Limited Baltimore Hotels with Balcony
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Planning a trip to Baltimore and craving a room with a view? Get ready to elevate your stay—literally—with Baltimore hotels that offer balconies. Imagine sipping your morning coffee overlooking the bustling Inner Harbor or unwinding after a day of exploring with a sunset view of the city’s historic neighborhoods. These balcony-equipped hotels aren’t just a place to sleep; they’re your personal skybox to everything that makes Baltimore awesome, giving you a breath of fresh air—both literally and figuratively—during your stay.
For similar experiences in other iconic locations, explore our curated lists of Washington D.C. hotels with balcony.
Best Baltimore Hotels with Balcony
Note
Seize the opportunity to experience a luxurious stay with limited balcony-equipped hotels. Don't miss out on this rare chance for a unique and elevated escape. Hurry, secure your reservation before these coveted spaces are fully booked!
Sagamore Pendry Baltimore Hotels with Balcony
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 685
- 2 Person
- Fells Point
- 8.9
With a seasonal outdoor pool, lush outdoor spaces, and top-notch amenities, this waterfront hotel promises an unforgettable experience for every traveler.
Baltimore Hotels with Balcony Bliss: For those who seek the perfect balance between luxurious accommodation and captivating scenery, Baltimore hotels with balconies are a dream come true. Sagamore Pendry Baltimore, in particular, stands out as an epitome of opulence and comfort. Lavish Rooms: Upon entering your room, you’ll be greeted with contemporary elegance and comfort. Meanwhile, the private pool deck elevates your experience with a seasonal bar and grill, offering an ideal setting for outdoor dining and leisurely lounging.
As you step into your room, you’ll discover a world of comfort and sophistication, with a perfect fusion of modern amenities and scenic vistas. Each room is equipped with a flat-screen TV, and select units feature a cozy seating area, enhancing your overall convenience. For those who appreciate a touch of natural beauty, some rooms provide captivating views of the pool or the meticulously landscaped garden.
We stopped in to have a drink at the bar, and on our way out, we were chatting with a young man named Phillip who worked for the hotel. He was incredibly kind and took the time to share with us the history of the building, upcoming events, etc. It's so rare to run into someone with that level of customer service, I wanted to take the time to compliment him and the hotel for taking the time to make us feel special!
Words cannot describe the Baltimore Pendry—it’s truly an experience you have to see for yourself. I recently had my wedding there, and from start to finish everything was exceptional.
A huge thank you to Kat Roberts, our Event Manager, who guided us on our tour and ensured every detail of our wedding was flawless. She was incredibly attentive and made sure the day went off without a hitch, with all of our guests cared for.
I also want to give a special shoutout to Terrance and Dakota from the bell team. We had so many items for the wedding, and they made the unloading and loading process seamless.
Thank you to the entire team at the Pendry for making our wedding weekend truly magical.
A huge thank you to Kat Roberts, our Event Manager, who guided us on our tour and ensured every detail of our wedding was flawless. She was incredibly attentive and made sure the day went off without a hitch, with all of our guests cared for.
I also want to give a special shoutout to Terrance and Dakota from the bell team. We had so many items for the wedding, and they made the unloading and loading process seamless.
Thank you to the entire team at the Pendry for making our wedding weekend truly magical.
Stayed at the Sagamore Pendry Baltimore for my birthday and it was AMAZING! The team left sparkling grape juice and a card in the room, which was such a thoughtful touch. They even welcomed our dog Rudy like royalty—he got a treat and golden dog bowls in the room!
Special shout out to Philip - He went above and beyond to make sure everything was perfect. Gorgeous hotel, incredible service, and the perfect place to celebrate a special occasion. Highly recommend!
Special shout out to Philip - He went above and beyond to make sure everything was perfect. Gorgeous hotel, incredible service, and the perfect place to celebrate a special occasion. Highly recommend!
Honestly, I am very disappointed in this hotel for the price.
I have had better experiences at cheaper hotels
1. Theres no business center or anything to use the conouter to print anything.
2. The outlets in the room aren't even updated. Nobody uses USB A cords anymore. For the price, there should be updated USB C outlets.
3. The parking is kinda ridiculous. I had to walk 2 blocks down tbe street to use a garage, and I have a handicap tag.
4. Most cheaper hotels ive been in, at the VERY LEAST had continental breakfast. Some even having hot breakfast.
You have to order and pay for breakfast here?
5. The terrace was nice, but could be nicer. There was a lot of mosquitoes biting me up. Nothing they can do about that I guess.
6. The chairs on the terrace patio outside our door are dirty, and extremely uncomfortable. The most uncomfortable chairs I've ever sat in.
7. The terrace is very noisy. Wish it was a little more peaceful. I could hear everyone's conversations, including one where a man said he could see into everyone's windows and did his buddy want to go look in windows.
8. The shower head is AWFUL and dirty.
9. Oh, half the lights also werent working. And I am allergic to the Shampoo. Idk why they need such strong fragrance shampoo.
For $500 a night, you could have designated parking, updated outlets, clean and comfy chairs, a decent shower head, a printer
I am very disappointed and will go back to Holiday Inn, and Hilton.
I have had better experiences at cheaper hotels
1. Theres no business center or anything to use the conouter to print anything.
2. The outlets in the room aren't even updated. Nobody uses USB A cords anymore. For the price, there should be updated USB C outlets.
3. The parking is kinda ridiculous. I had to walk 2 blocks down tbe street to use a garage, and I have a handicap tag.
4. Most cheaper hotels ive been in, at the VERY LEAST had continental breakfast. Some even having hot breakfast.
You have to order and pay for breakfast here?
5. The terrace was nice, but could be nicer. There was a lot of mosquitoes biting me up. Nothing they can do about that I guess.
6. The chairs on the terrace patio outside our door are dirty, and extremely uncomfortable. The most uncomfortable chairs I've ever sat in.
7. The terrace is very noisy. Wish it was a little more peaceful. I could hear everyone's conversations, including one where a man said he could see into everyone's windows and did his buddy want to go look in windows.
8. The shower head is AWFUL and dirty.
9. Oh, half the lights also werent working. And I am allergic to the Shampoo. Idk why they need such strong fragrance shampoo.
For $500 a night, you could have designated parking, updated outlets, clean and comfy chairs, a decent shower head, a printer
I am very disappointed and will go back to Holiday Inn, and Hilton.
Overall wonderful, amazing experience, top level of service and accommodations. Great location, nice sights, great cocktails, polite and hard working staff. Sean and rob in the bar were fantastic and great rec's. there was also a young lady ( tall, glasses in the cannon room she was great also , sorry forgot the name ! . The two gals at check in was amazing, and the one gal training of the two was so kind! Food and bev manager/director was great ! Valet ( brought in by bmw) was wonderful. The treatment while being there for bmw was top tier and we felt like kings !! Room service / daily cleaning was a bonus and amazing !! We would for sure be back on a normal leisure trip !
A few things I would note, these did not damper our trip but would be been good info.
1. Pool hours were unclear, and we missed out.
2. BMW had the hotel blocked ( we were here with bmw, not a big deal) but closed the courtyard early as well.
3. BMW had the bar covered sat and Sunday, no one knew unless they walked in.
4. Joseph in the bar ( if memory serves me right on the name mildy taller, white hair ) was a bit off putting. Two separate times pass right by while either just sat down, or glass ( twice ) was empty and pushed forward, no acknowledgement.
5. We ordered the italian cold cuts and fruit plate.
I've gotten a better sub for 1/3 the price at speedway. They took one meat, four raw veggies, and tossed it on the plate
All else was wonderful !!
A few things I would note, these did not damper our trip but would be been good info.
1. Pool hours were unclear, and we missed out.
2. BMW had the hotel blocked ( we were here with bmw, not a big deal) but closed the courtyard early as well.
3. BMW had the bar covered sat and Sunday, no one knew unless they walked in.
4. Joseph in the bar ( if memory serves me right on the name mildy taller, white hair ) was a bit off putting. Two separate times pass right by while either just sat down, or glass ( twice ) was empty and pushed forward, no acknowledgement.
