The rooms are also quiet and modern. It’s a lovely boutique hotel with upscale amenities and we look forward to coming every year 🙂
Marriott Dallas Las Colinas
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 349
- 2 Person
- Irving
- 8.3
When it comes to luxury and unforgettable travel experiences, Dallas never fails to impress. My exploration of this vibrant city led me to another exceptional hotel that offers a unique twist on the concept of a balcony suite. This time, I found myself in a 392-square-foot balcony hotel room, offering breathtaking views of the picturesque lake, all while enjoying the finest luxuries that Texas has to offer.
The Balcony Suite: Step onto the spacious balcony, and you’ll be greeted with a magnificent view of the tranquil lake and the bustling city of Dallas. The 392-square-foot balcony is a stunning vantage point that invites you to relax, unwind, and soak in the serene ambiance. This is a dream come true for any influencer looking to capture mesmerizing photos with the city and the lake as the backdrop. The unique blend of cityscape and natural beauty is a rare gem that Dallas offers.
In-House Restaurant: What sets this hotel apart is its exquisite in-house restaurant. From savory breakfast options to mouthwatering dinner selections, you can savor the flavors of Texas without ever leaving the hotel. The restaurant’s chic and contemporary design creates an ideal atmosphere for a delightful dining experience. And if you’re a foodie like me, you’ll appreciate the convenience of having fantastic dining options just an elevator ride away.
Indoor Pool and More: This hotel goes above and beyond to ensure that guests have every opportunity for relaxation and entertainment. The indoor pool is perfect for a refreshing swim, regardless of the weather outside.
Johnathan Terry
01:38 09 Jan 26
My wife and I decided to get away for new years we stayed here. It’d was wonderful from check in to check out. I travel for work across the country and when I say this was the nicest stay I’ve ever had in my 7 years of travel I mean it. The staff the other guest the environment and all is just top tier, best hotel stay ever will come back.
KELLY A
14:15 08 Jan 26
We stayed for new years and had a blast. The bartender was wonderful and room service the next morning was amazing. We enjoyed it so much we extended our stay one more night. The hotel is within walking distance to some very good restaurants and we felt safe walking the two blocks. Not always the case in some big cities.
DnCplay
00:13 08 Jan 26
NYE was our first time staying at this property and we loved every second of it! The location is conveniently located next to Toyota Music Factory and dozens of restaurants. The parking garage is well lit and I felt safe walking to my car in the evenings, and check in was a breeze. The rooms are clean and spacious, hotel staff incredibly helpful and friendly, and the drinks at the bar are delicious. We will definitely be back!
Nosuch Person
22:37 07 Jan 26
We spent the night at this wonderful property for NYE and enjoyed a delicious meal on the outdoor heated patio by the water. The service and facilities are top notch. Plenty of safe, well-lit parking in their covered parking garage. Also lots of fine dining options and other attractions nearby. The lake area has concrete walking paths as well. Overall 5 stars.
Brett Carel
21:29 07 Jan 26
Fantastic hotel with an amazing staff. We were recently there for a NYE party and were impressed with the location. The bar staff was fantastic, the front desk helpful and quick. We had left behind some luggage when checking out and had no problem retrieving it a few days later. Will definitely be back.
Ernesto Rosas
04:35 12 Sep 25
I would give this place 0 stars if I could. Lobby was very hot and smelled like B.O. $17 for a water, Gatorade, and two ice cream bars. Not to mention 2 of the 3 elevators did not work. No complaints about the staff. Room was damp and didn’t even have the football game.
William Ruffin
18:39 10 Sep 25
Great location. This property has a full bar/restaurant and a great view of the lake. This area of Las Colinas offers many popular spots for dining. Happy hours, and live music at the Toyota Music Factory. If your into fitness there are plenty of walkable trails along the lake front as well.
Jeffrey Hannah
22:28 08 Sep 25
Visited the Las Colinas for a conference this past weekend. Near to a bunch of nice restaurants. Only pain was one working elevator (which I know needs regular maintenance). Rooms were nice, clean and comfortable.
Linda Hughes (Linda Ann)
20:51 28 Aug 25
I attended a five night event at this Marriott and was very pleased. I was a bit disorganized and the front desk staff kept helping me with a smile on their face. The ballroom was beautiful, and the room itself was spacious and well appointed. I liked having a refrigerator that was not stocked as a mini bar.
Mr. S (Honest Reviewer)
15:14 17 Jun 25
It's a great location when you're in town. The AC in the room kept you cool, but it seemed not to work sometimes. The room was very comfortable. One of the elevators was out of service, but they gave you an option to use the service elevator as well. They have a restaurant, but for dinner, they didn't seat you in there. You had to eat in the lobby or at the bar, a little weird. Breakfast, you were able to sit at a table in the restaurant area. There is self parking and parking garage. There was no valet service when I stayed here. All the staff were very friendly and helpful. I will definitely stay here again. It's a great location.
Veronica Pantoja
21:25 26 May 25
Such a lovely hotel. I felt safe, rested, and relaxed. The outdoor patio area by the bar was lovely, too. The bartenders were also so friendly and helpful (and the Old Fashioned and Mojito were delicious!). Our double queen bedroom was spacious and clean though the walls were a bit thin; our neighbors were playing loud music into the night, and we could hear others' conversations. It does seem a bit odd that the shower has no shelf for bath products, too. But, we also appreciated the walking distance to the Irving Convention Center for Texas Frightmare Weekend.
Jenny C
22:13 25 May 25
Stayed here several times and have always enjoyed the beautiful scenery and the surrounding area. However, during my most recent visit as a loyal Marriott Platinum member, I was disappointed by the customer service. I needed assistance with a reservation change, but the staff was unable to offer a solution beyond suggesting I rebook at a rate that was higher than what I originally paid for. This experience fell short of the level of service I’ve come to expect from Marriott.
Paula Cromwell
16:54 25 May 25
We stayed here on a Saturday night during a recent visit to Dallas and this has been our second stay at this location. The front desk staff is absolutely amazing! Veronica and Eric went out of their way to set us up in a room facing the lake and later helping us identify things to do in the local area. The room was clean and nicely appointed.
Nicholas Jenson
13:49 27 Apr 25
The good: Rooms are big. Beds are soft. Parking is free. Gym is large with new equipment. Bar has excellent bourbon options. The bad: no roller chair for doing desk work. Sink was clogged upon my arrival. Restaurant is overpriced.
Marcus Altamirano
12:58 27 Apr 25
Hotel was quiet, breakfast staff in restaurant was very nice. Concierge level room didn’t seem to be different from standard room. Additional amenities should be included: mouthwash, robes, upgraded coffee machine. One elevator was out of service which led to a longer wait. Light in bathroom 1208 was not secured in place. Under light switch in bathroom there was a hole in the wall. My breakfast omelette was delicious. I would stay again if I needed a quiet hotel, but hoping some of the small details are addressed.
Aditya Singhvi
22:24 08 Mar 25
This is an older hotel with a fresh coat of paint and new furniture, but the upgrades feel superficial. It’s one of those properties that “upgrades” you to the same room on a higher floor. Overall, it’s an average Marriott property with nothing particularly impressive. The shower head leaked, resulting in poor water pressure, and the conditioner dispenser was empty—small details that added to a lackluster experience.
Ramon Campos
23:27 19 Feb 25
I had an amazing stay at the Marriott Las Colinas. From the moment I arrived, the staff provided outstanding hospitality, making me feel truly welcomed. The hotel itself is beautifully maintained, with modern and stylish decor that adds to the relaxing atmosphere.
The location is another plus. It’s conveniently close to great restaurants, entertainment, and major attractions in Irving. Whether you’re here for business or leisure, this hotel is a perfect choice. I’ll definitely be returning and highly recommend it to anyone looking for a comfortable and luxurious stay.
The location is another plus. It’s conveniently close to great restaurants, entertainment, and major attractions in Irving. Whether you’re here for business or leisure, this hotel is a perfect choice. I’ll definitely be returning and highly recommend it to anyone looking for a comfortable and luxurious stay.
Eva LI
17:29 05 Feb 25
Except the location, nothing is outstanding. You would never expect this from a Marriott. No amenities were provided, you had to ask for almost everything and follow up a couple times to get what you wanted. Room service food was horrible. Ordered a medium rare burger but came with an overcooked burger with very thin patty. Why bother asking me about the doneness even?? Housekeepers are not so kind and helping either. Breakfast was not included. Noise cancellation does not exist. I could hear people walking and talking outside. My bed headboard even shook when my neighbour closed his door. Yet they charged me $390 per night for this.
