Limited Baltimore Hotels with Balcony

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Planning a trip to Baltimore and craving a room with a view? Get ready to elevate your stay—literally—with Baltimore hotels that offer balconies. Imagine sipping your morning coffee overlooking the bustling Inner Harbor or unwinding after a day of exploring with a sunset view of the city’s historic neighborhoods. These balcony-equipped hotels aren’t just a place to sleep; they’re your personal skybox to everything that makes Baltimore awesome, giving you a breath of fresh air—both literally and figuratively—during your stay.

For similar experiences in other iconic locations, explore our curated lists of Washington D.C. hotels with balcony.

Best Baltimore Hotels with Balcony

Sagamore Pendry Baltimore Hotels with Balcony

With a seasonal outdoor pool, lush outdoor spaces, and top-notch amenities, this waterfront hotel promises an unforgettable experience for every traveler.

Baltimore Hotels with Balcony Bliss: For those who seek the perfect balance between luxurious accommodation and captivating scenery, Baltimore hotels with balconies are a dream come true. Sagamore Pendry Baltimore, in particular, stands out as an epitome of opulence and comfort. Lavish Rooms: Upon entering your room, you’ll be greeted with contemporary elegance and comfort. Meanwhile, the private pool deck elevates your experience with a seasonal bar and grill, offering an ideal setting for outdoor dining and leisurely lounging.

As you step into your room, you’ll discover a world of comfort and sophistication, with a perfect fusion of modern amenities and scenic vistas. Each room is equipped with a flat-screen TV, and select units feature a cozy seating area, enhancing your overall convenience. For those who appreciate a touch of natural beauty, some rooms provide captivating views of the pool or the meticulously landscaped garden.

4.5
Based on 1935 reviews
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Thomas Liska
16:06 09 Jun 25
Great weekend away with family. Staff was top notch/accommodating. Governor’s Suite was spacious/modern/had private access to pool. Tremendous room/resort vibe…even walked back to room an early evening celebration happening outside and was invited to join in. (Happy Birthday Leah!:-) Fun Jazz Brunch! Overall great staff/clientele and the location is the center of Fell’s Point. This place is a winner
CS A
07:20 09 Jun 25
I stay at this hotel every time I go to Baltimore. It has close views of the harbor since there are not too many floors, the water is near your window. The food is amazing and they have the absolute best yogurt in town. I would love to upgrade their gym and add equipment to enhance my wellness experience there. I am considering the Four Seasons only for that reason. The Sagamore Pendry is more quaint, homey, and more upscale than the Four Seasons, though.
Julie Palermo
07:50 04 Jun 25
Lovely hotel with accommodating staff!! All so kind & helpful.
The grounds are stunning.. one of the most beautiful courtyards ever!
The location is key to lots of fun
bars/restaurants.
The pool area is also very nice!
I will definitely be back for another stay soon!
PS. shout-out to the nice gentleman at the front desk who gave me Tums late at night.. thank you!!
Charis McGrady
22:57 31 May 25
I went to the Pendry Sagamore for the Boozy Tea experience. Overall we had fun but I wouldn’t go there again. I was disappointed. Why?

1. We asked for champagne to accompany our afternoon tea. We were told no. They were too busy and couldn’t accommodate guests asking for drinks outside the set menu. I have never heard of a hotel not wanting to serve champagne…

2. I was driving so I asked about the strength of the three tea based cocktails was. The server couldn’t tell me. He said it depends on your tolerance… that is not what the police would say I’m sure.

3. One of our party had booked a vegan tea. When it came she was given the wrong information and the wrong food.

4. I phoned in advance and asked about parking. I was told valet parking would be validated and it would be $20 for the whole afternoon. Not so. Turns out it was $28 and that was if we left within 90 minutes. If we exceeded that it would be $45. I did complain about this and was give the $28 rate.

5. The food was not exceptional or even excellent. Two of the three sweets were cookies. For an afternoon tea I expected a little more.