5. We ordered the italian cold cuts and fruit plate.
I've gotten a better sub for 1/3 the price at speedway. They took one meat, four raw veggies, and tossed it on the plate
All else was wonderful !!
Great weekend away with family. Staff was top notch/accommodating. Governor’s Suite was spacious/modern/had private access to pool. Tremendous room/resort vibe…even walked back to room an early evening celebration happening outside and was invited to join in. (Happy Birthday Leah!:-) Fun Jazz Brunch! Overall great staff/clientele and the location is the center of Fell’s Point. This place is a winner
I stay at this hotel every time I go to Baltimore. It has close views of the harbor since there are not too many floors, the water is near your window. The food is amazing and they have the absolute best yogurt in town. I would love to upgrade their gym and add equipment to enhance my wellness experience there. I am considering the Four Seasons only for that reason. The Sagamore Pendry is more quaint, homey, and more upscale than the Four Seasons, though.
Lovely hotel with accommodating staff!! All so kind & helpful.
The grounds are stunning.. one of the most beautiful courtyards ever!
The location is key to lots of fun
bars/restaurants.
The pool area is also very nice!
I will definitely be back for another stay soon!
PS. shout-out to the nice gentleman at the front desk who gave me Tums late at night.. thank you!!
The grounds are stunning.. one of the most beautiful courtyards ever!
The location is key to lots of fun
bars/restaurants.
The pool area is also very nice!
I will definitely be back for another stay soon!
PS. shout-out to the nice gentleman at the front desk who gave me Tums late at night.. thank you!!
I went to the Pendry Sagamore for the Boozy Tea experience. Overall we had fun but I wouldn’t go there again. I was disappointed. Why?
1. We asked for champagne to accompany our afternoon tea. We were told no. They were too busy and couldn’t accommodate guests asking for drinks outside the set menu. I have never heard of a hotel not wanting to serve champagne…
2. I was driving so I asked about the strength of the three tea based cocktails was. The server couldn’t tell me. He said it depends on your tolerance… that is not what the police would say I’m sure.
3. One of our party had booked a vegan tea. When it came she was given the wrong information and the wrong food.
4. I phoned in advance and asked about parking. I was told valet parking would be validated and it would be $20 for the whole afternoon. Not so. Turns out it was $28 and that was if we left within 90 minutes. If we exceeded that it would be $45. I did complain about this and was give the $28 rate.
5. The food was not exceptional or even excellent. Two of the three sweets were cookies. For an afternoon tea I expected a little more.
Overall what should have been a great experience was marred by little things. When you are each paying close to $90 (plus $28 parking) for the experience I would have expected to be better for this level of hotel.
1. We asked for champagne to accompany our afternoon tea. We were told no. They were too busy and couldn’t accommodate guests asking for drinks outside the set menu. I have never heard of a hotel not wanting to serve champagne…
2. I was driving so I asked about the strength of the three tea based cocktails was. The server couldn’t tell me. He said it depends on your tolerance… that is not what the police would say I’m sure.
3. One of our party had booked a vegan tea. When it came she was given the wrong information and the wrong food.
4. I phoned in advance and asked about parking. I was told valet parking would be validated and it would be $20 for the whole afternoon. Not so. Turns out it was $28 and that was if we left within 90 minutes. If we exceeded that it would be $45. I did complain about this and was give the $28 rate.
5. The food was not exceptional or even excellent. Two of the three sweets were cookies. For an afternoon tea I expected a little more.
Overall what should have been a great experience was marred by little things. When you are each paying close to $90 (plus $28 parking) for the experience I would have expected to be better for this level of hotel.
Here’s a more polished and balanced version of your review that still reflects your experience:
⸻
I love this location for its vibrant energy and convenient proximity to everything. The rooms are nicely designed, but I did run into a plumbing issue—my shower wouldn’t drain, and after maintenance came, the room unfortunately developed a strong sewage smell.
There was a wedding happening at the hotel during my stay, which meant some amenities we were told would be available at certain times weren’t. Not a huge issue, but better communication from the staff would have made a difference.
Overall, while the space is lovely, I felt the service and amenities didn’t quite match the price point.
⸻
I love this location for its vibrant energy and convenient proximity to everything. The rooms are nicely designed, but I did run into a plumbing issue—my shower wouldn’t drain, and after maintenance came, the room unfortunately developed a strong sewage smell.
There was a wedding happening at the hotel during my stay, which meant some amenities we were told would be available at certain times weren’t. Not a huge issue, but better communication from the staff would have made a difference.
Overall, while the space is lovely, I felt the service and amenities didn’t quite match the price point.
We had a wonderful experience from start to finish. The hotel is absolutely beautiful and in such a great charming location. There's nearby bars, restaurants, and coffee shops. Our room was stunning with a water view. The hotel staff was really friendly and helpful. We also had dinner and breakfast at the Rec Pier Chophouse restaurant and had no complaints. We had a steak and a ceasar salad, and both were so delicious. We will definitely return!
I'll start off with 1 minor thing in my opinion that could easily be improved.
When arriving to valet parking, it would be nice for someone to take your bags to check in for you... even better would be to have them taken to your room for you. I would think for the price you pay to stay, that little bit of a courtesy would be standard.
Now, a little feedback about the awesome room with a beautiful view!
The stocked mini bar with snacks when walking in was nice! The bathroom is excellent, there's a private area for you to do your business in and then the rest was a huge shower with an abundance of water pressure which is rare these days! The soaker tub does accommodate the big and tall folk with ease, which is rare, just like the high water pressure!
Super comfortable king size bed, not too soft and not too firm... not too sure what to call it besides comfortable! Lots of drawer and cabinet space for your clothes, nice robes to relax in. You have floor to ceiling power curtains that open up to a private balcony with a nice view of the harbor, ballpark etc.
We decided to grab dinner at the Chop House inside the hotel. Porterhouse was delicious, but all I will say is order the Meatballs... they will not disappoint!
Beautiful Hotel, exceptional Staff and an overall Fantastic stay!
When arriving to valet parking, it would be nice for someone to take your bags to check in for you... even better would be to have them taken to your room for you. I would think for the price you pay to stay, that little bit of a courtesy would be standard.
Now, a little feedback about the awesome room with a beautiful view!
The stocked mini bar with snacks when walking in was nice! The bathroom is excellent, there's a private area for you to do your business in and then the rest was a huge shower with an abundance of water pressure which is rare these days! The soaker tub does accommodate the big and tall folk with ease, which is rare, just like the high water pressure!
Super comfortable king size bed, not too soft and not too firm... not too sure what to call it besides comfortable! Lots of drawer and cabinet space for your clothes, nice robes to relax in. You have floor to ceiling power curtains that open up to a private balcony with a nice view of the harbor, ballpark etc.
We decided to grab dinner at the Chop House inside the hotel. Porterhouse was delicious, but all I will say is order the Meatballs... they will not disappoint!
Beautiful Hotel, exceptional Staff and an overall Fantastic stay!
I really wanted to give this place five stars—the rooms, architecture, and overall atmosphere were fantastic. But the experience fell short of what I expect from a luxury hotel.
First, we were taken to the wrong room. Not a huge deal—they quickly corrected the mistake and moved our luggage. But when I called the front desk with a simple question about their shopping service, they had no answers, promised to call me back, and never did.
At dinner, we waited 40 minutes between our appetizer and main course. At breakfast, they brought me the wrong order. And when we checked out, the valet stood by and watched as I loaded everything into my truck—while three other staff members sat back.
I’m not high-maintenance, and I don’t expect perfection. But when you're paying for a luxury experience and tipping accordingly, the service should meet the moment.
May I suggest the staff read Unreasonable Hospitality?
First, we were taken to the wrong room. Not a huge deal—they quickly corrected the mistake and moved our luggage. But when I called the front desk with a simple question about their shopping service, they had no answers, promised to call me back, and never did.