Zubair Rahim
05:38 02 Jan 25
Blanca at the restaurant was incredible. She did a wonderful job managing and waiting on the breakfast crowd.
The hotel location is great, and the hotel facilities are top notch. All the staff are professional and polite. I would definitely recommend staying at this Marriott property
The hotel location is great, and the hotel facilities are top notch. All the staff are professional and polite. I would definitely recommend staying at this Marriott property
Asif Rehmani
22:07 15 Nov 24
I recently stayed at the Marriott Las Colinas and overall had a pleasant experience, but there were a few standout pros and cons worth mentioning.
The Good:
Room Design: The rooms are nicely decorated with contemporary touches, thoughtful lighting, and a beautiful painting on the wall. The nook by the large windows is a great spot to relax, read, or enjoy the view.
Amenities: The room included a coffee machine and a complimentary bottle of water, which is always a welcome touch.
Facilities: There’s a well-equipped workout room and a small but sufficient swimming pool on the first floor. Both are great additions if you like to stay active during your trip.
Location: The hotel is conveniently located about a 10-minute walk from the Irving Convention Center—perfect for anyone attending an event or conference there.
Lake View: If you’re booking a room, definitely request a higher floor with a lake or pond view. It’s absolutely worth it. the view is stunning (check out the attached picture).
The Not-So-Good:
Housekeeping Disturbance: Unfortunately, housekeeping knocked on my door loudly at 8 AM on the day of my checkout and even attempted to enter. This happened again at 10 AM, even though checkout time is 11 AM. It felt intrusive and unnecessary, and it disrupted what should have been a relaxing morning.
Other Notes:
There was a slight musky smell in the hallways and the room, but it wasn’t overwhelming—just something to be aware of.
Overall a good place to stay. I would recommend it.
The Good:
Room Design: The rooms are nicely decorated with contemporary touches, thoughtful lighting, and a beautiful painting on the wall. The nook by the large windows is a great spot to relax, read, or enjoy the view.
Amenities: The room included a coffee machine and a complimentary bottle of water, which is always a welcome touch.
Facilities: There’s a well-equipped workout room and a small but sufficient swimming pool on the first floor. Both are great additions if you like to stay active during your trip.
Location: The hotel is conveniently located about a 10-minute walk from the Irving Convention Center—perfect for anyone attending an event or conference there.
Lake View: If you’re booking a room, definitely request a higher floor with a lake or pond view. It’s absolutely worth it. the view is stunning (check out the attached picture).
The Not-So-Good:
Housekeeping Disturbance: Unfortunately, housekeeping knocked on my door loudly at 8 AM on the day of my checkout and even attempted to enter. This happened again at 10 AM, even though checkout time is 11 AM. It felt intrusive and unnecessary, and it disrupted what should have been a relaxing morning.
Other Notes:
There was a slight musky smell in the hallways and the room, but it wasn’t overwhelming—just something to be aware of.
Overall a good place to stay. I would recommend it.
Hotel ZaZa Austin Hotel With Balcony In Dallas
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 424
- 2 Person
- Main Street District
- 9.4
My exploration of Dallas continues, and this time, I had the pleasure of experiencing the epitome of luxury in the heart of the city. Nestled in the bustling center of Dallas, this hotel with a balcony suite, boasting a 392-square-foot terrace, offers an incredible view of the city’s iconic skyscrapers. Prepare to be captivated by the grandeur of Dallas while indulging in the finest luxuries Texas has to offer.
The Balcony Suite: As I stepped onto the expansive balcony, I was greeted by a mesmerizing view of Dallas’s impressive skyline. The 392-square-foot terrace provides an awe-inspiring perspective of the city’s towering skyscrapers. It’s the ideal spot for influencers seeking to capture stunning photos that showcase the urban charm and architectural beauty of Dallas.
Full-Service Spa: This hotel takes luxury to the next level with its full-service spa, where guests can pamper themselves with a wide range of treatments and therapies. After a day of exploring Dallas’s attractions, I indulged in a soothing massage that left me feeling completely rejuvenated. The spa’s serene ambiance and expert therapists ensure a world-class relaxation experience.
Resort-Style Outdoor Pool: One of the highlights of this hotel is its resort-style outdoor pool. Surrounded by lush greenery, the pool area provides a tranquil escape in the heart of the city. Whether you’re taking a refreshing swim, lounging by the poolside, or capturing the beauty of the city’s skyline from this unique vantage point, it’s an oasis that invites you to unwind and enjoy every moment.
Pet-Friendly: For those traveling with furry companions, this hotel is pet-friendly, ensuring that your four-legged friends can also partake in the luxury experience. The hotel provides amenities and services to cater to the needs of both guests and their pets.
Fitness Center: The 24-hour fitness center is a haven for fitness enthusiasts. Equipped with state-of-the-art facilities, it allows guests to maintain their workout routines while enjoying panoramic city views. It’s an ideal space to break a sweat and capture captivating images for your Instagram profile.
Todd Slavinsky
03:49 30 Dec 25
My wife and I spent three nights at Hotel Zaza downtown in Austin on an anniversary trip. We typically stay at lower tier hotels, but we used points to splurge - it lived up to our expectations and more and was a great getaway. We booked a suite, and the room was large and luxurious. The bed was very comfortable. The balcony had a view of the pool and Republic Square. The shower was also very large and had great water pressure. There is a butler's pantry available on each floor with coffee and tea and biscuits (small cookies) each morning. The living room area in the suite was very comfortable. The service from the valet to housekeeping to the front desk was all great. The location was very convenient to restaurants, shopping and the riverfront, and they even provide a free shuttle anywhere within a three mile radius. It was a fantastic stay, we'd be excited to come back to Hotel Zaza anytime.
Jen
01:20 24 Dec 25
First will start by saying that I travel a ton and am very picky with hotels. I’m so glad I decided to take a chance on ZaZa for my trip to Austin - the hotel really impressed us! I thought it was really more of a 5-star hotel than 4-star.
We booked through Amex and were upgraded to a suite upon check in, which was lovely. Very comfortable and beautifully and thoughtfully decorated. They thought of every detail (except I would recommend adding a full length mirror).
We had a good meal at Group Therapy, which was also beautifully decorated and the bar staff was great. The fitness center was very well done and kept spotless. We also found the daily coffee bar on our floor and afternoon tea in the lobby to be very classy and a nice touch.
I found the staff to be perfectly fine. Maybe not the over the top service you would find at a 5-start hotel, but they were kind when they greeted us and helpful when we needed it.
I do agree with the other reviews that you will hear outside street noise from the rooms. The hotel is in a busy part of town. As a light sleeper, I did not have issues sleeping, but would recommend coming prepared with a white noise app downloaded if you are noise sensitive as well.
Overall, a very impressive stay and will absolutely stay here again!
We booked through Amex and were upgraded to a suite upon check in, which was lovely. Very comfortable and beautifully and thoughtfully decorated. They thought of every detail (except I would recommend adding a full length mirror).
We had a good meal at Group Therapy, which was also beautifully decorated and the bar staff was great. The fitness center was very well done and kept spotless. We also found the daily coffee bar on our floor and afternoon tea in the lobby to be very classy and a nice touch.
I found the staff to be perfectly fine. Maybe not the over the top service you would find at a 5-start hotel, but they were kind when they greeted us and helpful when we needed it.
I do agree with the other reviews that you will hear outside street noise from the rooms. The hotel is in a busy part of town. As a light sleeper, I did not have issues sleeping, but would recommend coming prepared with a white noise app downloaded if you are noise sensitive as well.
Overall, a very impressive stay and will absolutely stay here again!
jeff Meade
02:42 10 Dec 25
We had a wonderful stay. The staff was great. I see a couple reviews with bad experiences with the staff and I don't get it and had to write this to disagree. We loved our room. Having coffee on each floor was really convenient in the morning. The front desk staff were all nice, the valets were all nice and had a smile for us every time. Thank you for a great stay
rinatbirgerful
17:05 10 Oct 25
We had a very disappointing experience at this hotel. After a long and exhausting journey of about an hour and a half, we arrived only to discover that the hotel’s website was extremely confusing. By mistake, we had booked in Houston instead of Austin.
At first, the front desk receptionist was very kind and assured us there was no problem, and that they would change the booking for us to something equivalent. However, when the front desk manager, Casey, arrived, he demanded a significant extra payment. Not only was he unfriendly, but his entire attitude was unpleasant and unwelcoming.
The next morning, after waking up a bit late, we simply asked for a small extension, an extra hour or so before checking out. Again, Casey insisted we would need to pay more. What made this even more unreasonable was that the hotel was far from full occupancy; the place was nearly empty, so there was absolutely no issue in allowing a late checkout without charge.