Overall what should have been a great experience was marred by little things. When you are each paying close to $90 (plus $28 parking) for the experience I would have expected to be better for this level of hotel.
Evan Ibrahim
05:43 19 May 25
Here’s a more polished and balanced version of your review that still reflects your experience:



I love this location for its vibrant energy and convenient proximity to everything. The rooms are nicely designed, but I did run into a plumbing issue—my shower wouldn’t drain, and after maintenance came, the room unfortunately developed a strong sewage smell.

There was a wedding happening at the hotel during my stay, which meant some amenities we were told would be available at certain times weren’t. Not a huge issue, but better communication from the staff would have made a difference.

Overall, while the space is lovely, I felt the service and amenities didn’t quite match the price point.
cynthia m
19:25 25 Feb 25
We had a wonderful experience from start to finish. The hotel is absolutely beautiful and in such a great charming location. There's nearby bars, restaurants, and coffee shops. Our room was stunning with a water view. The hotel staff was really friendly and helpful. We also had dinner and breakfast at the Rec Pier Chophouse restaurant and had no complaints. We had a steak and a ceasar salad, and both were so delicious. We will definitely return!
Big Mike
19:11 25 Feb 25
I'll start off with 1 minor thing in my opinion that could easily be improved.
When arriving to valet parking, it would be nice for someone to take your bags to check in for you... even better would be to have them taken to your room for you. I would think for the price you pay to stay, that little bit of a courtesy would be standard.

Now, a little feedback about the awesome room with a beautiful view!
The stocked mini bar with snacks when walking in was nice! The bathroom is excellent, there's a private area for you to do your business in and then the rest was a huge shower with an abundance of water pressure which is rare these days! The soaker tub does accommodate the big and tall folk with ease, which is rare, just like the high water pressure!

Super comfortable king size bed, not too soft and not too firm... not too sure what to call it besides comfortable! Lots of drawer and cabinet space for your clothes, nice robes to relax in. You have floor to ceiling power curtains that open up to a private balcony with a nice view of the harbor, ballpark etc.

We decided to grab dinner at the Chop House inside the hotel. Porterhouse was delicious, but all I will say is order the Meatballs... they will not disappoint!

Beautiful Hotel, exceptional Staff and an overall Fantastic stay!
Erik Hansen
14:26 17 Feb 25
I really wanted to give this place five stars—the rooms, architecture, and overall atmosphere were fantastic. But the experience fell short of what I expect from a luxury hotel.

First, we were taken to the wrong room. Not a huge deal—they quickly corrected the mistake and moved our luggage. But when I called the front desk with a simple question about their shopping service, they had no answers, promised to call me back, and never did.

At dinner, we waited 40 minutes between our appetizer and main course. At breakfast, they brought me the wrong order. And when we checked out, the valet stood by and watched as I loaded everything into my truck—while three other staff members sat back.

I’m not high-maintenance, and I don’t expect perfection. But when you're paying for a luxury experience and tipping accordingly, the service should meet the moment.

May I suggest the staff read Unreasonable Hospitality?
Dan
13:57 14 Feb 25
Just wrapped up a two-week stay at the Pendry, visiting from the UK for work. I was planning to leave a glowing review, but my last night completely ruined the experience.

A $200 bottle of prescription medication vanished from my room after housekeeping came through. I tore apart my luggage, the room—everything—for three hours, and it was nowhere to be found. The day before, it was sitting right next to a $5 bottle of Tylenol on the coffee table. The Tylenol was moved to the bathroom counter, but the expensive, controlled prescription medication? Gone.

I reported it to the front desk, and their response was beyond disappointing. They had housekeeping "check" the room (which, of course, turned up nothing), and that was that. No follow-up questions, no effort to address the situation—just a shrug and a "sorry, have a nice trip" as I checked out.