At dinner, we waited 40 minutes between our appetizer and main course. At breakfast, they brought me the wrong order. And when we checked out, the valet stood by and watched as I loaded everything into my truck—while three other staff members sat back.
I’m not high-maintenance, and I don’t expect perfection. But when you're paying for a luxury experience and tipping accordingly, the service should meet the moment.
May I suggest the staff read Unreasonable Hospitality?
Just wrapped up a two-week stay at the Pendry, visiting from the UK for work. I was planning to leave a glowing review, but my last night completely ruined the experience.
A $200 bottle of prescription medication vanished from my room after housekeeping came through. I tore apart my luggage, the room—everything—for three hours, and it was nowhere to be found. The day before, it was sitting right next to a $5 bottle of Tylenol on the coffee table. The Tylenol was moved to the bathroom counter, but the expensive, controlled prescription medication? Gone.
I reported it to the front desk, and their response was beyond disappointing. They had housekeeping "check" the room (which, of course, turned up nothing), and that was that. No follow-up questions, no effort to address the situation—just a shrug and a "sorry, have a nice trip" as I checked out.
For a hotel in this price range, I expected much better. More than the loss itself, it's the lack of concern that really left a bad taste. If this had happened at the Four Seasons, I have no doubt the response would have been more professional and considerate. Safe to say, I’ll be staying there on future trips—and advising my UK colleagues to do the same.
If you do stay here, I highly recommend using the in-room safe—or better yet, bringing your own security solution, since staff still have access to the provided safes.
A $200 bottle of prescription medication vanished from my room after housekeeping came through. I tore apart my luggage, the room—everything—for three hours, and it was nowhere to be found. The day before, it was sitting right next to a $5 bottle of Tylenol on the coffee table. The Tylenol was moved to the bathroom counter, but the expensive, controlled prescription medication? Gone.
I reported it to the front desk, and their response was beyond disappointing. They had housekeeping "check" the room (which, of course, turned up nothing), and that was that. No follow-up questions, no effort to address the situation—just a shrug and a "sorry, have a nice trip" as I checked out.
For a hotel in this price range, I expected much better. More than the loss itself, it's the lack of concern that really left a bad taste. If this had happened at the Four Seasons, I have no doubt the response would have been more professional and considerate. Safe to say, I’ll be staying there on future trips—and advising my UK colleagues to do the same.
If you do stay here, I highly recommend using the in-room safe—or better yet, bringing your own security solution, since staff still have access to the provided safes.
This is our first time staying at the Pendry hotel but won't be our last. I will say the only complaint I have is that they don't have their own parking garage or area here. They do have valet but and some street parking but we opted to pay for a parking garage about 900ft away from the hotel for the weekend. From the moment we walked in the staff was friendly and courteous. We definitely felt like we were valued here. The hotel is beautiful. The rooms are great and have all that You need within. You have to request if you want a refrigerator in your room and the staff will have one placed there for you. The hotel has a lounge within with live music as well from time to time. Drinks offered are great as well. We got a room overlooking the water. No complaints. Definitely a place to check out if you haven't already.
Canopy By Hilton Baltimore Harbor Hotels with Balcony
- River view
- Spa and wellness centre
- Fitness centre
- 303
- 2 Person
- Fells Point
- 8.6
Ideally situated between the vibrant neighborhoods of Harbor East and Fells Point, this exquisite hotel offers unparalleled waterfront vistas, treating guests to breathtaking sights of the Inner Harbor and the majestic Patapsco River.
As you step into your room, you’ll quickly realize why Canopy by Hilton is renowned for its unique blend of modernity and comfort. The attention to detail is remarkable, with custom art and nautical decor that enhance the coastal ambiance of the room.
These generous touches transform your stay into an immersive experience, allowing you to feel a deep connection to the maritime heritage of Baltimore. Baltimore hotels with balconies not only provide stunning views but also fill your room with an abundance of natural light, creating a warm and inviting atmosphere.
I was generally pleased with my experience at this hotel. Valet service available. Lobby was clean and inviting. Room was adequate and comfortable with a wonderful view of the harbor. My only disappointment was that at nearly $500 for a single night stay, there was no breakfast included with the stay.
The hotel looked lovely from the pictures and the location was nice. I could see the potential in this space but unfortunately we had a horrific time at this hotel.
We booked a reservation for 4 nights and chose to pay the premium price for this hotel due to the beautiful restaurant onsite and the location. We were excited for our stay.
When we arrived we learned they were under construction. There was no food onsite for the duration of our stay - which was 1) not communicated ahead of the stay and 2) very inconvenient for my husband who was working all day from the hotel and would have preferred to take short lunch breaks at the onsite restaurant. This was half the reason for us booking.
If that was the extent of it, I would've chalked it up as just bad communication and taken the loss.
However, When we arrived they were actively painting the ceiling by the elevators and in order to reach our room, we had to step on the drop cloth covered in paint and navigate past the men on ladders. I got paint on my shoes and paint dripped on my arm on the way to elevator.
We stayed on floor 10 and the entire floor had been recently painted and the walls were lined with plastic.
I'm pregnant and the paint fumes were overwhelming and gave me a headache to the point where I ended up staying with a friend locally while my husband stayed at our hotel. The banging went on night and day and it made his working experience very tough as well.
This absolutely should have been communicated as this environment was dangerous for a pregnant woman and just very uncomfortable for folks in general. I'm really disappointed in Hilton and I would never recommend this hotel to a friend due to the high price and terrible communication and unwillingness to shut down for renovations and instead inconvenience your guests.
We booked a reservation for 4 nights and chose to pay the premium price for this hotel due to the beautiful restaurant onsite and the location. We were excited for our stay.
When we arrived we learned they were under construction. There was no food onsite for the duration of our stay - which was 1) not communicated ahead of the stay and 2) very inconvenient for my husband who was working all day from the hotel and would have preferred to take short lunch breaks at the onsite restaurant. This was half the reason for us booking.
If that was the extent of it, I would've chalked it up as just bad communication and taken the loss.
However, When we arrived they were actively painting the ceiling by the elevators and in order to reach our room, we had to step on the drop cloth covered in paint and navigate past the men on ladders. I got paint on my shoes and paint dripped on my arm on the way to elevator.
We stayed on floor 10 and the entire floor had been recently painted and the walls were lined with plastic.
I'm pregnant and the paint fumes were overwhelming and gave me a headache to the point where I ended up staying with a friend locally while my husband stayed at our hotel. The banging went on night and day and it made his working experience very tough as well.
This absolutely should have been communicated as this environment was dangerous for a pregnant woman and just very uncomfortable for folks in general. I'm really disappointed in Hilton and I would never recommend this hotel to a friend due to the high price and terrible communication and unwillingness to shut down for renovations and instead inconvenience your guests.
We stayed here for the Maryland Cycling Classic and for that the location was perfect. We could easily walk to the teams presentation, the finish line and the best viewing location for the race (the Thames street cobbles). But it’s also a fantastic location for fun Baltimore stuff in general. The hotel rooms were clean, and quiet and our view was beautiful. The pool table is a fun touch and I appreciate the filtered water station. I liked that we were able to pre-pay for a late check-out. We got good service from everyone and the hotel punches above its price-class. The attached restaurant and bar, Cindy Lou’s, is a great amenity. We’ll be staying here again for the race next year.
This was my first time staying at this concept of a hotel for Hilton. I absolutely love it! Their energy efficient and sustainability choices in the rooms and in the building in general was such fresh air to be a part of. Everyone was so very friendly and the layout of the room itself was so very thoughtful. I loved all the extra hooks, the water situation with a refillable GLASS bottle, the conveniently located ice machines on each floor, the shower is even thoughtful! The knob to turn it on is away from where the water comes out so you don't get sprayed with cold water when you turn it on. It seems like the design was created by someone who travels a lot! The bed was very comfortable and the layout with the barn doors was visually very appealing. The hair dryer even had a concentrator! What a great hotel overall. Service in the restaurant - Cindy Lou's - was very friendly and the omelette was delicious. If I had any constructive criticism, the coffee station on Sunday morning was empty but someone very quickly brought me coffee in a small pitcher that you would use for In Room Dining. Great experience.