It felt like every request came with an additional demand for payment, with no real sense of hospitality. Overall, the service and treatment we received from Casey, the front desk manager, were unacceptable, unfriendly, unhelpful, and far from the level of customer service one would expect. Unfortunately, the value did not justify the price, and we left feeling very disappointed.
At first, the front desk receptionist was very kind and assured us there was no problem, and that they would change the booking for us to something equivalent. However, when the front desk manager, Casey, arrived, he demanded a significant extra payment. Not only was he unfriendly, but his entire attitude was unpleasant and unwelcoming.
The next morning, after waking up a bit late, we simply asked for a small extension, an extra hour or so before checking out. Again, Casey insisted we would need to pay more. What made this even more unreasonable was that the hotel was far from full occupancy; the place was nearly empty, so there was absolutely no issue in allowing a late checkout without charge.
It felt like every request came with an additional demand for payment, with no real sense of hospitality. Overall, the service and treatment we received from Casey, the front desk manager, were unacceptable, unfriendly, unhelpful, and far from the level of customer service one would expect. Unfortunately, the value did not justify the price, and we left feeling very disappointed.
Catherine E. Thomas
13:36 26 Sep 25
This hotel is absolutely fantastic! Everyone we interacted with was friendly and helpful. There is a lovely breakfast and coffee bar on each floor in the mornings too, so you don't have to go far to get exactly what you need in the morning! The valet team had our car to us in minutes every time we needed to go out. The location couldn't be better, you are surrounded by places to eat, drink, hear music.. I highly recommend staying here, and I will definitely be back here when I'm back in town!
Paige Frazier
23:37 14 Sep 25
My now husband and I spent a lot of time deciding where to stay for our wedding weekend, and we couldn’t be happier with our choice!! From the moment we walked in, we knew we’d made the right decision - the staff were incredibly sweet, welcoming, and they actually surprised us with a wonderful upgrade since we were newlyweds - it was so unbelievably kind, it actually brought tears to my eyes! Our room, and the property itself were absolutely stunning - very unique, well taken care of, and spotless. We also loved the food and drinks at Group Therapy, everything we had was delicious. Every single detail of our stay truly impressed us - we will definitely be returning! Thank you Hotel ZaZa for making our celebration even more special!!
Jack Forbes
18:41 14 Sep 25
Great location for this hotel and the rooms and amenities are very nice. Lots of little touches like a coffee bar in the elevator lobby and cookies and candy when you walk into the lobby. The only complaint I have is that the televisions are ancient in this day and age in a premium hotel you expect a smart TV that you can run apps on. Their system is antiquated and frustrating. I’d give them five stars if they get some new TVs.
Garrett Dewan
20:33 31 Jul 25
My wife and I love to stay here. We live close by in Georgetown but some nights we like to stay in the city. The ZaZa has great big and comfortable rooms. The valet service is easy and fast, and they have courtesy cars that will take you to local bars and restaurants. The bar/restaurant on the 7th floor, group therapy has a great menu and great cocktails. It’s a great place to stay.
Jenna Boulware
06:06 30 Jun 25
This was our favorite hotel in Texas! We loved the ambiance and extras like the water, pillow snacks in the evening and the lobby cookies in the afternoon. The beds were so soft and comfortable. Everything was clean and the location is great. The valet boys are awesome and very hardworking dudes. We won’t stay anywhere else in Austin.
Karla L
18:44 25 Jun 25
My husband and I enjoyed a fantastic stay here earlier this month. When we arrived, we were given a complimentary upgrade to a suite, which was amazing. The balcony had great views of the pool as well as downtown. We loved the cookies and water/tea in the lobby each afternoon, as well as the snack and ice water left in our room each day. The best part of our stay, apart from the location, was the Magic Carpet Ride service. The valets were all friendly and seemed genuinely happy to take us anywhere we wanted to go within a 3-mile radius of the hotel. They even gave us recommendations on things to do when we had a couple of hours to kill before our flight. We will definitely be staying here the next time we return to Austin!
Alan Mackey
23:48 12 Jun 25
We stayed here for 4 days and found it to be a really nice hotel. Rooms spacious and clean, staff very friendly, rooms cleaned every day and a nice pool and bar area. Walking distance to a lot of the bars, comedy clubs etc. We enjoyed our stay here and would recommend it to anyone.
AJ Eckstein
20:01 31 May 25
We recently stayed a few nights at Hotel ZaZa, and one of the true highlights was the incredible service we received from Remy at Group Therapy. From the moment we walked in, Remy made us feel like VIPs... warm, welcoming, and genuinely attentive. Also those cookies in the lobby are AMAZING.
Whether it was remembering our drink preferences, checking in to make sure we had everything we needed, or just bringing great energy to the pool area, Remy went above and beyond. It’s rare to find someone who makes hospitality feel so personal and effortless.
Would come back 10/10
Whether it was remembering our drink preferences, checking in to make sure we had everything we needed, or just bringing great energy to the pool area, Remy went above and beyond. It’s rare to find someone who makes hospitality feel so personal and effortless.
Would come back 10/10
Chelsea Cooke
16:03 26 Mar 25
This hotel is fabulous. Aaliyah at the front desk was the best, super friendly and helpful. She gave us some great recommendations for food and fun. Room is lovely, pool is awesome, can’t wait to stay here again!
Marcellous McZeal
16:31 19 Mar 25
The hotel has the typical wonderful and excellent Austin feel. Welcoming, courteous, professional and so darn friendly. The rooms are spacious and well appointed. The location is perfect. I am going back each every time I'm in Austin.
ATX Pole Fitness
07:55 13 Mar 25
Celebrated my friends birthday weekend there. Love the Pool rooftop and people watching. I did not stay the evening, but visited the suite purchased for the party and it was lovely!
Maryam Khan
22:25 03 Mar 25
Incredibly chic hotel with kind and attentive staff. My company hosted a yearly workshop here and held all our meetings and lunches throughout the day at the hotel and the meals were outstanding. My room (with a complimentary upgrade) was simply stunning! I couldn’t have asked for a better place to rest during a work trip. 10/10, would come stay here for any and all future trips to Austin.
Peng Wang
21:12 01 Mar 25
Avoid this hotel—management is dishonest and untrustworthy!
The good part:
The food at the hotel is decent, and they offer a free shuttle service that can take you to nearby places within a three-mile radius.
However, my experience here was frustrating and disappointing.
I stayed for three nights and had an issue with one male staff member who acted more like a pushy car salesman than a hospitality professional.
This hotel is right next to a construction site. At night, workers use heavy machinery to load trash into dumpsters, making constant, loud beeping noises. I was woken up at 1 AM and 5 AM, and the noise was unbearable in the quiet of the night.
I brought this up to the front desk at 7 AM, and they offered to switch my room. I asked if I needed to move my belongings before leaving for work, but they reassured me that I could do it later when I returned. Trusting their word, I packed all my things and went about my day.
When I came back in the evening, the male staff member at the front desk—who I hadn’t spoken to earlier—refused to swap my room. Even after I explained the morning conversation again and again, he blamed me for not moving earlier and was rude and dismissive. It was clear he had no intention of honoring what his colleague had promised.
After a frustrating back-and-forth, he finally agreed to the room change—but by then, the damage was done.
Their dishonesty and terrible customer service showed that they only care about keeping guests locked in, not about providing a good experience.
I initially planned to give this hotel a 4-star review, but after being lied to and disrespected, I can barely give it a 2-star rating.
Save yourself the trouble and stay somewhere else—this hotel does not deserve your money.
The good part:
The food at the hotel is decent, and they offer a free shuttle service that can take you to nearby places within a three-mile radius.
However, my experience here was frustrating and disappointing.
I stayed for three nights and had an issue with one male staff member who acted more like a pushy car salesman than a hospitality professional.
This hotel is right next to a construction site. At night, workers use heavy machinery to load trash into dumpsters, making constant, loud beeping noises. I was woken up at 1 AM and 5 AM, and the noise was unbearable in the quiet of the night.
I brought this up to the front desk at 7 AM, and they offered to switch my room. I asked if I needed to move my belongings before leaving for work, but they reassured me that I could do it later when I returned. Trusting their word, I packed all my things and went about my day.
When I came back in the evening, the male staff member at the front desk—who I hadn’t spoken to earlier—refused to swap my room. Even after I explained the morning conversation again and again, he blamed me for not moving earlier and was rude and dismissive. It was clear he had no intention of honoring what his colleague had promised.
After a frustrating back-and-forth, he finally agreed to the room change—but by then, the damage was done.