For a hotel in this price range, I expected much better. More than the loss itself, it's the lack of concern that really left a bad taste. If this had happened at the Four Seasons, I have no doubt the response would have been more professional and considerate. Safe to say, I’ll be staying there on future trips—and advising my UK colleagues to do the same.

If you do stay here, I highly recommend using the in-room safe—or better yet, bringing your own security solution, since staff still have access to the provided safes.
Courtnee O
17:13 25 Nov 24
This is our first time staying at the Pendry hotel but won't be our last. I will say the only complaint I have is that they don't have their own parking garage or area here. They do have valet but and some street parking but we opted to pay for a parking garage about 900ft away from the hotel for the weekend. From the moment we walked in the staff was friendly and courteous. We definitely felt like we were valued here. The hotel is beautiful. The rooms are great and have all that You need within. You have to request if you want a refrigerator in your room and the staff will have one placed there for you. The hotel has a lounge within with live music as well from time to time. Drinks offered are great as well. We got a room overlooking the water. No complaints. Definitely a place to check out if you haven't already.

Canopy By Hilton Baltimore Harbor Hotels with Balcony

Ideally situated between the vibrant neighborhoods of Harbor East and Fells Point, this exquisite hotel offers unparalleled waterfront vistas, treating guests to breathtaking sights of the Inner Harbor and the majestic Patapsco River.
 
As you step into your room, you’ll quickly realize why Canopy by Hilton is renowned for its unique blend of modernity and comfort. The attention to detail is remarkable, with custom art and nautical decor that enhance the coastal ambiance of the room.
 
These generous touches transform your stay into an immersive experience, allowing you to feel a deep connection to the maritime heritage of Baltimore. Baltimore hotels with balconies not only provide stunning views but also fill your room with an abundance of natural light, creating a warm and inviting atmosphere.
4.3
Based on 738 reviews
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Marisa Flores
19:05 26 May 25
Absolutely loved our experience at the Canopy by Hilton Baltimore Harbor Point! From the moment we arrived, the staff made us feel completely at home. Everyone was incredibly warm, welcoming, and went out of their way to make sure we were comfortable. Whether it was helping with early check-in, answering last-minute questions, or making small but thoughtful gestures throughout our stay, they truly went above and beyond every step of the way.

Even the standard rooms were spacious, beautifully designed, and felt like new — super clean and well-maintained.

If you’re considering a place to stay in Baltimore — or looking to set up a room block for an event — I highly, highly recommend this property. The service alone makes it stand out, and the location and views are just the cherry on top.
Gary Levi
16:09 21 May 25
The staff was super friendly and helpful. Special shout out to Robert at the front desk--he went above and beyond to make our stay memorable.

Also great was the contracted out valet parking service (metropolis.io). Another special shout out to Michael, who was just wonderfully pleasant and helpful.

Robert and Michael are models for what the hospitality industry worker should be!
Zaneta Mcfarland
22:25 18 May 25
This hotel seemed way too expensive for its own good. I guess location makes is $400 a night. And they try their best to make it seem upscale, but the rooms are basic mostly bc the Beds feel old. But the restaurant, though carries most basic things had good food.
Amir Mot
01:15 10 May 25
Nice views, clean rooms. Location is quiet yet very close to fells point and harbor.
Beds are decent. Bathrooms are clean but nothing fancy.

Service can improve! Check in woman could have been nicer. No upgrades for diamond member.
They never picked up the phone so unable to request food or service from our room. No access to the parking next door (which is by the way a bit too pricey) was a bit annoying but no big deal.

Value for money was ok considering the location and views.
Thank you for hosting us.
Qivon A.
18:44 21 Apr 25
Stayed at Canopy for a staycation.
Valet staff were extremely helpful and friendly. Check-in was easy and staff was also friendly and helpful. The room was well appointed. The balcony is a very nice touch. The room was clean and has all that a hotel room would need. The walls are thin as I can hear the conversation next door pretty clearly and they weren’t talking loud.
The location is excellent. Walkable to several restaurants within a 10 minute distance (Harbor East neighborhood). Area felt safe and allowed for a nice stroll.