I had a great experience overall! I arrived early—around 11 AM—due to my flight, fully aware it was before the standard check-in time. The front desk staff informed me there had been a power outage earlier, which delayed room cleanings. Despite this, they kindly said they would prioritize my room since I had already arrived. I left my bags with them and went to grab a bite to eat. To my surprise, my room was ready a little after 1 PM—such a thoughtful gesture that I truly appreciated.
I stayed for five nights while attending a work conference, and everything was excellent. The staff was amazing, the hotel was clean, and I had no complaints. Highly recommend!
I stayed for five nights while attending a work conference, and everything was excellent. The staff was amazing, the hotel was clean, and I had no complaints. Highly recommend!
Absolutely loved our experience at the Canopy by Hilton Baltimore Harbor Point! From the moment we arrived, the staff made us feel completely at home. Everyone was incredibly warm, welcoming, and went out of their way to make sure we were comfortable. Whether it was helping with early check-in, answering last-minute questions, or making small but thoughtful gestures throughout our stay, they truly went above and beyond every step of the way.
Even the standard rooms were spacious, beautifully designed, and felt like new — super clean and well-maintained.
If you’re considering a place to stay in Baltimore — or looking to set up a room block for an event — I highly, highly recommend this property. The service alone makes it stand out, and the location and views are just the cherry on top.
Even the standard rooms were spacious, beautifully designed, and felt like new — super clean and well-maintained.
If you’re considering a place to stay in Baltimore — or looking to set up a room block for an event — I highly, highly recommend this property. The service alone makes it stand out, and the location and views are just the cherry on top.
The staff was super friendly and helpful. Special shout out to Robert at the front desk--he went above and beyond to make our stay memorable.
Also great was the contracted out valet parking service (metropolis.io). Another special shout out to Michael, who was just wonderfully pleasant and helpful.
Robert and Michael are models for what the hospitality industry worker should be!
Also great was the contracted out valet parking service (metropolis.io). Another special shout out to Michael, who was just wonderfully pleasant and helpful.
Robert and Michael are models for what the hospitality industry worker should be!
This hotel seemed way too expensive for its own good. I guess location makes is $400 a night. And they try their best to make it seem upscale, but the rooms are basic mostly bc the Beds feel old. But the restaurant, though carries most basic things had good food.
Nice views, clean rooms. Location is quiet yet very close to fells point and harbor.
Beds are decent. Bathrooms are clean but nothing fancy.
Service can improve! Check in woman could have been nicer. No upgrades for diamond member.
They never picked up the phone so unable to request food or service from our room. No access to the parking next door (which is by the way a bit too pricey) was a bit annoying but no big deal.
Value for money was ok considering the location and views.
Thank you for hosting us.
Beds are decent. Bathrooms are clean but nothing fancy.
Service can improve! Check in woman could have been nicer. No upgrades for diamond member.
They never picked up the phone so unable to request food or service from our room. No access to the parking next door (which is by the way a bit too pricey) was a bit annoying but no big deal.
Value for money was ok considering the location and views.
Thank you for hosting us.
Stayed at Canopy for a staycation.
Valet staff were extremely helpful and friendly. Check-in was easy and staff was also friendly and helpful. The room was well appointed. The balcony is a very nice touch. The room was clean and has all that a hotel room would need. The walls are thin as I can hear the conversation next door pretty clearly and they weren’t talking loud.
The location is excellent. Walkable to several restaurants within a 10 minute distance (Harbor East neighborhood). Area felt safe and allowed for a nice stroll.
Our roommate included breakfast and on checkout day we were looking to order room service from the restaurant within the hotel, Cindy Lou’s Fish House. I had trouble connecting to the front desk via the in-room phone so I used my cell phone to call. No one ever answered so I hung up and called back, choosing a different prompt. I was connected with a call center employee who also had trouble getting someone from the hotel on the line. Once she finally did, the quest to order room service didn’t get any better. I needed to be transferred to the restaurant to place the actual order. I was on hold and no one answered. I hung up and called the restaurant directly. It was then that I was able to place my order. It took 30 minutes to get to that point after multiple calls and holds. I would suggest making this process much more streamlined for guests ASAP.
Despite the food ordering ordeal I was told a late checkout beyond 11:30 am wasn’t available (regular checkout is 11 am). Everything prior to checkout day was fine, but trying to get room service while having to rely on hotel/restaurant employees to do so left a sour taste in my mouth. I would stay here again, but unless I plan on going to get food myself, I wouldn’t do room service again. The restaurant food was good though!
Valet staff were extremely helpful and friendly. Check-in was easy and staff was also friendly and helpful. The room was well appointed. The balcony is a very nice touch. The room was clean and has all that a hotel room would need. The walls are thin as I can hear the conversation next door pretty clearly and they weren’t talking loud.
The location is excellent. Walkable to several restaurants within a 10 minute distance (Harbor East neighborhood). Area felt safe and allowed for a nice stroll.
Our roommate included breakfast and on checkout day we were looking to order room service from the restaurant within the hotel, Cindy Lou’s Fish House. I had trouble connecting to the front desk via the in-room phone so I used my cell phone to call. No one ever answered so I hung up and called back, choosing a different prompt. I was connected with a call center employee who also had trouble getting someone from the hotel on the line. Once she finally did, the quest to order room service didn’t get any better. I needed to be transferred to the restaurant to place the actual order. I was on hold and no one answered. I hung up and called the restaurant directly. It was then that I was able to place my order. It took 30 minutes to get to that point after multiple calls and holds. I would suggest making this process much more streamlined for guests ASAP.
Despite the food ordering ordeal I was told a late checkout beyond 11:30 am wasn’t available (regular checkout is 11 am). Everything prior to checkout day was fine, but trying to get room service while having to rely on hotel/restaurant employees to do so left a sour taste in my mouth. I would stay here again, but unless I plan on going to get food myself, I wouldn’t do room service again. The restaurant food was good though!
Great place for a quick weekend getaway or stay cation. We stayed in an 11th floor suite with stunning panoramic views of the Baltimore skyline. The front desk staff and restaurant staff are friendly and the food was delicious.
This hotel is the best new addition to baltimore, it is beautiful and offers all the amenities you can possibly desire! The hotel has an incredible location, just steps to Fells Point. Their staff is warm attentive and genuine. The housekeeping staff was prompt and did a great job providing excellent service. We really enjoyed the stay and consider this our new home away from home when we visit Baltimore
Nice hotel if you like cold showers and no heat in the winter. We were told when we asked about hot water that because everyone in the hotel is taking a shower the hot water was not working.
However the hot water never came back on the entire day and night.
However the hot water never came back on the entire day and night.
It was fantastic! The room was very comfortable: superb view, nice linen, soft pillows, and cozy duvet. The lighting in the bedroom was well-designed. It was convenient to have a full service restaurant that is open in extended hours. We had excellent service by Robert at the front desk, when we needed to extend our stay.
My wife and I stayed one night with our 10 month old son. Robert at the front desk was very responsive to some questions we had before arriving via chat. He was also attentive in making sure we had everything we needed including a crib already set up in the room for our baby. All other staff members were great as well. The hotel is located just out of the inner harbor, making it significantly quieter than the main drag but accessible to amenities such as the national aquarium (15min walk).
Four Seasons Baltimore Hotels with Balcony
- Outdoor swimming pool
- Spa and wellness centre
- Fitness centre
- 1026
- 2 Person
- Harbor East
- 9.2
- Pets allowed
Discover the epitome of luxury at the heart of Baltimore’s Inner Harbor with the 5-star Four Seasons Baltimore, one of the premier Baltimore hotels with balcony views.he guest rooms at the Four Seasons Baltimore are nothing short of a masterpiece, exuding modern sophistication and elegance. The marble bathroom is a luxurious oasis, complete with a deep soaking tub and a walk-in rain shower that promises indulgent moments of rejuvenation.