Their dishonesty and terrible customer service showed that they only care about keeping guests locked in, not about providing a good experience.
I initially planned to give this hotel a 4-star review, but after being lied to and disrespected, I can barely give it a 2-star rating.
Save yourself the trouble and stay somewhere else—this hotel does not deserve your money.
Luz Garcia
18:01 05 Feb 25
🏨 ❤️ 🏨 ❤️ LOVEEEEEE IT!
ZaZa Austin Downtown is our go-to hotel whenever we visit Austin. The service is outstanding, and the staff is always attentive to every detail. They make sure you have everything you need, from water and ice to complimentary snacks and drinks in the lobby.
Our first stay was during ACL Music Festival, and we loved that they provided free transportation and fun festival goodies like temporary tattoos, stools, and accessories. The hotel itself is beautiful, impeccably clean, and incredibly comfortable. The beds are amazing, and the decor is elegant.
We returned for Thanksgiving and my birthday, and they made it extra special by upgrading us to a Bungalow suite—it felt like a stylish studio apartment with a stunning view. They even surprised me with a bottle of champagne. Room service is convenient, especially with their late-night menu.
Another highlight is their incredible spa, perfect for unwinding. The location is amazing—right in the heart of downtown, within walking distance of great restaurants, the Capitol, and so much more. We love the area!
ZaZa Austin Downtown always exceeds our expectations, and we can’t wait to come back!
ZaZa Austin Downtown is our go-to hotel whenever we visit Austin. The service is outstanding, and the staff is always attentive to every detail. They make sure you have everything you need, from water and ice to complimentary snacks and drinks in the lobby.
Our first stay was during ACL Music Festival, and we loved that they provided free transportation and fun festival goodies like temporary tattoos, stools, and accessories. The hotel itself is beautiful, impeccably clean, and incredibly comfortable. The beds are amazing, and the decor is elegant.
We returned for Thanksgiving and my birthday, and they made it extra special by upgrading us to a Bungalow suite—it felt like a stylish studio apartment with a stunning view. They even surprised me with a bottle of champagne. Room service is convenient, especially with their late-night menu.
Another highlight is their incredible spa, perfect for unwinding. The location is amazing—right in the heart of downtown, within walking distance of great restaurants, the Capitol, and so much more. We love the area!
ZaZa Austin Downtown always exceeds our expectations, and we can’t wait to come back!
Barret Robinson
20:42 02 Jan 25
UPDATE: Got a call from the hotel manager who apologized for my experience & comped some mini-bar charges as a show of good faith. I appreciate the gesture & updated my review to 3 stars.
Regret to say that I was disappointed with my experience at Hotel Zaza. While the room was clean & bed was comfortable, service was cold and unwelcoming. I am not sure if I was greeted with a smile by a staff member at any point during my stay, & frequently got the sense that staff members felt annoyed or burdened by minor requests.
Valet was visibly frustrated when I asked him to keep my car out as I checked in & dropped off my bag. Front desk met me with a brusque "no" when I called down to see if they happened to have a phone charger (which many hotels of this caliber would). Cleaning staff member looked at me in perplexity when I asked how to access the stairwell & inquired why I would want to take the stairs. Front desk attendant was cold when activating my room key for an extra hour despite granting me a late check-out.
Ultimately, every interaction with staff members felt like a business transaction - formal, stiff, and uninviting. At this price point, I would expect more an effort to make guests feel comfortable.
Not to mention, I had an unpleasant interaction with another guest who made no effort to control his dog as it sniffed me, poked its head between my legs, pawed at me, & barked on the elevator; he completely ignored me as we got off the elevator. Overall conveyed an air pretentiousness.
Regret to say that I was disappointed with my experience at Hotel Zaza. While the room was clean & bed was comfortable, service was cold and unwelcoming. I am not sure if I was greeted with a smile by a staff member at any point during my stay, & frequently got the sense that staff members felt annoyed or burdened by minor requests.
Valet was visibly frustrated when I asked him to keep my car out as I checked in & dropped off my bag. Front desk met me with a brusque "no" when I called down to see if they happened to have a phone charger (which many hotels of this caliber would). Cleaning staff member looked at me in perplexity when I asked how to access the stairwell & inquired why I would want to take the stairs. Front desk attendant was cold when activating my room key for an extra hour despite granting me a late check-out.
Ultimately, every interaction with staff members felt like a business transaction - formal, stiff, and uninviting. At this price point, I would expect more an effort to make guests feel comfortable.
Not to mention, I had an unpleasant interaction with another guest who made no effort to control his dog as it sniffed me, poked its head between my legs, pawed at me, & barked on the elevator; he completely ignored me as we got off the elevator. Overall conveyed an air pretentiousness.
The Statler Dallas, Curio Collection
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 449
- 2 Person
- Main Street District
- 8.2
As soon as I stepped into the hotel’s lobby, I was transported back in time to the era of Mid-Century design. The hotel’s commitment to preserving its historical charm while offering modern amenities is evident in every corner. It’s a true gem for history enthusiasts and design aficionados, and it offers a glimpse into Dallas’s rich past.
The Balcony Suite: One of the highlights of this historic hotel is the personal balcony that comes with each terrace suite. Stepping onto the balcony, I was greeted by the sights and sounds of the city. The view from the balcony allowed me to enjoy the city’s energy while being immersed in the comfort and privacy of my room. It was a truly unique experience that made me feel like a part of Dallas’s vibrant life.
Luxury and Amenities: The hotel offers spacious and luxurious guest rooms equipped with all the modern conveniences you could desire. From smart TVs and free Wi-Fi to minibars and Nespresso machines, it’s clear that no detail has been overlooked. Room service is available 24/7, ensuring that guests are well taken care of throughout their stay.
Resort-Style Outdoor Pool: One of the many perks of this historic hotel is its resort-style outdoor pool. Whether you’re looking to take a leisurely swim, soak up the Texas sun, or simply unwind with a book, the pool area provides a serene oasis within the bustling city.
Dining and Entertainment: The hotel boasts an array of dining and drinking venues, including a swanky speakeasy that’s perfect for an evening cocktail and a rooftop pool and bar where you can enjoy panoramic views of Dallas. These venues are a testament to the hotel’s dedication to providing guests with an all-encompassing experience that satisfies all their cravings for food and entertainment.
Chief Kaiju Hunter
13:40 30 Dec 25
The hotel got 3 strikes on my visit which is why it got 3 less stars. The visit was to celebrate my girlfriend's birthday (12/27/25) and though the night was still enjoyable, we will not be visiting again.
1 - A roach appeared on our bed 5 min after entering our room so I had to take care of that.
2 - The mini fridge didnt work so the $200 dinner we couldnt finish at kitchen & kocktails was lost.
3 - I paid for breakfast with my hotel reservation but had leave on an empty stomach. In the morning I like to check out the restaurant while my partner prefers to stay in the room. So usually I go down, get some coffee and get our food delivered to our room. This is something simple that a 2star hotel has been able to accommodate for me without problems. Well the hostess believed that was the case as well because she told me that I could order from the bar and just give my room details for them to take. I even specifically told the person that took my order I wanted it taken to my room and they nodded their head so I took it as a yes we can do that. Something that room service confirmed as well, all they had to do was pass the order over to them. But nope our food sat there all morning while we waited in vain. While I would like to add that the restaurant manager refunded the food to my account, the hotel had already charged me for breakfast before I arrived so the money is gone and I doubt it'll be refunded to me. The restaurant manager did say he would talk with the hostess about letting guests know the restaurant can't ensure room deliveries because they are a different department from hotel room service, but I think all that's needed is good communication between the two. Also it is not just on the hostess, the kitchen staff are the ones that processed the order and tried to charge it despite me telling them I need a room delivery.
1 - A roach appeared on our bed 5 min after entering our room so I had to take care of that.
2 - The mini fridge didnt work so the $200 dinner we couldnt finish at kitchen & kocktails was lost.
3 - I paid for breakfast with my hotel reservation but had leave on an empty stomach. In the morning I like to check out the restaurant while my partner prefers to stay in the room. So usually I go down, get some coffee and get our food delivered to our room. This is something simple that a 2star hotel has been able to accommodate for me without problems. Well the hostess believed that was the case as well because she told me that I could order from the bar and just give my room details for them to take. I even specifically told the person that took my order I wanted it taken to my room and they nodded their head so I took it as a yes we can do that. Something that room service confirmed as well, all they had to do was pass the order over to them. But nope our food sat there all morning while we waited in vain. While I would like to add that the restaurant manager refunded the food to my account, the hotel had already charged me for breakfast before I arrived so the money is gone and I doubt it'll be refunded to me. The restaurant manager did say he would talk with the hostess about letting guests know the restaurant can't ensure room deliveries because they are a different department from hotel room service, but I think all that's needed is good communication between the two. Also it is not just on the hostess, the kitchen staff are the ones that processed the order and tried to charge it despite me telling them I need a room delivery.