Our roommate included breakfast and on checkout day we were looking to order room service from the restaurant within the hotel, Cindy Lou’s Fish House. I had trouble connecting to the front desk via the in-room phone so I used my cell phone to call. No one ever answered so I hung up and called back, choosing a different prompt. I was connected with a call center employee who also had trouble getting someone from the hotel on the line. Once she finally did, the quest to order room service didn’t get any better. I needed to be transferred to the restaurant to place the actual order. I was on hold and no one answered. I hung up and called the restaurant directly. It was then that I was able to place my order. It took 30 minutes to get to that point after multiple calls and holds. I would suggest making this process much more streamlined for guests ASAP.

Despite the food ordering ordeal I was told a late checkout beyond 11:30 am wasn’t available (regular checkout is 11 am). Everything prior to checkout day was fine, but trying to get room service while having to rely on hotel/restaurant employees to do so left a sour taste in my mouth. I would stay here again, but unless I plan on going to get food myself, I wouldn’t do room service again. The restaurant food was good though!
Greg
00:52 10 Mar 25
Great place for a quick weekend getaway or stay cation. We stayed in an 11th floor suite with stunning panoramic views of the Baltimore skyline. The front desk staff and restaurant staff are friendly and the food was delicious.
Chris L
18:24 21 Feb 25
This hotel is the best new addition to baltimore, it is beautiful and offers all the amenities you can possibly desire! The hotel has an incredible location, just steps to Fells Point. Their staff is warm attentive and genuine. The housekeeping staff was prompt and did a great job providing excellent service. We really enjoyed the stay and consider this our new home away from home when we visit Baltimore
Nyema Roddy
04:26 16 Feb 25
Nice hotel if you like cold showers and no heat in the winter. We were told when we asked about hot water that because everyone in the hotel is taking a shower the hot water was not working.
However the hot water never came back on the entire day and night.
JM
20:06 04 Jan 25
It was fantastic! The room was very comfortable: superb view, nice linen, soft pillows, and cozy duvet. The lighting in the bedroom was well-designed. It was convenient to have a full service restaurant that is open in extended hours. We had excellent service by Robert at the front desk, when we needed to extend our stay.
Nick Cox
01:19 31 Dec 24
My wife and I stayed one night with our 10 month old son. Robert at the front desk was very responsive to some questions we had before arriving via chat. He was also attentive in making sure we had everything we needed including a crib already set up in the room for our baby. All other staff members were great as well. The hotel is located just out of the inner harbor, making it significantly quieter than the main drag but accessible to amenities such as the national aquarium (15min walk).

Four Seasons Baltimore Hotels with Balcony

Discover the epitome of luxury at the heart of Baltimore’s Inner Harbor with the 5-star Four Seasons Baltimore, one of the premier Baltimore hotels with balcony views.he guest rooms at the Four Seasons Baltimore are nothing short of a masterpiece, exuding modern sophistication and elegance. The marble bathroom is a luxurious oasis, complete with a deep soaking tub and a walk-in rain shower that promises indulgent moments of rejuvenation.

Additionally, the 24-hour business center is at your disposal, catering to your work needs at any time.
The culinary scene at the Four Seasons Baltimore is a gastronomic journey of its own. Atlas Restaurant Group’s Maximón showcases the flavors of Latin America and is open for breakfast, lunch, and dinner. However, the crown jewel of the dining experience is The Bygone, located on the 29th floor and offering breathtaking city views. This exquisite restaurant is a culinary haven, open for dinner and a sumptuous Sunday brunch. With its enticing culinary offerings and remarkable views, it’s a dining experience that’s not to be missed.

In summary, the Four Seasons Baltimore redefines luxury, offering an opulent stay in the heart of the Inner Harbor.