Additionally, the 24-hour business center is at your disposal, catering to your work needs at any time.
The culinary scene at the Four Seasons Baltimore is a gastronomic journey of its own. Atlas Restaurant Group’s Maximón showcases the flavors of Latin America and is open for breakfast, lunch, and dinner. However, the crown jewel of the dining experience is The Bygone, located on the 29th floor and offering breathtaking city views. This exquisite restaurant is a culinary haven, open for dinner and a sumptuous Sunday brunch. With its enticing culinary offerings and remarkable views, it’s a dining experience that’s not to be missed.
In summary, the Four Seasons Baltimore redefines luxury, offering an opulent stay in the heart of the Inner Harbor.
This place was so nice. Incredible view. Great location one of the best Mexican restaurants in the hotel and a awesome rooftop bar. That’s lots of fun.
The Four Seasons will always be my favorite place to get away, and Baltimore did not disappoint for my birthday trip! It was my first time at this location, and the service was top-tier across the board—from the warm welcome to the impeccable room service.
We took the Lucid out for a little shopping, lounged poolside, and truly felt cared for every step of the way. The hotel delivered everything I love about the FS brand: luxury, comfort, and unforgettable hospitality.
Baltimore, you’ve set the bar high. We’ll definitely be back!
We took the Lucid out for a little shopping, lounged poolside, and truly felt cared for every step of the way. The hotel delivered everything I love about the FS brand: luxury, comfort, and unforgettable hospitality.
Baltimore, you’ve set the bar high. We’ll definitely be back!
This hotel is right on the harbor. It is a tall glass building which has really great windows for each of the room with the harbor view. The view is absolutely beautiful. The swimming pool is also facing the harbor and has a beautiful view during sunset. Rooms are comfortable with great mattress and comforter. All amenities are great. Coffee pods are provided with excellent flavors. They also have a TV in the mirror in the bathroom. The first I've seen at any hotel. This is such a cool feature. This hotel is definitely worth coming back to if you go to Baltimore. They also reach out to us before our stay asking if we had any requests. They are good at staying in touch with you via text. If you have any questions they respond with a text very promptly. They also allow pets. This is a very nice luxury hotel in Baltimore!
Amazing Hotel and Staff – Truly a Royal Experience
Our stay was absolutely wonderful — we received the royal treatment from start to finish. The staff were exceptional and truly made this hotel stand out. The rooms were spacious, spotless, and well-equipped with plenty of amenities.
My only minor complaint is that the pool had some brown algae stains on the bottom that should be addressed. Aside from that, everything was perfect. An excellent stay in a perfect location — highly recommend!
Our stay was absolutely wonderful — we received the royal treatment from start to finish. The staff were exceptional and truly made this hotel stand out. The rooms were spacious, spotless, and well-equipped with plenty of amenities.
My only minor complaint is that the pool had some brown algae stains on the bottom that should be addressed. Aside from that, everything was perfect. An excellent stay in a perfect location — highly recommend!
The hotel is conveniently located near the inner harbor, which makes it a great place to stay if you are traveling from other states. The valet parking is $50 a night with no limits on how many times you take the car out.
The hospitality and the friendliness from the staff are on another level. I have been to many hotels, but this Four Seasons in Baltimore was definitely a stand out.
My family and I were visiting during 4th of July, so there were a lot of people at the hotel. Regardless of how many people were there, it seemed to me the hotel was capable of handling large volume of people. The only downside was, the elevators took forever to arrive since there were so many people (10-15 minutes), but it is understandable.
The view from the hotel was spectacular. We had the premium harbor room overlooking the 'Domino Sugar', and it was the perfect view to watch the fireworks from our hotel room. The hotel even had a fireworks viewing party near the infinity pool overlooking the water.
We had the opportunity to use their hot tub and the pool the next day, and it was truly magnificent. The view from the hotel was fantastic and it felt as if we were in a different country.
Overall, fantastic hotel and I recommend staying here if you are visiting Baltimore. I would definitely return next year with my family.
The hospitality and the friendliness from the staff are on another level. I have been to many hotels, but this Four Seasons in Baltimore was definitely a stand out.
My family and I were visiting during 4th of July, so there were a lot of people at the hotel. Regardless of how many people were there, it seemed to me the hotel was capable of handling large volume of people. The only downside was, the elevators took forever to arrive since there were so many people (10-15 minutes), but it is understandable.
The view from the hotel was spectacular. We had the premium harbor room overlooking the 'Domino Sugar', and it was the perfect view to watch the fireworks from our hotel room. The hotel even had a fireworks viewing party near the infinity pool overlooking the water.
We had the opportunity to use their hot tub and the pool the next day, and it was truly magnificent. The view from the hotel was fantastic and it felt as if we were in a different country.
Overall, fantastic hotel and I recommend staying here if you are visiting Baltimore. I would definitely return next year with my family.
I spent a night here last week, passing through Baltimore after a long day of travel. The room was perfectly lovely and typical of a Four Seasons—and I was upgraded to one with a balcony overlooking the Harbor. Service as prompt and efficient.
Unfortunately, the hotel experience beyond the room was quite disappointing. The night I stayed, there were are least two conference events happening on the property, resulting in two of the hotel bars being closed for private events.
This was incredibly frustrating given that I had hoped to be able to just relax on-property that evening, and had figured I could count on a Four Seasons to provide a more than satisfactory experience in doing so. I spoke to someone at the front desk who assured me the restaurants were still open, but as a solo traveler it would have been nice to be able to enjoy bar seating. She then assured me the events would be winding down by mid-evening, so around 9pm I tried my luck again at “Bygone,” their elegant rooftop restaurant. Once there, I discovered that the conference attendees were still flooding the place, making it impossible to even get into the bar area, let alone find a seat. The noise level was off the charts. The crowd was rowdy. I finally gave up and found a nearby restaurant a few blocks away.
I understand that hotels host private events, but this should not come at the detriment of guests’ comfort. Whatever was going on that evening was excessive and inexcusable by FS standards. Throughout my entire short stay, the lobby was packed with people who weren’t staying at the hotel and generally getting in the way of paying guests. Again, constant noise and disruptive behavior. I expect better at this price point, and hope that going forward hotel management will be more mindful of the impact such events have on guests’ experiences.
Unfortunately, the hotel experience beyond the room was quite disappointing. The night I stayed, there were are least two conference events happening on the property, resulting in two of the hotel bars being closed for private events.
This was incredibly frustrating given that I had hoped to be able to just relax on-property that evening, and had figured I could count on a Four Seasons to provide a more than satisfactory experience in doing so. I spoke to someone at the front desk who assured me the restaurants were still open, but as a solo traveler it would have been nice to be able to enjoy bar seating. She then assured me the events would be winding down by mid-evening, so around 9pm I tried my luck again at “Bygone,” their elegant rooftop restaurant. Once there, I discovered that the conference attendees were still flooding the place, making it impossible to even get into the bar area, let alone find a seat. The noise level was off the charts. The crowd was rowdy. I finally gave up and found a nearby restaurant a few blocks away.
I understand that hotels host private events, but this should not come at the detriment of guests’ comfort. Whatever was going on that evening was excessive and inexcusable by FS standards. Throughout my entire short stay, the lobby was packed with people who weren’t staying at the hotel and generally getting in the way of paying guests. Again, constant noise and disruptive behavior. I expect better at this price point, and hope that going forward hotel management will be more mindful of the impact such events have on guests’ experiences.
Called in advance for early check-in and a crib. Both were accommodated. Beautiful room with a city view! Honestly felt like a vacation for the family just being somewhere besides home. 🙂 Also, they knew we had kids so they put a cute little kids gift with chocolate, cereal and 4 seasons bib... plus more! First time at a Four Seasons hotel and impressed so far.
I treated myself for my 35th birthday with a day at the spa & one night in a Harbor Balcony room with my dog 🐕 🩷
The staff from arrival - departure went completely above & beyond to ensure I had the best birthday experience! They had a sweet set-up for my fur baby upon arrival + a cake waiting for me!