Sydnie Montgomery
19:38 20 Dec 25
Had an amazing chill weekend at the Statler for my wife's birthday. The bed was super comfortable, we melted into it. The bathroom is huge and had a wonderful rain shower head. The tub is also very cool, and one of the reasons we stayed at this hotel. It does have the drain in a weird place, in the middle of the tub, but wonderful for soak if you don't mind the drain placement.
The very BEST thing about this hotel is the staff and their commitment to making sure guests have top tier experience. We needed a bottle opener and Michele at the front desk gave us her personal one. Skyler also gave amazing service and made sure we got our food delivery. I had the best Kentucky Mule of my life at the roof top bar, which has a great lounge area and pool. The view is good but the vibes are better.
The very BEST thing about this hotel is the staff and their commitment to making sure guests have top tier experience. We needed a bottle opener and Michele at the front desk gave us her personal one. Skyler also gave amazing service and made sure we got our food delivery. I had the best Kentucky Mule of my life at the roof top bar, which has a great lounge area and pool. The view is good but the vibes are better.
Ana Vega
04:41 16 Dec 25
The hotel is a nice hotel, stayed with my daughter because I had an early appointment at the Baylor. I had a not so pleasant experience with Valet, they were talking and didn’t offer assistance to my daughter. Front desk was nice, pleasant and professional. And than, we met Mr. Christian Mercedes in the hallway, he talked to us, carry our luggage to our room and when he knew I was there for a medical appointment, he send some fruits to our room and extra bottle of waters. Check on us the next morning and even asked how was everything. He was pleasant young man. The restaurant staff were a little rush, and in the evening, the staff was just to relaxed, sitting and laughing. My daughter order food. Overall a good stay, most of the staff is very friendly. Hotel is clean, but a little rundown.
Jeremiah Jones
21:22 06 Dec 25
Rooms ending in 32 or 33 are notably compact. These particular rooms were not included in the recent hotel renovations. A 28-inch suitcase may be challenging to fully open within these accommodations. However, these rooms do offer desirable corner views, featuring expansive windows that provide a panoramic perspective. All even-numbered rooms from 02-12 and 24-32 have an obstructed view. For guests prioritizing a scenic outlook, alternative room selections are recommended. The bedding consists of softer, "sink-in" style mattresses and exceptionally plush pillows, which may not appeal to all preferences.
The speakeasy venue presented an issue with fruit flies; I personally addressed two, and a third was observed in active flight. Upon inquiry, a staff member acknowledged the persistent nature of the problem, indicating that trap deployment and drain cleaning efforts had been undertaken with limited success. The "sports bar" is primarily a bar area equipped with pool tables, cornhole, and a two-lane bowling alley. It was noticeably understaffed, with a single bartender managing both drink and food orders, and also responsible for delivering food orders to the restaurant and retrieving them due to the absence of a runner or bar back.
Overall, my experience was subpar. Considering the price point, I believe superior accommodations can be found at establishments such as Tru, Hilton Spark, or Embassy Suites.
The speakeasy venue presented an issue with fruit flies; I personally addressed two, and a third was observed in active flight. Upon inquiry, a staff member acknowledged the persistent nature of the problem, indicating that trap deployment and drain cleaning efforts had been undertaken with limited success. The "sports bar" is primarily a bar area equipped with pool tables, cornhole, and a two-lane bowling alley. It was noticeably understaffed, with a single bartender managing both drink and food orders, and also responsible for delivering food orders to the restaurant and retrieving them due to the absence of a runner or bar back.
Overall, my experience was subpar. Considering the price point, I believe superior accommodations can be found at establishments such as Tru, Hilton Spark, or Embassy Suites.
Nicholas Neabling
23:43 17 Nov 25
So I stayed at this same hotel on Halloween this year and it was the best night of sleep I had in a hotel this year. I travel quite a bit and have over 100 nights in Hiltons this year. So I was ecstatic to stay here for a weekend of relaxation. However, it was amazing how far downhill this place went in two weeks. I was booked in the exact same room as last time room 709. This stay though they had quite a bit of water remediation equipment on site. The hallways were loud and smelled musty. We arrived on Friday afternoon and the room wasn't ready so instead we ended up arriving very late following our Friday night plans. Got to the room and within an hour had allergy issues but thought maybe it was from being at the Stockyards. Had a terrible night of sleep but wasn't sure why. Saturday we went out for the day and my allergies cleared right up. We returned Saturday evening and within an hour my allergies were unbearable. We left and found a Tapestry in Las Colinas that was lightyears better. When checking out, the front desk staff said nothing nor apologized. Definitely the last place I will stay when visiting Dallas again.
Tanya
04:21 25 Sep 25
We chose The Statler Dallas to celebrate our 22nd anniversary, but unfortunately, our experience was underwhelming.
When booking, we noted that it was a special occasion. The hotel acknowledged this with a cupcake and card, but it didn’t feel like the elevated or memorable experience we expected from a hotel of this reputation. The room view was very disappointing (looking out onto a rooftop/brick wall), and some of the fixtures in the room were worn or damaged. We also received multiple notices about hot water being shut off overnight, which added inconvenience during our stay.
On the day of checkout, housekeeping knocked on our door at 9:30 a.m. — even though checkout wasn’t until 11. To top it off, we tried to have breakfast at Over Easy, the restaurant inside the hotel. After sitting for 15 minutes without anyone acknowledging us, I went to the hostess stand only to be met with an attitude, as if asking for service was too much. We left disappointed.
The positives: staff communication via text was prompt and polite, and the location is convenient. However, overall the stay fell far short of expectations, and we left feeling it wasn’t the special experience we were hoping for.
(Updated September 24, 2025)
Update: After my original review, I was contacted by Statler management and spoke directly with the hotel manger Christian. I appreciated that he took the time to listen my concerns and work toward a fair resolution. As a result of that conversation, the hotel agreed to credit one full night of our stay.
While our anniversary stay itself was disappointing, I do appreciate the responsiveness and professionalism in the follow-up. This showed me the Statler does care about guest feedback and is willing to make things right.
When booking, we noted that it was a special occasion. The hotel acknowledged this with a cupcake and card, but it didn’t feel like the elevated or memorable experience we expected from a hotel of this reputation. The room view was very disappointing (looking out onto a rooftop/brick wall), and some of the fixtures in the room were worn or damaged. We also received multiple notices about hot water being shut off overnight, which added inconvenience during our stay.
On the day of checkout, housekeeping knocked on our door at 9:30 a.m. — even though checkout wasn’t until 11. To top it off, we tried to have breakfast at Over Easy, the restaurant inside the hotel. After sitting for 15 minutes without anyone acknowledging us, I went to the hostess stand only to be met with an attitude, as if asking for service was too much. We left disappointed.
The positives: staff communication via text was prompt and polite, and the location is convenient. However, overall the stay fell far short of expectations, and we left feeling it wasn’t the special experience we were hoping for.
(Updated September 24, 2025)
Update: After my original review, I was contacted by Statler management and spoke directly with the hotel manger Christian. I appreciated that he took the time to listen my concerns and work toward a fair resolution. As a result of that conversation, the hotel agreed to credit one full night of our stay.
While our anniversary stay itself was disappointing, I do appreciate the responsiveness and professionalism in the follow-up. This showed me the Statler does care about guest feedback and is willing to make things right.
B.E. Boykin
19:53 23 Sep 25
Where do I begin? While the rooms are beautiful and comfortable, this is now the second time I've stayed at the Statler and the smell of sewage meets you in the lobby. On top of that, housekeeping unexpectedly entered my room yesterday WITHOUT knocking. Thank goodness I wasn't in a compromising state and fully clothed. However, it didn't take away from the sense of violation. I immediately reported the incident to the front desk where they said that that someone would call me to talk about the details of the incident but I have now checked out and have yet to hear from anyone. Additionally, the AC in my room stopped working. While they printed letters about working on the water issue, there was no information shared that they were also having issues with the AC. I really rarely post reviews but since the staff seemed to not take my concerns seriously, I figured it would be best to share them here so that no one else feels blindsided.