4.7
Based on 3029 reviews
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Ryan Wilson
19:27 11 May 25
I spent a night here last week, passing through Baltimore after a long day of travel. The room was perfectly lovely and typical of a Four Seasons—and I was upgraded to one with a balcony overlooking the Harbor. Service as prompt and efficient.

Unfortunately, the hotel experience beyond the room was quite disappointing. The night I stayed, there were are least two conference events happening on the property, resulting in two of the hotel bars being closed for private events.

This was incredibly frustrating given that I had hoped to be able to just relax on-property that evening, and had figured I could count on a Four Seasons to provide a more than satisfactory experience in doing so. I spoke to someone at the front desk who assured me the restaurants were still open, but as a solo traveler it would have been nice to be able to enjoy bar seating. She then assured me the events would be winding down by mid-evening, so around 9pm I tried my luck again at “Bygone,” their elegant rooftop restaurant. Once there, I discovered that the conference attendees were still flooding the place, making it impossible to even get into the bar area, let alone find a seat. The noise level was off the charts. The crowd was rowdy. I finally gave up and found a nearby restaurant a few blocks away.

I understand that hotels host private events, but this should not come at the detriment of guests’ comfort. Whatever was going on that evening was excessive and inexcusable by FS standards. Throughout my entire short stay, the lobby was packed with people who weren’t staying at the hotel and generally getting in the way of paying guests. Again, constant noise and disruptive behavior. I expect better at this price point, and hope that going forward hotel management will be more mindful of the impact such events have on guests’ experiences.
Sam Nehme
02:19 07 May 25
Called in advance for early check-in and a crib. Both were accommodated. Beautiful room with a city view! Honestly felt like a vacation for the family just being somewhere besides home. 🙂 Also, they knew we had kids so they put a cute little kids gift with chocolate, cereal and 4 seasons bib... plus more! First time at a Four Seasons hotel and impressed so far.
Lydia Yodie
01:39 28 Apr 25
I treated myself for my 35th birthday with a day at the spa & one night in a Harbor Balcony room with my dog 🐕 🩷

The staff from arrival - departure went completely above & beyond to ensure I had the best birthday experience! They had a sweet set-up for my fur baby upon arrival + a cake waiting for me!
I loved the "welcome ceremony" at the spa as well as the sauna, steam room, and bath house. It was really the small touches that made the spa experience so special (champagne, the robes, a parting gift, etc.).

Having the Four Season app w/a concierge I was able to text with at any time for whatever I needed really blew my mind! I was able to order myself and my dog something to eat/drink (a separate menu just for pets? 🥹🩷) at any time (24/7 room service 🤌), and when I ordered or requested anything it was delivered within the hour!

I saw someone else say, "It felt like I was the only person staying at the hotel" is exactly my experience...this is PEAK HOSPITALITY!

It's been a few days and even though I only live 5 miles away I can't wait to go back for my next "staycation".

Totally blown away - thank you all so much for making us feel so pampered!
Aron Fleischman
03:12 08 Apr 25
It is always such a pleasure staying at the Four Seasons Baltimore.

The location is perfect, overlooking the picturesque Inner Harbor. You have a myriad of dining and nightlife options within a 5 minute walk.

The spa is an experience in itself, with world-class massages and amenities. The wonderful staff at the Bygone on the 29th floor will make you feel special and the food is outstanding.

The staff are simply incredible. Polite, professional, and so kind. Everyone from the valet, concierge, reception, housekeeping, to the spa are simply wonderful.
Alex De Bruyne
17:45 20 Mar 25
A fantastic urban luxury hotel. The included spa access is top notch with the gendered oversized Jacuzzi, sauna, and steam rooms along with plush robes, spa water, and heated chairs for laying around. The rooms are expectedly spacious with large soaking tubs and some include beautiful views over the harbor. The property absolutely meets Four Seasons' iconic service standards and, as expected, the lobby was filled with beautiful oversized bouquets of seasonal flowers - even in winter. The affiliated Oaxacan restaurant makes some great drinks. The location is extremely walkable. I cannot recommend this place enough for an urban weekend getaway
Dai SUM
04:22 02 Mar 25
This is strictly about the ice skating experience.
The ice skating experience was literally the worst ice skating experience ever. The "ice" is like plastic boards which aren't cold and have no slide. It was like skating on a rubber board. Skates didn't glide because its not ice. I expected so much more out of a $35pp experience. Save your money and avoid.