I loved the "welcome ceremony" at the spa as well as the sauna, steam room, and bath house. It was really the small touches that made the spa experience so special (champagne, the robes, a parting gift, etc.).
Having the Four Season app w/a concierge I was able to text with at any time for whatever I needed really blew my mind! I was able to order myself and my dog something to eat/drink (a separate menu just for pets? 🥹🩷) at any time (24/7 room service 🤌), and when I ordered or requested anything it was delivered within the hour!
I saw someone else say, "It felt like I was the only person staying at the hotel" is exactly my experience...this is PEAK HOSPITALITY!
It's been a few days and even though I only live 5 miles away I can't wait to go back for my next "staycation".
Totally blown away - thank you all so much for making us feel so pampered!
The staff from arrival - departure went completely above & beyond to ensure I had the best birthday experience! They had a sweet set-up for my fur baby upon arrival + a cake waiting for me!
I loved the "welcome ceremony" at the spa as well as the sauna, steam room, and bath house. It was really the small touches that made the spa experience so special (champagne, the robes, a parting gift, etc.).
Having the Four Season app w/a concierge I was able to text with at any time for whatever I needed really blew my mind! I was able to order myself and my dog something to eat/drink (a separate menu just for pets? 🥹🩷) at any time (24/7 room service 🤌), and when I ordered or requested anything it was delivered within the hour!
I saw someone else say, "It felt like I was the only person staying at the hotel" is exactly my experience...this is PEAK HOSPITALITY!
It's been a few days and even though I only live 5 miles away I can't wait to go back for my next "staycation".
Totally blown away - thank you all so much for making us feel so pampered!
It is always such a pleasure staying at the Four Seasons Baltimore.
The location is perfect, overlooking the picturesque Inner Harbor. You have a myriad of dining and nightlife options within a 5 minute walk.
The spa is an experience in itself, with world-class massages and amenities. The wonderful staff at the Bygone on the 29th floor will make you feel special and the food is outstanding.
The staff are simply incredible. Polite, professional, and so kind. Everyone from the valet, concierge, reception, housekeeping, to the spa are simply wonderful.
The location is perfect, overlooking the picturesque Inner Harbor. You have a myriad of dining and nightlife options within a 5 minute walk.
The spa is an experience in itself, with world-class massages and amenities. The wonderful staff at the Bygone on the 29th floor will make you feel special and the food is outstanding.
The staff are simply incredible. Polite, professional, and so kind. Everyone from the valet, concierge, reception, housekeeping, to the spa are simply wonderful.
A fantastic urban luxury hotel. The included spa access is top notch with the gendered oversized Jacuzzi, sauna, and steam rooms along with plush robes, spa water, and heated chairs for laying around. The rooms are expectedly spacious with large soaking tubs and some include beautiful views over the harbor. The property absolutely meets Four Seasons' iconic service standards and, as expected, the lobby was filled with beautiful oversized bouquets of seasonal flowers - even in winter. The affiliated Oaxacan restaurant makes some great drinks. The location is extremely walkable. I cannot recommend this place enough for an urban weekend getaway
This is strictly about the ice skating experience.
The ice skating experience was literally the worst ice skating experience ever. The "ice" is like plastic boards which aren't cold and have no slide. It was like skating on a rubber board. Skates didn't glide because its not ice. I expected so much more out of a $35pp experience. Save your money and avoid.
The staff are nice. Great views.
The ice skating experience was literally the worst ice skating experience ever. The "ice" is like plastic boards which aren't cold and have no slide. It was like skating on a rubber board. Skates didn't glide because its not ice. I expected so much more out of a $35pp experience. Save your money and avoid.
The staff are nice. Great views.
I am writing to formally express my deep disappointment regarding my recent stay at the Four Seasons Hotel. The experience fell far below the expected standard of service and professionalism, and I feel deeply offended by how my concerns were handled.
From the moment I checked in, the hospitality was lacking. Despite presenting my AMEX with a name matching my reservation, I was unnecessarily given a hard time at the front desk simply because my booking was made on the same day. This unwelcoming treatment was not reflective of a luxury hotel’s service.
The most serious issue, however, was a complete lack of professionalism and respect for guest privacy. In the morning, I noticed there was no soap in the bathroom and called the front desk to request some. After waiting 45 minutes with no response, a staff member entered my room without knocking, walking in on my girlfriend and me in an intimate moment. Instead of handling the situation appropriately, he simply said, "I’m sorry" and left—without delivering the soap. This was a clear violation of our privacy, leaving us feeling uncomfortable and disrespected.
At checkout, I reported these incidents to the Director of Rooms, Cynthia Freshwater, expecting a serious response. However, her only reaction was a casual apology and an offer for an upgrade if I returned—an offer that completely disregarded the gravity of what had occurred. She also assured me of a follow-up via email, yet I never received any communication. This lack of professionalism and accountability is unacceptable.
This experience has permanently damaged my impression of the Four Seasons brand. A hotel of this caliber should uphold the highest standards of customer service, privacy, and professionalism. Instead, I encountered dismissive service, a lack of basic hospitality, and an alarming breach of guest privacy.
From the moment I checked in, the hospitality was lacking. Despite presenting my AMEX with a name matching my reservation, I was unnecessarily given a hard time at the front desk simply because my booking was made on the same day. This unwelcoming treatment was not reflective of a luxury hotel’s service.
The most serious issue, however, was a complete lack of professionalism and respect for guest privacy. In the morning, I noticed there was no soap in the bathroom and called the front desk to request some. After waiting 45 minutes with no response, a staff member entered my room without knocking, walking in on my girlfriend and me in an intimate moment. Instead of handling the situation appropriately, he simply said, "I’m sorry" and left—without delivering the soap. This was a clear violation of our privacy, leaving us feeling uncomfortable and disrespected.
At checkout, I reported these incidents to the Director of Rooms, Cynthia Freshwater, expecting a serious response. However, her only reaction was a casual apology and an offer for an upgrade if I returned—an offer that completely disregarded the gravity of what had occurred. She also assured me of a follow-up via email, yet I never received any communication. This lack of professionalism and accountability is unacceptable.
This experience has permanently damaged my impression of the Four Seasons brand. A hotel of this caliber should uphold the highest standards of customer service, privacy, and professionalism. Instead, I encountered dismissive service, a lack of basic hospitality, and an alarming breach of guest privacy.
Hi! Disclaimer I'm just talking about the spa. I didn't spend the night there and I also went in the summer.
The staff were polite and courteous. I was thirsty after my massage, so I ordered a very pricey berry smoothie, which took them over an hour to create. The outdoor terrace was delightful and calming. Especially since a party was fairly loud in the "quiet-room". I gave my massage a 6 out of 10 for being too basic and overpriced. Even though the women's changing rooms featured some outdated, peeling furniture, the amenities were nonetheless clean. This Four Seasons did not meet my expectations for luxury.
The staff were polite and courteous. I was thirsty after my massage, so I ordered a very pricey berry smoothie, which took them over an hour to create. The outdoor terrace was delightful and calming. Especially since a party was fairly loud in the "quiet-room". I gave my massage a 6 out of 10 for being too basic and overpriced. Even though the women's changing rooms featured some outdated, peeling furniture, the amenities were nonetheless clean. This Four Seasons did not meet my expectations for luxury.
I travel for work 70% of the year, for the last 20 years. This hotel has the best service I have ever encountered. Best food, meticulously cleaned room, fantastic banquet and events team, front desk, concierge and valet service. Beautiful view. Absolutely recommend.
I recently had an appalling experience at the Four Seasons Baltimore that has completely destroyed my trust in this establishment. I was stuck in their elevator for over an hour while trying to visit and make an appointment at the spa for my wife's birthday. What should have been a relaxing and celebratory day turned into a nightmare.