Cherrica Douglas
20:33 11 Sep 25
Traveled to this hotel in the Downtown Dallas area and was very much so disappointed. Upon checking in my daughter and I had to check out due to their garage not being able to accommodate my 2025 Ford F150. They gave me an option to park 2 blocks away in the city of Dallas parking garage which they had no responsibility too nor could they reimburse for the rate of parking there. The valet driver also told us that several break ins at taken place in that particular garage and Cadillac converters were known to be stolen from Ford F150’s while being parked in the same garage they directed me too. Not spending one night at this hotel, the manager keep insisting that we stayed one night and will not give the full refund as we were told that we would receive from the front desk manager upon checking out and leaving to locate another location/hotel that would accommodate my truck. The manager kept $400 of our money and will not refund us what is owed back to us. Even with documentation, it’s sad that #1 this hotel doesn’t have the proper parking accommodations for large trucks or sports cars from what we were told by valet. #2 to keep a customers money is insane especially when we didn’t stay at the location and checked right out immediately after hearing about them not being able to accommodate my truck. #3 the manager is not trustworthy and has been very unprofessional knowing that if we would have had the proper accommodations we would have stayed especially since we traveled 7 hours to Dallas for the Jeezy concert. This is not the end and further reports will be made about the unethical behavior of the manager at this location. Hilton needs to know about this and resolve it before this happens to anyone else and should be properly noted on the website about what vehicles they are able to accommodate and/or can’t accommodate.
Signed Disappointed Customer
Signed Disappointed Customer
Kelly Graham
17:19 07 Sep 25
The hotel was spectacular! Trey was so helpful and moved us to a second room when the first one didn’t work out. We had a gorgeous suite facing the street. The only negative is it is very noisy and having to get a fan to help drown some of the noise. If you’re sensitive to stay on the other side, not facing the street. Other than that fabulous stay!
Stacey
03:18 07 Aug 25
Overall, our experience at The Statler was good. Positives included special memories made with my girls - they loved the view of the city and the shower which came complete with a rain fall shower head and two robes. The girls felt luxurious. We also enjoyed the pool area. I appreciated the valets who kindly let me know about a parking spot across the street that saved me about $45!
Negatives included a very strong cigarette smell in the hallway and a strong scent in our hotel room as though they were trying cover the cigarette smell. It bothered my eyes and lungs enough that we asked to move rooms. The hotel staff was accommodating and understanding. We started on the 7th floor which was definitely stronger smelling then the 6th, but I would say that our 6th floor room and hallway smelled as well just not quite as strong. I wasn't sure if this was carry over from all the years people smoked in those hallways or someone sneaking it in their room, but it was very strong. We also left the pool area about 8:30 as it became an adult environment vs kid friendly. A group of people brought their music, drinks, and smokes and others came as couples to the lounging areas. It just didn't feel kid friendly at this point, so we headed back to our room. And in all honesty, I would say the hotel itself felt much more like a place for adults vs kids.
Negatives included a very strong cigarette smell in the hallway and a strong scent in our hotel room as though they were trying cover the cigarette smell. It bothered my eyes and lungs enough that we asked to move rooms. The hotel staff was accommodating and understanding. We started on the 7th floor which was definitely stronger smelling then the 6th, but I would say that our 6th floor room and hallway smelled as well just not quite as strong. I wasn't sure if this was carry over from all the years people smoked in those hallways or someone sneaking it in their room, but it was very strong. We also left the pool area about 8:30 as it became an adult environment vs kid friendly. A group of people brought their music, drinks, and smokes and others came as couples to the lounging areas. It just didn't feel kid friendly at this point, so we headed back to our room. And in all honesty, I would say the hotel itself felt much more like a place for adults vs kids.
Ofe Danae
19:11 21 Feb 25
The room and hotel itself was great. Everything looks very nice and luxurious. However, there is NO hot water. If you use the showerhead, the water turns hot after 20 minutes, but if you use the bathtub, the water will never run warm. The morning of the 19th, there was no hot water for any of the guests and several complained to front management.
There is also no parking designated for non-valet hotel guests. You have to walk to a shady garage that isn't owned by the hotel.
Other than that, it was very clean and pretty.
Definitely not 4 stars though.
There is also no parking designated for non-valet hotel guests. You have to walk to a shady garage that isn't owned by the hotel.
Other than that, it was very clean and pretty.
Definitely not 4 stars though.
J Richard
06:13 16 Feb 25
If Frank Sinatra and a modern luxury hotel had a baby, it would be The Statler Dallas. This place oozes old-school cool with a side of high-end comfort, and I’m officially obsessed.
First off, the vibes—pure mid-century magic. Walking in, I half expected to see Don Draper sipping an Old Fashioned in the lobby. The decor is sleek, stylish, and just the right amount of retro without feeling like a museum.
The rooms? Gorgeous. Comfy beds that make you question all your life choices regarding mattress purchases, sleek decor, and windows that make Dallas look like your personal kingdom. And the best part? The rooftop pool—because nothing says luxury like sipping a cocktail while pretending you’re in a music video.
Speaking of drinks, the bar scene here is elite. The bartenders know their craft, and the cocktails are dangerously good. One drink in, and I was feeling sophisticated; two drinks in, and I was convinced I should buy a fedora and start calling people “kid.”
The service? Impeccable. Everyone was friendly, helpful, and somehow managed to make me feel like a VIP, even though I definitely did not arrive in a Rolls Royce.
Long story short—if you’re coming to Dallas and want a mix of history, luxury, and just a little bit of rockstar energy, The Statler is your spot. I’ll definitely be back
First off, the vibes—pure mid-century magic. Walking in, I half expected to see Don Draper sipping an Old Fashioned in the lobby. The decor is sleek, stylish, and just the right amount of retro without feeling like a museum.
The rooms? Gorgeous. Comfy beds that make you question all your life choices regarding mattress purchases, sleek decor, and windows that make Dallas look like your personal kingdom. And the best part? The rooftop pool—because nothing says luxury like sipping a cocktail while pretending you’re in a music video.
Speaking of drinks, the bar scene here is elite. The bartenders know their craft, and the cocktails are dangerously good. One drink in, and I was feeling sophisticated; two drinks in, and I was convinced I should buy a fedora and start calling people “kid.”
The service? Impeccable. Everyone was friendly, helpful, and somehow managed to make me feel like a VIP, even though I definitely did not arrive in a Rolls Royce.
Long story short—if you’re coming to Dallas and want a mix of history, luxury, and just a little bit of rockstar energy, The Statler is your spot. I’ll definitely be back
Cosmoden
04:40 16 Feb 25
Rooms had a musty smell and felt stuffy. Decor was very outdated, bathroom was nice with a tub and rain shower. No door where the toilet it, bathroom is completely open. We went to the speakeasy, service was below mediocre. They poured water in a $20 old fashion. Bar is overpriced. Crowd is young and rowdy, tons of people spill in from the street. Don’t think I would come back, I’ve seen what I had to see.
Michelle Gee
13:37 09 Jan 25
Rooms are clean, comfortable, and generously proportioned with nice styling. Given other reviews, I was afraid this would be a hipper than thou type hotel. But the service was very friendly, if a bit clueless at times. Room service doesn’t start til 7am, so it can be a little annoying for the business traveler who may have early weekday meetings. I would consider coming back for a fun weekend getaway.
Duy Le Legends - WFG
16:59 08 Nov 24
A beautiful hotel and conference center in beautiful downtown Dallas. I love the easy access to hotel entrance, no traffic, lots of parking structures and lots around, even street parking. Our team had a conference in their meeting room and the services are just amazing, they keep the water full with ice through out the day. They keep the restrooms clean. They open doors for you every time. The hotel is super clean and beautiful. Top notch place to stay or have a large meeting.
Virgin Hotels Dallas
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 295
- 2 Person
- 1445 Turtle Creek Blvd, Dallas
- 4.5/5
Guests at Virgin Hotels Dallas rave about the unparalleled experience provided by the hotel’s balcony. Offering breathtaking views of the iconic Dallas skyline, the wrap-around balcony adds an extra layer of luxury to an already impressive room. With plenty of space to lounge and admire the cityscape, guests find themselves captivated by the beauty of Dallas from their own private vantage point. Whether enjoying a morning coffee or savoring a sunset cocktail, the balcony becomes a cherished retreat above the bustling city below.
Combined with the hotel’s chic lobby, vibrant bars, and rooftop pool area, the overall experience at Virgin Hotels Dallas is nothing short of exceptional. Guests also praise the timely and delicious food offerings, complete with delightful surprises like pretzel croutons and indulgent desserts. For those seeking a fun staycation or special event, Virgin Hotels Dallas comes highly recommended for its beautiful accommodations and unforgettable balcony views.