The staff are nice. Great views.
KB AUTOGROUP LLC
06:23 17 Feb 25
I am writing to formally express my deep disappointment regarding my recent stay at the Four Seasons Hotel. The experience fell far below the expected standard of service and professionalism, and I feel deeply offended by how my concerns were handled.

From the moment I checked in, the hospitality was lacking. Despite presenting my AMEX with a name matching my reservation, I was unnecessarily given a hard time at the front desk simply because my booking was made on the same day. This unwelcoming treatment was not reflective of a luxury hotel’s service.

The most serious issue, however, was a complete lack of professionalism and respect for guest privacy. In the morning, I noticed there was no soap in the bathroom and called the front desk to request some. After waiting 45 minutes with no response, a staff member entered my room without knocking, walking in on my girlfriend and me in an intimate moment. Instead of handling the situation appropriately, he simply said, "I’m sorry" and left—without delivering the soap. This was a clear violation of our privacy, leaving us feeling uncomfortable and disrespected.

At checkout, I reported these incidents to the Director of Rooms, Cynthia Freshwater, expecting a serious response. However, her only reaction was a casual apology and an offer for an upgrade if I returned—an offer that completely disregarded the gravity of what had occurred. She also assured me of a follow-up via email, yet I never received any communication. This lack of professionalism and accountability is unacceptable.

This experience has permanently damaged my impression of the Four Seasons brand. A hotel of this caliber should uphold the highest standards of customer service, privacy, and professionalism. Instead, I encountered dismissive service, a lack of basic hospitality, and an alarming breach of guest privacy.
Tori Lindsay
07:00 05 Feb 25
Hi! Disclaimer I'm just talking about the spa. I didn't spend the night there and I also went in the summer.

The staff were polite and courteous. I was thirsty after my massage, so I ordered a very pricey berry smoothie, which took them over an hour to create. The outdoor terrace was delightful and calming. Especially since a party was fairly loud in the "quiet-room". I gave my massage a 6 out of 10 for being too basic and overpriced. Even though the women's changing rooms featured some outdated, peeling furniture, the amenities were nonetheless clean. This Four Seasons did not meet my expectations for luxury.
Barbara HS
20:37 24 Jan 25
I travel for work 70% of the year, for the last 20 years. This hotel has the best service I have ever encountered. Best food, meticulously cleaned room, fantastic banquet and events team, front desk, concierge and valet service. Beautiful view. Absolutely recommend.
Brittany Wilson
20:03 13 Dec 24
I recently had an appalling experience at the Four Seasons Baltimore that has completely destroyed my trust in this establishment. I was stuck in their elevator for over an hour while trying to visit and make an appointment at the spa for my wife's birthday. What should have been a relaxing and celebratory day turned into a nightmare.

After finally being rescued, management approached us to offer their contact information and promised follow-up. At the time, I was hopeful that this would be handled with the level of care and professionalism one would expect from a luxury brand. Unfortunately, I was wrong. I have since emailed the manager twice with no response. The complete disregard for my situation and lack of accountability is unacceptable.

As someone who has been a loyal customer of this Four Seasons location—frequently dining at their restaurants and utilizing other services—I am deeply disappointed by their failure to address this incident. Not only did this experience ruin my wife's birthday, but their indifference in the aftermath has made it clear that customer satisfaction is not a priority.