After finally being rescued, management approached us to offer their contact information and promised follow-up. At the time, I was hopeful that this would be handled with the level of care and professionalism one would expect from a luxury brand. Unfortunately, I was wrong. I have since emailed the manager twice with no response. The complete disregard for my situation and lack of accountability is unacceptable.
As someone who has been a loyal customer of this Four Seasons location—frequently dining at their restaurants and utilizing other services—I am deeply disappointed by their failure to address this incident. Not only did this experience ruin my wife's birthday, but their indifference in the aftermath has made it clear that customer satisfaction is not a priority.
This level of lack of care is disgraceful for a brand that claims to pride itself on luxury and exceptional service. If they can’t handle a major issue like this, it’s hard to trust them with anything. If they can’t even have the decency to respond to a customer who endured such a distressing experience on their property, it’s hard to believe they care at all about their guests.
After finally being rescued, management approached us to offer their contact information and promised follow-up. At the time, I was hopeful that this would be handled with the level of care and professionalism one would expect from a luxury brand. Unfortunately, I was wrong. I have since emailed the manager twice with no response. The complete disregard for my situation and lack of accountability is unacceptable.
As someone who has been a loyal customer of this Four Seasons location—frequently dining at their restaurants and utilizing other services—I am deeply disappointed by their failure to address this incident. Not only did this experience ruin my wife's birthday, but their indifference in the aftermath has made it clear that customer satisfaction is not a priority.
This level of lack of care is disgraceful for a brand that claims to pride itself on luxury and exceptional service. If they can’t handle a major issue like this, it’s hard to trust them with anything. If they can’t even have the decency to respond to a customer who endured such a distressing experience on their property, it’s hard to believe they care at all about their guests.
A DoubleTree by Hilton Hotel
- Pets allowed
- Spa and wellness centre
- Fitness centre
- 290
- 2 Person
- 4 West University Parkway
- 8.0
Situated just 550 meters from John Hopkins University and a short drive from the bustling heart of downtown Baltimore, this charming hotel promises a stay that blends classic luxury with contemporary amenities.Whether you’re in the mood for seafood, international cuisine, or local flavors, the city’s vibrant dining scene awaits your discovery.
And let’s not forget the option of a balcony, allowing you to step out and relish the views or simply savor a moment of tranquility amidst the bustling city. This additional touch of luxury ensures that your stay at the Inn at Colonnade is not just comfortable but also extraordinary.
Based on 4058 reviews
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Okay first I have to lead with customer service!! This location is ALL STAR!! Amanda helped me over the phone for an upgrade, room with the city view is top shelf and we all know it! And Amanda took about 4 calls from me harassing her for the perfect zone 🏆
But the major win is my teenager left his school laptop in the Kutzu to go play football with his bro-hams and Justin Benson at the front desk TURNED IT IN!! Now I did a tiny bit of cyberstalking and found this man on Facebook and offered a reward and he refused!!! Omg how can this be possible??? No clue, open your wallet man!!!
Ronnie (also front desk) helped me get my price adjustment and had a terrific sense of humor and quick thinking to help me out!
Had a quick smile and laugh with John the MOD to tell my stories of exceptional customer service
The rooms are all great, the pool makes the kids happy, the location if off the beaten path a tiny bit offering exceptional views, come one, come all and get your warm cookie
But the major win is my teenager left his school laptop in the Kutzu to go play football with his bro-hams and Justin Benson at the front desk TURNED IT IN!! Now I did a tiny bit of cyberstalking and found this man on Facebook and offered a reward and he refused!!! Omg how can this be possible??? No clue, open your wallet man!!!
Ronnie (also front desk) helped me get my price adjustment and had a terrific sense of humor and quick thinking to help me out!
Had a quick smile and laugh with John the MOD to tell my stories of exceptional customer service
The rooms are all great, the pool makes the kids happy, the location if off the beaten path a tiny bit offering exceptional views, come one, come all and get your warm cookie
Hotel is very nice! We come here every year for my husband’s work conferences. I have always had great clean rooms. They are sadly pet friendly… which is fine if they actually cleaned the rooms. My kids are covered in dogs hair, the beds are covered. I love animals but I want a clean room to stay in. I would rather not have to worry about allergies and my children sneezing and eyes swelling due to the dog hair! I literally need a lint roller. My daughter’s paci is covered in hair. It’s disgusting. I usually try not to give bad reviews unless needed. Sadly wish we knew.
We've been going here once a year for many years now and there is several things I love about this place and a few things that could use improvement. The views are amazing. Whether you want to overlook the city or the mountains, this hotel covers both! I wish the balconies had some type of chair or stool because i love to sit outside and enjoy it, but i wonder if this isnt a safety thing. The beds are so comfortable! The pool is amazing for kids of all ages. Thats so important to me because we have age gap kids. My big kids love the water slide and my little can splash in the one for littles. Now the rooms could use some updates, they're pretty dated but they're always clean! My biggest complaint is breakfast...im sorry but its horrible. Every year we try it and every year its so bad! Not even the fruit is good. We pay good money for these rooms and that is supposed to include a good breakfast but unfortunately we either end up going somewhere or just snacking on stuff we bring until we go eat later.
This hotel was the quietest hotel I have ever stayed in. The room was clean and serviced everyday we were there. My 7 yr old daughter loved the pool. It got kinda crowded but it was labor day weekend. If I had any complaints it is the parking area gets full quickly. Be careful of you take the trolley. We waited over an hour at a stop downtown to only have the trolley come by and tell us it's full and it was pouring rain. Other than that this was an amazing hotel with amazing views!! The gentleman who checked me in was great and the next night Amanda was just as amazing.
This place could be rated above a 5 if it at least offered a free breakfast. The rooms were clean. Two king beds that were comfy! Was nervous about the noise of the other surrounding rooms but had the air on so it blocked out the noise of doors shutting and people. The staff were super friendly. The pool area was nice. The air was warm. Water was cool but not freezing. Kids had fun on the slides.
LOOK NO FURTHER - BOOK HERE!
The facility was clean and beautiful and we especially enjoyed our own private patio (that every room had!).
The only thing that we didn’t care for was the parking. We felt it was not conducive to the needs of the hotel (and it was up a lot of steep hills, which got me at first).
The bed was extremely comfortable and the room was clean! The elevators were very fast and easy to call them to a specific floor. Even with a lot of people in the hotel the first night, we still felt comfortable and like we had our own space.
Breakfast was very good, complete with a lot of choices!
The facility was clean and beautiful and we especially enjoyed our own private patio (that every room had!).
The only thing that we didn’t care for was the parking. We felt it was not conducive to the needs of the hotel (and it was up a lot of steep hills, which got me at first).
The bed was extremely comfortable and the room was clean! The elevators were very fast and easy to call them to a specific floor. Even with a lot of people in the hotel the first night, we still felt comfortable and like we had our own space.
Breakfast was very good, complete with a lot of choices!
First of all I want to say great job Justin and Ronnie! They made checking in and out and all my questions in between easy and a Pleasant experience. They were just so nice!
I don't always write reviews for hotels, but this one is definitely a good one!
Checking in was a breeze, even though they were busy with a bunch of dancers, they all seemed pretty happy. They give you cookies when you get here too. That was great after a long drive. The Elevators are fast and that's definitely a great thing with the amount of floors. The room has plenty of room, especially if you were to need to put an air mattress down or a crib. It was clean and had plenty of towels for all of us. I'd like the room better without carpet but it's fine. Our favorite was the pool and the slides! The pool was very clean and not over chlorinated. It was pretty warm too. The snack bar there was great and the girl who was there was very nice. We had dinner at the restaurant our first night and my cheeseburger was great, juicy and medium like I asked. The trolley comes all the way up to this hotel and it's kinda of a trill going down the hill, those guys are awesome who drive them. We definitely saw bears up here and in the parking lot. Lock your cars they are smart.
I don't always write reviews for hotels, but this one is definitely a good one!