Mountain Colors
05:06 10 Jan 26
The rooms are well laid out with a great location in the Design District and close to Dallas Market center. Beds and pillows are super comfortable too which are a must for me when traveling! Loved the overall decor, service, coffee spot, and bar in the lobby. I have stayed at a lot of spots in Dallas and would stay here again over other spots because of the decor, location, and comfort. Again and again.
Matthew M
21:56 08 Jan 26
Virgin Hotels Dallas — Richard’s Penthouse Flat
We stayed in Richard’s Penthouse Flat, and overall it was a very good experience with some standout features and a few disappointments.
The Good:
The wraparound balcony views of downtown Dallas were absolutely breathtaking and easily the highlight of the stay. The room itself is very artsy with a great layout, and we loved having a refrigerator, freezer, and ice maker. Being able to cast shows and music from our phones to the TVs was super convenient. The Toto toilets were fancy and honestly fun — the warm seat and bidet/dryer were a great touch. The gym is very nice and modern, and although we stayed in the winter, the pool area looked like it would be a great place to hang out with food and drinks in warmer months. I also appreciated having a kettle in the room to boil water for tea and coffee. We ordered room service for breakfast and really enjoyed it (though the toast wasn’t quite toasted). The overall vibe of the hotel is sexy, chic, and artsy — even the red lighting in the elevator felt very “Virgin” and on brand.
The Not-So-Good:
The flat has both a full bath and a half bath, but the Toto bidet function in the primary bathroom did not work. There was also a beeping noise near the refrigerator that could be heard in the living room (thankfully not in the bedroom). The ironing board was broken and couldn’t be used at all. The wraparound windows have drapes and blackout curtains controlled by a panel, but they wouldn’t close unless we physically pulled them shut. The bedroom doorframe was visibly damaged and looked a bit run down.
Overall:
We enjoyed our stay and loved the style, views, and amenities, but for a penthouse-level room, some maintenance issues were disappointing. The hotel has a great vibe and a lot of potential, but it’s starting to show some wear and could benefit from better upkeep. Still a good stay, just not quite what I expected for the price and room category.
We stayed in Richard’s Penthouse Flat, and overall it was a very good experience with some standout features and a few disappointments.
The Good:
The wraparound balcony views of downtown Dallas were absolutely breathtaking and easily the highlight of the stay. The room itself is very artsy with a great layout, and we loved having a refrigerator, freezer, and ice maker. Being able to cast shows and music from our phones to the TVs was super convenient. The Toto toilets were fancy and honestly fun — the warm seat and bidet/dryer were a great touch. The gym is very nice and modern, and although we stayed in the winter, the pool area looked like it would be a great place to hang out with food and drinks in warmer months. I also appreciated having a kettle in the room to boil water for tea and coffee. We ordered room service for breakfast and really enjoyed it (though the toast wasn’t quite toasted). The overall vibe of the hotel is sexy, chic, and artsy — even the red lighting in the elevator felt very “Virgin” and on brand.
The Not-So-Good:
The flat has both a full bath and a half bath, but the Toto bidet function in the primary bathroom did not work. There was also a beeping noise near the refrigerator that could be heard in the living room (thankfully not in the bedroom). The ironing board was broken and couldn’t be used at all. The wraparound windows have drapes and blackout curtains controlled by a panel, but they wouldn’t close unless we physically pulled them shut. The bedroom doorframe was visibly damaged and looked a bit run down.
Overall:
We enjoyed our stay and loved the style, views, and amenities, but for a penthouse-level room, some maintenance issues were disappointing. The hotel has a great vibe and a lot of potential, but it’s starting to show some wear and could benefit from better upkeep. Still a good stay, just not quite what I expected for the price and room category.
Kristina Rabuffo
21:04 14 Dec 25
Grateful for the thoughtful birthday wishes and a wonderful stay at Virgin Hotels Dallas.
A sincere thank you to Nora and the entire team for the warm hospitality and a beautiful room with an incredible view. Virgin Hotels Dallas truly sets the standard in the city from the front desk to the valet, every touchpoint was exceptional and made my evening feel especially memorable.
A sincere thank you to Nora and the entire team for the warm hospitality and a beautiful room with an incredible view. Virgin Hotels Dallas truly sets the standard in the city from the front desk to the valet, every touchpoint was exceptional and made my evening feel especially memorable.
Fula Hookahs
15:42 04 Dec 25
I’ve stayed at the Virgin Hotel Dallas twice. My first experience was positive, which is why I decided to return. Unfortunately, my most recent stay was extremely disappointing.
While room service was excellent and the overall vibe of the hotel remains strong, the cleanliness of my room did not reflect a premium property. When sunlight hit the quilt on the bed, it revealed a very concerning level of dirt and debris hidden beneath the surface. For a hotel at this price point, this is unacceptable.
I informed staff at checkout and was told, “We try to switch those out — I guess that one was overlooked.” That response, along with the condition of the bedding, left me feeling unsettled and unwilling to return.
Despite the great location and atmosphere, this latest experience was enough to ensure that it will be my last stay here.
While room service was excellent and the overall vibe of the hotel remains strong, the cleanliness of my room did not reflect a premium property. When sunlight hit the quilt on the bed, it revealed a very concerning level of dirt and debris hidden beneath the surface. For a hotel at this price point, this is unacceptable.
I informed staff at checkout and was told, “We try to switch those out — I guess that one was overlooked.” That response, along with the condition of the bedding, left me feeling unsettled and unwilling to return.
Despite the great location and atmosphere, this latest experience was enough to ensure that it will be my last stay here.
Rosemary L
14:37 24 Sep 25
This is my second Virgin hotel and I can honestly say I hate the room layouts. The location is great and the service is exceptional. Other than the ice machine not working my stay was great. Their conference space is quite nice and easily accessible while feeling completely separate from the hotel.
Sheri Gladden
14:35 03 Aug 25
I just spent three days at this hotel and cannot remember the last time I received better service. Every person I came in contact with offered over the top customer service. The rooms were unique and clean, the meeting rooms were very nice with beautiful skyline views, and the pool and deck area was very inviting. I haven’t stopped telling people how nice this hotel was. Looking forward to coming back soon.
Hannah Rafferty
15:15 20 Jul 25
I joined my husband's trip, which included a stay at Virgin Hotels Dallas, after he broke his leg and needed support. The hotel staff were absolutely incredible coming alongside us in his recovery journey. They were responsive, collected deliveries for us to aid in recovery and the house car was so unexplainably helpful. The hospital was luckily located within a 3 mile distance of the hotel, and my 6 month old and I used the house car for transportation every day. The valet staff, including Robert, Shawn, Evan and Gavin, were amazing. They assisted with all of the items I was transporting back and forth, including a stroller, and cared for my son and I along our journey. They ensured we were comfortable, checked in on my husband and made me feel safe on my journey back and forth to the hospital. The house car was a godsend.
The hotel itself is beautiful. The housekeepers take care of each room with a meticulous attention to detail. The coffee shop was delicious, providing me with fuel to get through each day. The reception staff was lovely and kind, as we continued to extend our stay until my husband was discharged. I am so grateful for this hotel and the staff this past week!
The hotel itself is beautiful. The housekeepers take care of each room with a meticulous attention to detail. The coffee shop was delicious, providing me with fuel to get through each day. The reception staff was lovely and kind, as we continued to extend our stay until my husband was discharged. I am so grateful for this hotel and the staff this past week!
Kathryn Lewis
19:59 09 Jul 25
This review is LONG overdue. I stayed here in April for my birthday and had the most fabulous experience. From the minute I checked in, I was greeted warmly and with a smile. I had a package delivered there with no issues, decor was gorgeous and Rose and Jayda went out of their way to make my birthday special. They are truly top-tier ladies. I was solo traveling and felt safe at this location as well. My room was so cute too. I got some great pictures in it. 11/10 would highly recommend!!!
Chandana Silva
23:50 13 Jun 25
This hotel delivered a truly great three-night experience. It's not only stylish and well-appointed, but also boasts an inviting, almost London-like ambiance. The cleanliness throughout was impeccable, and the bed was so comfortable, I felt perfectly relaxed and ready for each day. The bathroom and vanity area were also top-notch. What really enhanced my stay was the incredibly courteous staff. Despite being tied up with business meetings, I'm already planning my next trip to Dallas to fully appreciate all this hotel has to offer.
Amanda Frederick McDonnell
14:16 24 May 25
Staff was wonderful! The 1st floor bar and patio are great. Pool was super crowded and loud. Worse part was we had a drilling sound that started at about 4am kept us awake. Also, overnight parking is $70 and they suggest you park in the lot next door because it’s cheaper. It’s not the hotels fault but my husbands truck was damaged and broken into while we were there.