This level of lack of care is disgraceful for a brand that claims to pride itself on luxury and exceptional service. If they can’t handle a major issue like this, it’s hard to trust them with anything. If they can’t even have the decency to respond to a customer who endured such a distressing experience on their property, it’s hard to believe they care at all about their guests.

A DoubleTree by Hilton Hotel

Situated just 550 meters from John Hopkins University and a short drive from the bustling heart of downtown Baltimore, this charming hotel promises a stay that blends classic luxury with contemporary amenities.Whether you’re in the mood for seafood, international cuisine, or local flavors, the city’s vibrant dining scene awaits your discovery.

And let’s not forget the option of a balcony, allowing you to step out and relish the views or simply savor a moment of tranquility amidst the bustling city. This additional touch of luxury ensures that your stay at the Inn at Colonnade is not just comfortable but also extraordinary.

Andrew Pugh
00:32 18 Jun 25
LOOK NO FURTHER - BOOK HERE!

The facility was clean and beautiful and we especially enjoyed our own private patio (that every room had!).

The only thing that we didn’t care for was the parking. We felt it was not conducive to the needs of the hotel (and it was up a lot of steep hills, which got me at first).

The bed was extremely comfortable and the room was clean! The elevators were very fast and easy to call them to a specific floor. Even with a lot of people in the hotel the first night, we still felt comfortable and like we had our own space.

Breakfast was very good, complete with a lot of choices!
Ashley Purandare
11:46 12 Jun 25
First of all I want to say great job Justin and Ronnie! They made checking in and out and all my questions in between easy and a Pleasant experience. They were just so nice!

I don't always write reviews for hotels, but this one is definitely a good one!
Checking in was a breeze, even though they were busy with a bunch of dancers, they all seemed pretty happy. They give you cookies when you get here too. That was great after a long drive. The Elevators are fast and that's definitely a great thing with the amount of floors. The room has plenty of room, especially if you were to need to put an air mattress down or a crib. It was clean and had plenty of towels for all of us. I'd like the room better without carpet but it's fine. Our favorite was the pool and the slides! The pool was very clean and not over chlorinated. It was pretty warm too. The snack bar there was great and the girl who was there was very nice. We had dinner at the restaurant our first night and my cheeseburger was great, juicy and medium like I asked. The trolley comes all the way up to this hotel and it's kinda of a trill going down the hill, those guys are awesome who drive them. We definitely saw bears up here and in the parking lot. Lock your cars they are smart.
Jacob Franklin
16:13 11 Jun 25
Terrible customer service. What's the point of staying at a Hilton or having status if you have to deal with this?

I spoke to Amanda I believe it was, the front desk manager on 6/11/2025 at They gave me the runaround and made me call some call center so they could "approve" my reservation change. I wasted half my morning on this and apparently she could have done it on her end at any time, per the call center which I finally got ahold of. Then I got back on the phone with Amanda.

Apparently at any time she could have cancelled on her end and waived the fee in all of five seconds because that's what she did.

When I pointed out how frustrating this was, she gave me more runaround. I really think she has no idea what she's talking about and you need to train your staff.

Super weird that they made me waste an hour calling the call center.

I've never had any sort of problem with this at any other Hilton, Marriott, Choice, IHG, etc. Never once had someone do this. I've always had it be super easy "Yes, we can take care of that, sure, just rebook as normal." Done.

Not wasting an hour of my time to talk to a call center who tells me they actually have no idea what the hotel is talking about and it's all up to the hotel.