Checking in was a breeze, even though they were busy with a bunch of dancers, they all seemed pretty happy. They give you cookies when you get here too. That was great after a long drive. The Elevators are fast and that's definitely a great thing with the amount of floors. The room has plenty of room, especially if you were to need to put an air mattress down or a crib. It was clean and had plenty of towels for all of us. I'd like the room better without carpet but it's fine. Our favorite was the pool and the slides! The pool was very clean and not over chlorinated. It was pretty warm too. The snack bar there was great and the girl who was there was very nice. We had dinner at the restaurant our first night and my cheeseburger was great, juicy and medium like I asked. The trolley comes all the way up to this hotel and it's kinda of a trill going down the hill, those guys are awesome who drive them. We definitely saw bears up here and in the parking lot. Lock your cars they are smart.
Terrible customer service. What's the point of staying at a Hilton or having status if you have to deal with this?
I spoke to Amanda I believe it was, the front desk manager on 6/11/2025 at They gave me the runaround and made me call some call center so they could "approve" my reservation change. I wasted half my morning on this and apparently she could have done it on her end at any time, per the call center which I finally got ahold of. Then I got back on the phone with Amanda.
Apparently at any time she could have cancelled on her end and waived the fee in all of five seconds because that's what she did.
When I pointed out how frustrating this was, she gave me more runaround. I really think she has no idea what she's talking about and you need to train your staff.
Super weird that they made me waste an hour calling the call center.
I've never had any sort of problem with this at any other Hilton, Marriott, Choice, IHG, etc. Never once had someone do this. I've always had it be super easy "Yes, we can take care of that, sure, just rebook as normal." Done.
Not wasting an hour of my time to talk to a call center who tells me they actually have no idea what the hotel is talking about and it's all up to the hotel.
At a nice hotel things are supposed to go smoothly and this kind of thing affects how we view the hotel and the area.
I spoke to Amanda I believe it was, the front desk manager on 6/11/2025 at They gave me the runaround and made me call some call center so they could "approve" my reservation change. I wasted half my morning on this and apparently she could have done it on her end at any time, per the call center which I finally got ahold of. Then I got back on the phone with Amanda.
Apparently at any time she could have cancelled on her end and waived the fee in all of five seconds because that's what she did.
When I pointed out how frustrating this was, she gave me more runaround. I really think she has no idea what she's talking about and you need to train your staff.
Super weird that they made me waste an hour calling the call center.
I've never had any sort of problem with this at any other Hilton, Marriott, Choice, IHG, etc. Never once had someone do this. I've always had it be super easy "Yes, we can take care of that, sure, just rebook as normal." Done.
Not wasting an hour of my time to talk to a call center who tells me they actually have no idea what the hotel is talking about and it's all up to the hotel.
At a nice hotel things are supposed to go smoothly and this kind of thing affects how we view the hotel and the area.
Stayed there for my first time over Memorial Day weekend and just had a great time! Amazing location and views. The food provided for our group was delicious and plentiful. Ronnie at the front desk was just a super pleasant person to talk with. I had a question after we got home and called and spoke with Angel in customer relations and she was able to resolve my question very quickly. I can’t wait for the next visit!
The room was very clean compared to most. We absolutely loved the beds. The pillows and bedding/ comforter was very comfortable. I am one of those people who doesn't like to sleep on hotel stuff so I being my own blanket and pillows. I can say this is the first time I didn't use my own stuff. I enjoyed walking into our room and see how clean and polished everything was. The toilet was kinda gross though. The top on the toilet tank wansnt wiped there was a light red stain and hair/debree. Also tons of pee at the back of the toilet where the 2 flaps are for the screws. This hotel is very beautiful and I also enjoyed the lounge area, it was very relaxing.
I did the breakfastbar and everything was so good!
I did not like that the floors were not very clean that's pretty gross. There was quite a bit of left over long woman hair on the floors and I didn't feel comfortable enough to walk around bare foot. Glad I brought slippers! The hard flooring needs a good scrubbing!!
The towels had some lint/debree suck on them
Also wish there was a hand towel rack hanging by the sink.
I did the breakfastbar and everything was so good!
I did not like that the floors were not very clean that's pretty gross. There was quite a bit of left over long woman hair on the floors and I didn't feel comfortable enough to walk around bare foot. Glad I brought slippers! The hard flooring needs a good scrubbing!!
The towels had some lint/debree suck on them
Also wish there was a hand towel rack hanging by the sink.
Not the worst and not the best but Ronnie and the good made it just right.
Great customer service makes a world of difference. The right person can make you feel like a king or just “one more customer”. The hotel staff made you feel at home.
The rooms are dated and the sheets are worn but the atmosphere is nice. They even had a guy playing piano in the lobby while we ate dinner. He wasn’t all that good but he had gusto.
The food was surprisingly good and the views were pretty nice.
Great customer service makes a world of difference. The right person can make you feel like a king or just “one more customer”. The hotel staff made you feel at home.
The rooms are dated and the sheets are worn but the atmosphere is nice. They even had a guy playing piano in the lobby while we ate dinner. He wasn’t all that good but he had gusto.
The food was surprisingly good and the views were pretty nice.
Staff are super friendly.
The views are amazing!
Great pool!
Now the bad;
Breakfast isn’t free. $17 for the exact same (free) breakfast you get at other hotels. Go to a local place (I recommend the Log Cabin Pancake House).
The overall condition of place feels old. In dire need of remodel (paint carpets…)
The bathrooms in lobby are bad. From missing latch on stall doors to peeling and dirty wallpaper.
The driveway getting up to the hotel is like a twisty roller coaster. I wondered if my poor car was gonna make it up.
They don’t have enough handicap accessible rooms and most are single bed.
Would I recommend this place? No. Get a room down in the valley. That way your in walking distance of everything. (There is a bus that comes up to the hotel and carries you down but don’t know it’s schedule)
The views are amazing!
Great pool!
Now the bad;
Breakfast isn’t free. $17 for the exact same (free) breakfast you get at other hotels. Go to a local place (I recommend the Log Cabin Pancake House).
The overall condition of place feels old. In dire need of remodel (paint carpets…)
The bathrooms in lobby are bad. From missing latch on stall doors to peeling and dirty wallpaper.
The driveway getting up to the hotel is like a twisty roller coaster. I wondered if my poor car was gonna make it up.
They don’t have enough handicap accessible rooms and most are single bed.
Would I recommend this place? No. Get a room down in the valley. That way your in walking distance of everything. (There is a bus that comes up to the hotel and carries you down but don’t know it’s schedule)
Great location with a cool pool for kids. Rooms were not bad, walls were thin, and most seemed to have attached doors so you could hear everything your neighbors were saying. Toilet/shower are behind a door, but you have to be tiny to squeeze in and around. The view was cool from the balcony. Some of the things in the rooms are dated or very worn.
The hotel in itself was wonderful! Beautiful rooms, great atmosphere, excellent front desk staff! However, the breakfast grill is lacking tremendously in friendly staff. The hostess was rude, and the waiter we had barely came by our table. When he did, he spoke maybe 2 words. We had to track him down for our ticket so we could get down to our event downstairs. If staying here, I’d recommend eating elsewhere.
The location is wonderful and so is the food through room service. They do charge $15 for parking but it's totally worth it they have a private road that leads up to the hotel so you don't have to fuss with traffic. They also have a shuttle that will take you to the Gatlinburg area to shop or eat for free when you stay at the hotel. The customer service was outstanding and everybody at the desk was very friendly. Will definitely stay here again and I highly recommend. There are a lot of reviews talking about the stink bugs outside but I didn't see any of them. The pool is also really cool, the pictures online do not do it justice. I stayed here December 2024. Will definitely stay again.
FAQ
Is there an additional cost for a room with a balcony?
Smoking policies vary by hotel. Some hotels may allow smoking on balconies, while others have designated smoking areas.
Can I smoke on the balconies?
Smoking policies vary by hotel. Some hotels may allow smoking on balconies, while others have designated smoking areas.
What are the top attractions near Baltimore hotels with balconies?
Baltimore hotels with balconies often provide easy access to attractions like the Inner Harbor, museums, waterfront restaurants, and sports venues.