Samantha S
23:38 08 May 25
Absolutely love this hotel—it’s hands down my favorite place to stay when I’m in Dallas! It’s chic, beautifully designed, and has such a vibrant, stylish atmosphere. The staff truly go above and beyond with their hospitality. Everyone is so kind and welcoming, always offering help, opening doors, and creating such a warm environment. The rooms are stunning, with thoughtful touches and beautiful color schemes throughout the hotel. I’m obsessed with the Virgin-themed vibe—it’s done perfectly. And the rooftop pool? Just gorgeous! This hotel gets it all right every time.
Glitchy
00:37 29 Apr 25
I had an overnight stay here in the grand chamber suite after a long trip. The front desk was super sweet, (I think her name was Jada). They welcomed me and my doggo with a bandana and a smile! The room was beautiful and a lot of amenities. I love that they are pet friendly and I was able to have my animals with me without struggle. The valet guys were also very nice and helpful!
William Allen
01:06 24 Apr 25
Stayed here for two nights this past weekend. Was happy to find a nicer hotel for similar prices to other average onesl Overall had a a great experience. Valet and front desk staff are awesome and accommodating. Was upgraded to a nicer room at a very great rate. Love they you can do room service and other requests through the TV and that they have smart light switches. The Commons is awesome. Great food and great drinks. The two things that keep me from giving this a 5 star review are, first I had set the AC to 60 degrees when I got it and the AC would not go below 65 and still felt quite warm in the room. I had put in a maintenance request for this but never heard anything back. The other thing is that there were a lot of gnats in the room that I noticed when I wine to bed and clean out my drink cups from the night before. Other than that, I had a great stay and would stay again.
clare stukel
23:57 27 Mar 25
I stayed here for a 5 day work trip with two of my colleagues. I was in charge of choosing the hotel for this part of the trip. Everyone thanked me for choosing this hotel!
The rooms and showers are so big and beautifully designed. The coffee shop on site is amazing. The staff are sooo nice. It was honestly the best hotel experience I have ever had.
There is a really good breakfast place down the street called Ascension Coffee right down the street we would go every morning. There is also an amazing dinner spot nearby called Ferris Wheelers Backyard and BBQ. The hotel bar and restaraunt are really nice too.
It's in a great walkable area which is safe and quiet at night. I was really happy with our stay. If I return to Dallas I would love to stay here again. It was so much fun!
The rooms and showers are so big and beautifully designed. The coffee shop on site is amazing. The staff are sooo nice. It was honestly the best hotel experience I have ever had.
There is a really good breakfast place down the street called Ascension Coffee right down the street we would go every morning. There is also an amazing dinner spot nearby called Ferris Wheelers Backyard and BBQ. The hotel bar and restaraunt are really nice too.
It's in a great walkable area which is safe and quiet at night. I was really happy with our stay. If I return to Dallas I would love to stay here again. It was so much fun!
Brandi Taylor
05:23 11 Mar 25
First Beautiful, fun Hotel, very unique !!
I stayed here for my birthday.
The staff was amazing, everyone from the valet team, to Arnulfo at the front desk. Arnulfo was so friendly helpful and very accommodating. I told him it was my birthday and he made sure I had a nice view for the weekend. Just a kind person.
Restaurant was nice and the breakfast was really good. I will be back!!!
I stayed here for my birthday.
The staff was amazing, everyone from the valet team, to Arnulfo at the front desk. Arnulfo was so friendly helpful and very accommodating. I told him it was my birthday and he made sure I had a nice view for the weekend. Just a kind person.
Restaurant was nice and the breakfast was really good. I will be back!!!
Lauren Rosin
01:19 26 Feb 25
I recently hosted a business conference at the Virgin Hotel Dallas with over 150 attendees, and the experience was fantastic. The service was top-notch—attentive, professional, and accommodating to all our needs. The conference space was well-equipped and comfortable, making it an excellent venue for a corporate event.
The entire facility had a modern, stylish feel, and every detail was well thought out. The restaurant and bar downstairs were exceptional, offering great food and a lively atmosphere. One of the standout features was the amazing coffee shop, which had a great selection, including vegan options. Additionally, the hotel provided a driver service to a nearby restaurant, which was a thoughtful touch that made logistics easier for our group.
Overall, Virgin Hotel Dallas exceeded our expectations, and I’d highly recommend it for both business and leisure stays. Looking forward to returning!
The entire facility had a modern, stylish feel, and every detail was well thought out. The restaurant and bar downstairs were exceptional, offering great food and a lively atmosphere. One of the standout features was the amazing coffee shop, which had a great selection, including vegan options. Additionally, the hotel provided a driver service to a nearby restaurant, which was a thoughtful touch that made logistics easier for our group.
Overall, Virgin Hotel Dallas exceeded our expectations, and I’d highly recommend it for both business and leisure stays. Looking forward to returning!
Rebecca Frederick
21:33 24 Feb 25
I can’t say enough good about our stay here. All of the staff is so welcoming and kind. I even overheard a 5yr old calling the desk from a room and the front desk handled it with grace, kindness and giggles!
Our first day checking in, my luggage was lost, oddly enough they had a clothing pop up in the bar! Bought some items to get me through.
The front door staff was always there opening the door and asking about our day, or evening. Remembering the small details about the happenings we chatted about. The shuttle service took us places nearby, up to 3 miles which is huge for two visitors that typically Uber everywhere.
The cafe was above and beyond our expectations. Honestly, this must be a great place to work, all staff seems very content to be here and it shows.
Oh, can’t forget the rooms. We had a room with the ability to separate the bathroom/shower/vanity and sink from the living/sleeping area. Mini fridge has everything you could possibly want as far as cold drinks, a kettle with tea/coffee bags for in room brewing and a fun snack bar!
Keep making your employees happy, this is by far the best hotel stay I’ve ever experienced.
Our first day checking in, my luggage was lost, oddly enough they had a clothing pop up in the bar! Bought some items to get me through.
The front door staff was always there opening the door and asking about our day, or evening. Remembering the small details about the happenings we chatted about. The shuttle service took us places nearby, up to 3 miles which is huge for two visitors that typically Uber everywhere.
The cafe was above and beyond our expectations. Honestly, this must be a great place to work, all staff seems very content to be here and it shows.
Oh, can’t forget the rooms. We had a room with the ability to separate the bathroom/shower/vanity and sink from the living/sleeping area. Mini fridge has everything you could possibly want as far as cold drinks, a kettle with tea/coffee bags for in room brewing and a fun snack bar!
Keep making your employees happy, this is by far the best hotel stay I’ve ever experienced.
Jake Dayan
18:04 17 Feb 25
Stayed here for Valentine’s Day weekend, and it was an incredible experience. This was my first time at a Virgin Hotel, and it absolutely exceeded expectations. The room was top-notch, the front desk was seamless, and the staff’s attentiveness was next-level. Every detail was well thought out, and the overall vibe of the hotel was unmatched. The bar was a major highlight, vinyl music spinning, great atmosphere, and the perfect spot to start off the night or keep it going. Had an amazing time there. I honestly wish there were more of these hotels. Highly recommend. If I’m visiting a city with a Virgin Hotel, there’s a 99% chance I’m staying there.
Grace Newland
14:39 31 Jan 25
We stayed here for a long weekend to visit family over the holidays. They had a fun holiday pop up which was extremely busy but fun. The rooms and all hotel decor were really fun and modern. Comfy bed and nice perks when booking through Capital One travel. Amazing shower and fabulous view of the city. We didn't get to use the pool or gym, but they looked really well-equipped and nice. Staff were all very friendly and helpful. We would definitely stay again!
UPDATE: after booking our room with Capital one travel and having a bunch of perks like free breakfast and $100 room credit I did notice we were overcharged by almost $200 and hardly any of our credits were applied. I would have rated a 4.5 if that was an option but I did take a star off because there was back and forth to have the bill corrected.
UPDATE: after booking our room with Capital one travel and having a bunch of perks like free breakfast and $100 room credit I did notice we were overcharged by almost $200 and hardly any of our credits were applied. I would have rated a 4.5 if that was an option but I did take a star off because there was back and forth to have the bill corrected.
FAQ
No, not all rooms have a balcony. However, the hotel offers a selection of rooms and suites with balconies, and you can request a room with a balcony when making your reservation.
Smoking policies vary from hotel to hotel. Some hotels have designated smoking areas on the balconies, while others may have entirely non-smoking policies. It’s essential to check with the hotel’s front desk to understand their smoking regulations.
The rates for balcony rooms may vary depending on factors such as room size, view, and availability. It’s best to check with the hotel’s reservation team for specific pricing.