At a nice hotel things are supposed to go smoothly and this kind of thing affects how we view the hotel and the area.
Jennie Ramey
13:46 27 May 25
Stayed there for my first time over Memorial Day weekend and just had a great time! Amazing location and views. The food provided for our group was delicious and plentiful. Ronnie at the front desk was just a super pleasant person to talk with. I had a question after we got home and called and spoke with Angel in customer relations and she was able to resolve my question very quickly. I can’t wait for the next visit!
Crystal Kurzatkowski
23:26 11 Apr 25
The room was very clean compared to most. We absolutely loved the beds. The pillows and bedding/ comforter was very comfortable. I am one of those people who doesn't like to sleep on hotel stuff so I being my own blanket and pillows. I can say this is the first time I didn't use my own stuff. I enjoyed walking into our room and see how clean and polished everything was. The toilet was kinda gross though. The top on the toilet tank wansnt wiped there was a light red stain and hair/debree. Also tons of pee at the back of the toilet where the 2 flaps are for the screws. This hotel is very beautiful and I also enjoyed the lounge area, it was very relaxing.

I did the breakfastbar and everything was so good!

I did not like that the floors were not very clean that's pretty gross. There was quite a bit of left over long woman hair on the floors and I didn't feel comfortable enough to walk around bare foot. Glad I brought slippers! The hard flooring needs a good scrubbing!!

The towels had some lint/debree suck on them

Also wish there was a hand towel rack hanging by the sink.
Loki Mulholland
11:43 18 Mar 25
Not the worst and not the best but Ronnie and the good made it just right.

Great customer service makes a world of difference. The right person can make you feel like a king or just “one more customer”. The hotel staff made you feel at home.

The rooms are dated and the sheets are worn but the atmosphere is nice. They even had a guy playing piano in the lobby while we ate dinner. He wasn’t all that good but he had gusto.

The food was surprisingly good and the views were pretty nice.
Harry Ballzack
00:10 17 Mar 25
Staff are super friendly.
The views are amazing!
Great pool!

Now the bad;
Breakfast isn’t free. $17 for the exact same (free) breakfast you get at other hotels. Go to a local place (I recommend the Log Cabin Pancake House).
The overall condition of place feels old. In dire need of remodel (paint carpets…)
The bathrooms in lobby are bad. From missing latch on stall doors to peeling and dirty wallpaper.
The driveway getting up to the hotel is like a twisty roller coaster. I wondered if my poor car was gonna make it up.
They don’t have enough handicap accessible rooms and most are single bed.

Would I recommend this place? No. Get a room down in the valley. That way your in walking distance of everything. (There is a bus that comes up to the hotel and carries you down but don’t know it’s schedule)
FIRST & LAST NAME
07:41 14 Mar 25
Great location with a cool pool for kids. Rooms were not bad, walls were thin, and most seemed to have attached doors so you could hear everything your neighbors were saying. Toilet/shower are behind a door, but you have to be tiny to squeeze in and around. The view was cool from the balcony. Some of the things in the rooms are dated or very worn.
Amanda McVey
02:30 29 Jan 25
The hotel in itself was wonderful! Beautiful rooms, great atmosphere, excellent front desk staff! However, the breakfast grill is lacking tremendously in friendly staff. The hostess was rude, and the waiter we had barely came by our table. When he did, he spoke maybe 2 words. We had to track him down for our ticket so we could get down to our event downstairs. If staying here, I’d recommend eating elsewhere.
Amanda George
13:41 22 Dec 24
The location is wonderful and so is the food through room service. They do charge $15 for parking but it's totally worth it they have a private road that leads up to the hotel so you don't have to fuss with traffic. They also have a shuttle that will take you to the Gatlinburg area to shop or eat for free when you stay at the hotel. The customer service was outstanding and everybody at the desk was very friendly. Will definitely stay here again and I highly recommend. There are a lot of reviews talking about the stink bugs outside but I didn't see any of them. The pool is also really cool, the pictures online do not do it justice. I stayed here December 2024. Will definitely stay again.
FAQ
Is there an additional cost for a room with a balcony?

Smoking policies vary by hotel. Some hotels may allow smoking on balconies, while others have designated smoking areas.

Smoking policies vary by hotel. Some hotels may allow smoking on balconies, while others have designated smoking areas.

Baltimore hotels with balconies often provide easy access to attractions like the Inner Harbor, museums, waterfront restaurants, and sports venues.